Experian

Kenneth of Lakewood, CA November 20, 2009

I requested a free credit report online through 'FreeCreditReport.com'. After providing my information I was informed I would need to wait for a US mail response. In mid October I received a note with access information. In November, 2009 I saw a charge on my credit card for 14.95 from ExperianDirect.

I contacted Experian customer service and was informed that in the request for the "free" credit report I was also obligating myself to a monthly credit monitoring service and I had the option of canceling it during the free trial. I informed her that I had no knowledge of this service and was told it was on the web site. I was denied a refund of the 14.95 (not the real issue) and have invested roughly an hour's time reporting my complaint.

Dawn of White Hall, AR November 18, 2009

In very fine print when selecting a Free Credit report, Experian Direct has a disclaimer that you will be charged monthly rates for some service, which is automatically a part of the service. It is up to the consumer to cancel after a period of time, I think seven days. Experian has charged my bank account two times per month at the rate of 14.95 each time. .

Norman of Lake Forest Park WA 98155, WA November 18, 2009

Experian is providing information to large corporations such as AllyBank/GMAC that is not provided the consumer in an Experian personal credit report as provided by "Fair Credit" laws. They simply use the name "Fraud Sheild" and say whatever they want about you w/o backing it up or providing you with the information they gave to the bank.

I had to convince Ally/Gmac that a business "Fleetcraft Inc" and related phone (206)365-7484 had nothing to do with me or my residential address. I may be denied a loan due to this. I beleive they are simply reporting information out of a "fourth big credit agency" (Fraud Sheild) to circumvent the "Fair Credit Reporting Act" laws.

Deborah of Louisvillle, KY November 13, 2009

I am trying to correct an innacuracy in my credit report and Experian refuses to give me the information I need to do so unless I purchase another credit report from them.

wilma of elizabeth, NJ November 10, 2009

i press the wrong button and i was charge 14.99 for a plan i didnt want i cancel a while back but they keep taking my money from my debt card for about 3 months that equal up to 45 dollar they took i did no sign nor gave permisson for them to take money from my debt card i want that company to stop taking my money!

Charise of Mountain Center, CA November 3, 2009

I have been trying to get resolution to innacuracies to my credit report and I cannot file a complaint without paying for my credit report. They are reporting a Chargeoff from Verizon California in July of 09, when in fact Verizon owes me money!!!

Marla of Brooklyn, NY October 30, 2009

I had put my own credit report on freeze because of a possible idenity theft. When I found that there wasn't a threat of that I called Experian to remove me, however I needed a case number. I recently moved and the case number was lost. So, I sent all the appropriate documents to the address that Experian provided over a month ago and still have not heard back. Becuase of this I can not purchase insurance that I need for automobile coverage among other inconveniences. I can't get through to a live person because you need a report number to do so and that's what I'm waiting to recieve from them.

mel of glasgow, United Kingdom October 21, 2009

Checked my credit report on experian.com and found that there was 10 credit accounts on my file 2 of them where mine the other 8 were my dads we have similar names Mel and Melvyn but i still dont know how they managed to mix them up. I dont have a middle name i was born in 1990 my dad was born in 1956 plus there was someone with the same name but was born in 1910?? The representative i spoke to on the phone said that the 1910 was obvisously a typo, and they would investigate the rest... no wonder my credit rating is bad.

pam of clarkrange, TN October 21, 2009

I had to paid for my credit report that was suppose to be free and it's full of errors. My name isn't on the report, so it might be mine. However, there is enough information on it to convince me it's mine. They report to the world that I worked for Beatrice Development. That's funny, because I never heard of this place. It goes on to say I'm retired. I'm 53 years old, how can I possibly retire? Do they know something I don't? I do know that I have owned my home for 18 years. That's not mentioned in the report. They only report my debts, not my assets. How do you get credit without any assets? I have paid my debts for 35 years and I pay them before the due date. They don't verify the facts before they put them in writing. Isn't that called libel? It was when I grew up. Someone isn't doing their job, but their collecting a pay check.

marylou of kenilworth, NJ October 10, 2009

I asked for a free credit report from Experian. somehow i "agreed" to join a paid monthly service at 29.95 per month plus 1 charges every 2 weeks. i never knowingly joined anything- i knew i was entitled to one free report per year, and did not want any more information.

Before i noticed it on my account, they had taken 98.85 since 7/2009, and had never contacted me with any services. I don't know which button i pushed in error, but it was in no way my intention or desire to join a paid credit card scam. they owe me 98.85, which was taken by subterfuge.

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