Complain about a product or service

Shake A Paw Puppies

Nancy of Howell, NJ May 1, 2006

I purchased a puppy from Shake a Paw of Toms River, a sweet little Cocker Spaniel, Sophie. Within 5 days of purchase, we took her to the vet for her immunizations. The next day she woke with a crouping cough. I called the vet who prescribed Clavamox. She progressively got worse over the next few days, and saw the vet every day for the next three days. By the fourth day, she was in the hospital with pneumonia. The vet said it was the worst case of puppy pneumonia she had ever seen.

It was touch and go. Sophie was in the hospital for 3 weeks in isolation. I cried every day, as we had just lost our two 15 year old cockers. We thought Sophie would help us get over that. Sophie endured hydration with intravenous therapy, two bronchial washings, intravenous antibiotics, numerous chest x-rays at the age of 3 months. We received an Unifit for sale certificate from our vet, as well as the veterinary specialists at the hospital.

We called shake-a-paw to tell them of the severity of her illness, and the contagious nature of her disease. They said, o.k., just send the bill to our insurance company. A total disregard for the other pups or Sophie. Sophie survived, but required follow up every two weeks for a chest x-ray and remained on antibiotics for another six weeks. The total bill for Sophie was about 8,000. We have sent them certified mail with a detailed, itemized bill for Sophie, as well as to their insurance company. We have not heard from them other than to get the green card back that they received the mail.

Now, I hear they just went out of business, which I am happy about, but wonder what impact this will have on us recovering some money under the Lemon Law.

Caroline of Valley Stream, NE April 25, 2006

My family and I stopped in at the Lynbrook store to see the puppies. We were approached by a salesperson and were shown a cute puppy in one of their playrooms. My children were warming up to the puppy, and wer were told, if were were not interested, we had to leave the playroom to give time to others that are interested in buying. We left the playroom, and soon, we went back into the playroom to see more puppies. We went back to the first puppy. The sales people there are VERY GOOD. They used such tactics as, this is a very unique color, and if your not interested, we have others that are.

We were concerned about our 2-year old who was crying, and they said, don't worry, she'll come around in a few days. The dog was very calm at the store, and I asked Suzanne if the dog was always this calm. She said he was. When we got him home, he was and has been hyper, and my 2-year old is frightened more and more each day. After using their no money down financing, what was originally a 1400 dog turned out to cost over 2,000.

Suzanne proceeded to bring us throughtout the store and pick all the products we NEEDED. 500.00 LATER, WE FOUND OUT FROM THE VET THEY RECOMMENDED THAT WE DID NOT NEED 80% OF WHAT WE WERE SOLD. My 2-year old is still extremely frightened by the dog, and now, due to their Famous Shake A Paw guarantee, we cannot return the dog. I still have not received the registration papers that they promised, and that is not a reason for breech of contract.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |