Experian

Francis of Hamden, ME June 15, 2009

I asked for my free credit report and experian asked for more ID.I sent a copy of my DL,SS Card,and electric bill.Experian sent me another letter asking for the same ID.I sent the first request certifide.

Lenora of Las Vegas, NV June 8, 2009

I did enter into agreement with Experian for a 30-day trial offer to view and review my credit history report. However, because my initial information received from Experian was just a glimpse, I immediately decided to cancel my request. I did email Experian with that information; however, never received an answer. If you check your on line records, you will see that I have not used the site anymore and will not in the future. I contacted my cardholder and they advised your company to call them. I am seeking return of the 19.95 you unrightfully and without authorization deducted from my debit card account. How can you explain doing such a thing?

Andrea of Orlando, FL June 8, 2009

We have been receiving phone calls at our house (which is unlisted and on the National Do Not Call registry) for more than a year now, most of them offering health insurance to business owners or the self-employed. My business was registered not with my home phone number, but with my cell phone number, so I didn't know how (until today!) that they were getting my home number. The most recent caller said that they got the number from Experian. Evidently, Experian is selling our home phone number as our business number, hoping to get around the DNC registry.

Jen of Fairfax, VA May 31, 2009

Experian is the worst! I tried over 200 minutes starting Thursday through this weekend to get Experian to temporarily lift my credit freeze to no avail. I could actually lose the apartment I'm applying for and they threatened to charge me another 50 application fee if they had to keep trying to get a credit report for me. After all, this is OUR credit so why do these ridiculous credit bureaus have so much control over us? A person shouldn't lose a home because their systems don't work. You cannot get a live person for Experian via telephone. And then the automated system doesn't give you an option of reaching an operator.

To make matters worse, why don't the three bureaus (Equifax, Transunion, Experian) communicate more effectively? Equifax will give you a "code" to give the permissible third party to check your credit even when it doesn't prompt for them to put a code in! A lift should be the same with all three places; no codes, no weirdness. JUST LIFT IT for the time I request! It's MY credit, after all! Thanks for reading. Please complain to the Better Business Bureau as well as the White House so that legislation can begin to revamp these horrible credit bureaus.

Kate of Berkeley, CA May 30, 2009

I have been trying to contact Experian since my identity was compromised by hackers breaking into my university's computers. I can't get a free report. In fact, they haven't contacted me, which the other credit agencies have. They want me to buy my credit report. I can't contact a human being to explain that I'm entitled to a free credit report. What am I suppose to do?

Paul of FORT WASHINGTON, MD May 29, 2009

Experian makes it impossible to contact them to dispute credit information. No mailing address provided on website; online system never works.

Abdul of Levittown, NY May 28, 2009

In early September of 2008 I placed a Security Freeze on my credit report with Experian. I recieved confirmation from Experian that a Security Freeze has been placed on credit report. On several occasions I unlocked my credit report and then relocked it as needed. On Saturday I recieved a call from credit card company that was able to pull my credit report from Experian and Equifax (a seperate complaint will be filed for Equifax). They were able to verify most current data on my credit report which made me believe that they were not misleading me.

Immidiatly after that I called Experian using their toll free number that was provided to me in the confirmation letter. I had no success. I followed up on it again on Tuesday (5/26/09) and then again on Wednsday (5/27/09)then again today. There is absolutly no way to get passed the automated system. Any attempts made by me to bypass the automated system resulted in the call being terminated. At this point I am feeling very frustrated with the service level of Experian. I still have not resolved my issue and frankly don't know how I will. Your assistance in this matter is appreciated.

Laura of Poughquag, NY May 26, 2009

Experian does not have my current phone # on hand I cannot get an AMEX card issued with significant Delta Sky Miles until I change my phone # from my old address to my new address. AMEX nor Experian can help me. There is no live human with a pulse that will help me. Why should I be scammed into paying for my most recent credit report when I don't need that I just need to change some information? Yet without a credit report I cannot get anyone to talk to me at Equifax.

Linda of St. Charles, IL May 21, 2009

We have been getting strange calls, several a day offering us credit, saying that we are in arrears on our bills. Others have offered us health insurance. Today I told the caller that he was misinformed and asked how he got my number, I was on the government do not call list. Apparently Experian sold it to them. I now find that Experian has done this to others, has a practice of not allowing anyone to reach them by phone and does not correct false information on people's credit.

sandra of conyers, GA May 19, 2009

I filed a report many years ago that I have NEVER lived at another address they have me living at, my complaint was never corrected. Now I am assuming MORE debt with interest charges

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