Complain about a product or service

Wal-Mart Pet Department

Lena of Galt, CA October 26, 2009

Regarding the green spotted puffer fish they sell, they do not take care of them properly, nor do they inform you on how to take care of them properly. They have them in fresh water, when in fact these fish need to be kept in brackish water, which is a mix of marine salt and fresh water. In the tank, they have a cup of aquarium salt, which is incorrect.

They also tell you to keep a cup of aquarium salt in the tank at all times, which only kills them. They say, "These fish die all the time", "if you return them we will only flush them down the toilet and issue you a refund". The rest of the tanks are always dirty with dead fish floating all around. They do not know how to take care of fish and have no right to sell them. Im shocked that no one has stepped in yet.

Darby of haw river, NC October 26, 2009

I purchased two dog toys yesterday from my local walmart. My dog promptly chewed through one (which is normal) what I found inside the toy was horrifying!! There was plastic bag with a coil of two inch foam! The foam could easily become lodged in a dogs throat and kill them!!! the plastic bag and small hard plastic squeaker part that was attached are also huge choking hazards. This product is incredibly dangerous! It is not at all suitable for dogs! The product is a hedgehog made by american dog outfitters (made in china). # 72253376908

paula of Young Harris,, GA September 28, 2009

Shopping in Walmart about a week ago and I noticed the clerk putting out sealed plastic containers with a Beta fish in each. They all looked pathetic but one had only about 1/2 inch of water in it (the rest were certainly not much better). When I called it to his attention, he smirked and said they breath air. From the looks of the entire fish department, I don't believe they have any business selling fish.

John of Mebane, NC September 23, 2009

Just a few comments about the Pet Depts. at WalMarts. I am the Department Manager over Pets at my WalMart. The reasons why the fish and tanks are in bad shape at some stores are many. You may get a "bad" order from the hatchery.I've had customers tamper with my tanks, putting Bettas in with other fish, moving some fish into tanks with aggressive fish. The main reason is that there are not enough associates to keep up the responsibilities. As of right now I am the only person operating the pet department. I have to keep up the responsibilities of a Dept. Manager as well as what any of my associates would do, including stocking, and cleaning the fish tanks. I take pride in my department and wish i had more help, but until I do i will strive to do the best I can. Please, if you have any complaints, talk to the store manager, then go above them to the district manager, then above them. There are plenty Walmart associates who care about doing a great job for our customers!

valerie of Detroit, MI September 20, 2009

I was shopping for pet fish that day,Feb07, as I approached the pet section, I see the fish tanks are filthy , some fish were floating around dead and some of their water haven't been changed in so long the water was extremely low,I went and got an employee she looked at the situation and went to get a manager,the manager had an attitude,like it was no big deal and said,"Ok, we'll deal with this later","I said ,wow!, you're just going to leave it like this!" she told the employee to clean it up,I just left the store in discuss and purchased my fish some where else.

linda of Sunrise, FL September 14, 2009

how is it possible that Wal-Mart is allowed to sell Hartz flea control drops for cats, after the Department of Agriculture has deemed this product toxic and unsafe and numberous lawsuits have been filed against Hartz? I feel not only is Hartz responsible for adversely effecting dogs and cats but Wal-Mart is also reponsible for continuing to stock and sell these deathly products.How can Wal-mart be held responsible and be made to do the ethical thing and remove these products from their shelves. My cat is only one of thousands who had negative reactions to this product and i want more than my money back from wal-mart. i want justice.

Susan of Delray Beach, FL September 9, 2009

Uh, 2 of my cats were murdered by there SPecial Kitty cat food. What is going on with this suit? Extreme emotional stress resulting in disability, plus vet bills.

Barry of Caledonia, NY September 4, 2009

On 09/01/09 my wife purchased,with a credit card,4 Tetra fish at 1.84 each. She has had fish for at least 25 years and is good at caring for them.With-in 24hrs all 4 fish died.She went back to the store on 09/04/09 with the reciept(as it says on the bag) to get a replacement of the 4 fish.The store clerk told her that after death she should have froze the fish and brought them back to the store as proof that they died.The clerk said that it is written on the bag to do this procedure.First of all it is not written any where to do such a gross thing,and secondly why would any human being ,that loves fish,do such a in-humane thing?What happened to the trust that a 67 year old great-grandmother should get?All she wanted to do was replace the fish that she didn*t get to enjoy.She,has since,purchased some new ones(from the same store) and they are doing well. The total cost of the lost fish was 7.95 tax included.It is not the lost cost,it is the fact of what the clerk wanted her to do.

Liandra of Hudson's Hope, BC August 29, 2009

Very disapointed about loss of the aquarium fish. This store had healthy, disease free fish and a good selection to boot. Myself and my many fish keeping friends are praying for their return. The prices were pretty much unbeatable also!!!

Randy of Emmons, MN August 28, 2009

we have 3 ponies- family pets, and some how they got into the cat food (special kitty) when we were gone. This has happened one other time and they were just fine-nothing happened, so we thought nothing of it- well this time, a day later, one of the ponies died. There is nothing else that they got into and this just doesn't seem possible. We even talked to the vet when she was acting weird and they weren't even worried until we called them back saying that she died! My daughters and wife are very upset.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |