Complain about a product or service

Pettags.com

The company responds: We are sorry that some of our customers did not receive their products. We have been in business for 22 years and have thousands of satisfied and repeat customers. For those customers posting complaints, please call us M-F 8 AM to 3:30 PM PST at 1-800-227-4260. We want to make things right for you and although we try sometimes a mistake happens or we do not get the email but we want you all to kinow we are here and want to help you.

Unfortunately no matter how we try some customers won't let us help.

Stephen Greenberg

william of kasas city, MO November 17, 2009

MY 12 week old red amstaff was lost on holloween night. About a week prior I recieved my "lost pet recovery tag". when I called the 1800# on the tag and the operater answered she asked for the ID# provided on the tag, at which time she said we dont have that # in our system! I read it to her twice! I waited about 12-16 hours (the next day) got a different operater and she said the same thing!

I was furious, I went to the web site forum and told my story numerous times! Then I recieved several e-mails from the owner saying well it's the weekend! Steve G.'s ad says 24 hours a day 365 days a year! He preceded to call me when he seen my blogs (numerous) times and called me every name in the book! [Expletive] U i'm going to kick your [expletive] every other word was [expletive] this and [expletive] that!

DO NOT BUY PETTAGS.COM PRODUCTS! I would like to find other agency to report this to as well as him or his aquaintances that hacked into my computer! setting up a Larry L. Network and destroying my e-mail address so no other non pettags.com haters could contact me! Please help me with this scam artist so it doesn't happen to anyone else. Thank you and God Bless.

Rebecca of Spartanburg, SC February 9, 2009

Rebecca of Spartanburg SC (02/09/09)
Purchased two personalized dog collars for a total of 20.13 on January 9, 2009. It was supposed to take a maximum of 21 days. As of February 9, no dog collars, so I telephoned. Phone numbers are ringing with that fast busy signal. I have ordered tags from them and the tags were received with no problem. My debit card was charged, so I will attempt to have the charge reversed.

Will try and get the 20.13 reversed to my debit card.

Rosemary of Fort Worth, TX November 3, 2008

Rosemary of Fort Worth TX (11/03/08)
Bought 6 tags. Never received them. Owner wanted me to pay another 30 dollars to reship. I would be spending nearly 75.00 for only 6 tags. Not cool. Refused to have USPS investigate or just to give me a refund.

Lost 45!!!

Sandra of Nokomis, FL June 10, 2007

Sandra of Nokomis FL (06/10/07)
I ordered two dog tags and two cat collars from Pettags and did not receive one of the cat collars. I emailed them at least twice and never got an answer. I let it go after 4 months or so because the cat that was missing the collar was killed and so I just didn't bother anymore. I didn't have the heart to pursue it. But now I am seeing these other complaints and thought I would log in my experience.

I think the cat collar cost about 6.95 plus shipping.

Tracy of Wofford Heights, CA August 9, 2004

Tracy of Wofford Heights CA (08/09/04)
I am the owner of a pet grooming business, and wanted to be able to sell pet tags to my customers. For the past month, I have been practically begging the above-mentioned pet tag company to send me a display. I have e-mailed countless times and even called. Still nothing.

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