Experian

Tess of St. Paul, MN June 16, 2009

On the Experian website, I placed a security freeze on my account after reading that could be removed permanently or temporarily. I debited my credit card 5 to pay for this. Within a half hour, I learned that the freeze would make it impossible for a third party to monitor my account. I therefore went immediately to the website to remove the freeze. The only way to remove the freeze was to wait until the 5 payment had been posted. Contacting Experian via email led to nothing, and no phone number was available.

I therefore called my credit card co. and disputed the payment. I wrote to Experian, included 3 forms of ID, and asked them to lift the freeze. Months later, they still had not done so. I got a phone number through another credit bureau and talked to an Experian person who said the only way to remove the freeze was to pay the 5. I wrote again to Experian and copied the BBB, my attorney general's office, and FDC. I then received a copy of notice that 5 is charged to residents of my state for removal of the security freeze.

A week later, the attorney general's office, which had written to Experian on my account, received a letter stating that nothing could be done without my SS number. This was a lie because the only way to enter the Experian site was with my SS number (and one wonders how secure that is!), so they had it there on my account. Finally, I paid the 5 and am glad to be rid of this horrible company.

Stacie of Auburn, CA June 23, 2009

July 4, 2007, is when I received my first email notice about my credit monitoring subscription. I receive all kinds of strange emails and receive phone calls for things I know I didn't sign up for because I am extremely careful NOT to do that for privacy concerns. I have been complaining since January 8, 2008 to have my name removed from the subject line of the email notifications. To date, I have repeatedly complained to Experian about this, but they keep sending me email notifications with my name in the subject line. I have been repeatedly contacting Experian at the appropriate email address to receive assistance which states:

I have a question about my Credit Manager membership – who do I call? May 5, 2009, I called and spoke to a representative who laughed and thought the whole idea of removing my name from the subject line of a credit monitoring email was funny. I told the rep that it must be immediately. It was not. She hung up the phone on me after I repeatedly complained that I had been complaining since January 8, 2008.

I continue to receive all kinds of junk email offers for sex offers, etc..It's absolutely ridiculous. I was contacted by someone at Experian Consumer Direct who stated he was going to fix the problem. To date, I continue to receive credit monitoring email notifications with my name in the subject line. The FTC has not yet responded back to me. Is anyone else experiencing this problem with Experian?

Ravi of germantown, MD June 16, 2009

I requested security freeze from all the credit bureaus. When I was ready to refinance my house I lifted the freeze from the other two, but could not do so with Experian. There is no human response. Every time I tried to lift the freeze, it says the freeze can not be lifted based on the information provided, and asks me to send several documents --by mail, which I did --- three times. It takes about three weeks to get a response. Every time I receive a new pin number, the pin does not work. I was about to loose my refiancing due to this delay.

Jen of Fairfax, VA May 31, 2009

Experian is the worst! I tried over 200 minutes starting Thursday through this weekend to get Experian to temporarily lift my credit freeze to no avail. I could actually lose the apartment I'm applying for and they threatened to charge me another 50 application fee if they had to keep trying to get a credit report for me. After all, this is OUR credit so why do these ridiculous credit bureaus have so much control over us? A person shouldn't lose a home because their systems don't work. You cannot get a live person for Experian via telephone. And then the automated system doesn't give you an option of reaching an operator.

To make matters worse, why don't the three bureaus (Equifax, Transunion, Experian) communicate more effectively? Equifax will give you a "code" to give the permissible third party to check your credit even when it doesn't prompt for them to put a code in! A lift should be the same with all three places; no codes, no weirdness. JUST LIFT IT for the time I request! It's MY credit, after all! Thanks for reading. Please complain to the Better Business Bureau as well as the White House so that legislation can begin to revamp these horrible credit bureaus.

Francis of Hamden, ME June 15, 2009

I asked for my free credit report and experian asked for more ID.I sent a copy of my DL,SS Card,and electric bill.Experian sent me another letter asking for the same ID.I sent the first request certifide.

Lenora of Las Vegas, NV June 8, 2009

I did enter into agreement with Experian for a 30-day trial offer to view and review my credit history report. However, because my initial information received from Experian was just a glimpse, I immediately decided to cancel my request. I did email Experian with that information; however, never received an answer. If you check your on line records, you will see that I have not used the site anymore and will not in the future. I contacted my cardholder and they advised your company to call them. I am seeking return of the 19.95 you unrightfully and without authorization deducted from my debit card account. How can you explain doing such a thing?

Andrea of Orlando, FL June 8, 2009

We have been receiving phone calls at our house (which is unlisted and on the National Do Not Call registry) for more than a year now, most of them offering health insurance to business owners or the self-employed. My business was registered not with my home phone number, but with my cell phone number, so I didn't know how (until today!) that they were getting my home number. The most recent caller said that they got the number from Experian. Evidently, Experian is selling our home phone number as our business number, hoping to get around the DNC registry.

Kate of Berkeley, CA May 30, 2009

I have been trying to contact Experian since my identity was compromised by hackers breaking into my university's computers. I can't get a free report. In fact, they haven't contacted me, which the other credit agencies have. They want me to buy my credit report. I can't contact a human being to explain that I'm entitled to a free credit report. What am I suppose to do?

Paul of FORT WASHINGTON, MD May 29, 2009

Experian makes it impossible to contact them to dispute credit information. No mailing address provided on website; online system never works.

Abdul of Levittown, NY May 28, 2009

In early September of 2008 I placed a Security Freeze on my credit report with Experian. I recieved confirmation from Experian that a Security Freeze has been placed on credit report. On several occasions I unlocked my credit report and then relocked it as needed. On Saturday I recieved a call from credit card company that was able to pull my credit report from Experian and Equifax (a seperate complaint will be filed for Equifax). They were able to verify most current data on my credit report which made me believe that they were not misleading me.

Immidiatly after that I called Experian using their toll free number that was provided to me in the confirmation letter. I had no success. I followed up on it again on Tuesday (5/26/09) and then again on Wednsday (5/27/09)then again today. There is absolutly no way to get passed the automated system. Any attempts made by me to bypass the automated system resulted in the call being terminated. At this point I am feeling very frustrated with the service level of Experian. I still have not resolved my issue and frankly don't know how I will. Your assistance in this matter is appreciated.

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