PetSmart Reviews

Petsmart Complaint. 6–6-2026 Ocean City Maryland Store. On June 6th 2026 my wife called the above location to make an appointment for our dog with the dog grooming Department. The lady who she spoke to Wendy in the grooming Department said that our dog rabies vaccine was expired. She then told me to have vet send me an email that it’s current so we can make the appointment. I called my vet to confirmed my dogs rabbies vaccine was updated and the vet said they will email it to Wendy in the Grooming department. I waited about one hour and called the grooming department to confirm that they received the email showing my dogs current with the rabbies vaccine thru 2028. When I called to speak to Wendy, The store Manager Steve answered the phone and I explained what happed and asked if they received the email so I can make the appointment. He said, "Let me look and see."

I had an outstanding experience at PetSmart in Laurel, Maryland on Baltimore Avenue, and I want to specifically recognize Liliana for her exceptional customer service. I came into the store on a tight schedule and needed to purchase 99 crickets. Even though Liliana had already clocked out for the day, she voluntarily stayed to help me. Catching and counting 99 crickets is no small task, but she never showed any frustration or impatience. Instead, she was friendly, professional, patient, and incredibly helpful from start to finish.

On 5/13/2026 in Erie, PA I had purchased dog food, but had to return the bag of "unopened with receipt" 5/21/2026, because my dog had stomach sensitivity issues & I had to purchase prescription dog food through my vet. The PetSmart store supervisor "Paul" was very rude to me as I was returning the dog food, and I did get my money back along with the $3.00 tax. I was trying to explain in a normal tone and he got SNIPPY with me and he told me that I come in the store with issues. YES, my dog has a stomach sensitivity issue, so I was returning the unopened with receipt under their allotted time.

Do not buy any Gold Fish Feeders from PetSmart in 26960 Fm.1463 Road Richmond TX. 77406. Our 7 - 8 YR. Old very healthy Oscars we had since they were babies always ate Pellets, My wife last April bought two dozen Gold Fish Feeders for our 4 Oscars in April 2025. All got worms, Two died in May 7 2025. The store responsible. Asst. Store Manager ** gave wife Betty 2 Boxes of A.P.I. That`s It, We sent ** pictures of our sick fish in 60 Gallon tank laying on their sides dying. Also sent her pictures of 2 12 Inch Orange & White dead Oscars. She claims can`t help us anymore. Hung up. Even store manager ** on May 22 2026 said can`t help us and said good bye. Hung up on us. My wife prior to this April had Open Heart 9 1/2 Hr. Surgery and is stressed out with losing our fish, We battled this still today May 28 2026 and lost another very big 12 Inch Orange & White Oscar.

Do NOT use PetSmart for shipping orders unless you want stress. At 10:20 PM on May 3rd, I received an email saying the autoship order was received. I didn't see the email until the next morning and immediately cancelled the autoship. I forgot to cancel the autoship back from the initial order back in March (the driver was unprofessional and the lack of response from PetSmart). At 6:51 AM on May 4th, I received confirmation the autoship was cancelled, not the order, the autoship. At 2:01 PM on May 4th, I received an email, "the order is on the way," with tracking information.

I recently ordered Apoquel for my service dog and PetSmart delayed shipping. I received an email saying they're going to get it to outassp. The next day I called and asked if the called the vet and the lady said the card needed updating on autoship. I said I knew nothing aboard that. I talked to customer service and they told me they'd get it out so if I haven't called my dog's medicine wouldn't be coming. She said she'll be happy to place an order and expedite shipping. I said yes, happy to take my money. I hung up. Second time this had happened. I went with Pet Meds instead.

Had dog groomed at Petsmart 8wks ago...A+. Small pup never looked better. Made 1pm appt with SAME groomer again LAST week. Received a call (soon after store opening) saying she had a cancellation (and could I bring my pup in earlier). I agreed...disaster. 120mins later, I was handed a Havanese that looked like a wet rat. Inner portions of each leg were red & irritated. Specks of fresh blood were visible over leg joints and toes. Dog was trembling and whimpering. Clearly my pet was mishandled...perhaps by a groomer in training?

My two fur babies had a terrible grooming April 1st 2026 and I have never had a problem before until now a young lady groomed them and she didn't cut it right. Some was too short, some was too long and some is just messy. I will never ever, ever, ever have my fur babies go back ever again

I’ve had problems at several Petsmart groomer stations, but today was the worst. The Petsmart in Broomall, PA is a disaster. Occasionally I have my dogs groomed there, knowing they cancel without contacting me, and miss hair matts behind my dogs’ ears and underneath but I was desperate. Today was the worst. I had a 5 pm appt to discover the groomer did not show and sorry but someone was supposed to call you. Ok.. I can deal with that. What could I say! But then she said oh, I think you made the appt for tomorrow at 5. Nope. I .did .not. I said I couldn’t have. So I left. In the car I looked at the my screenshot I took when scheduling and discovered they changed the appt without my knowledge leading me to believe I’m going insane. This has happened twice before at this location and I did believe it was me. When I went back in to cancel tomorrow’s appt, I showed the screenshot as was told the computer does that sometimes ..

I told the worker Jasmyn F to cut the hair out of my dog a yorkie face named Muneca and the worker went ahead and gave an awful hair. She cut all her hair off. I’m really upset with the outcome, never going there again and I do not recommend anyone go there between the long hours you have to wait and bad hair as the outcome. I’m extremely upset.