Lifelock

Kathleen of Antelope CA (06/06/08)
In March of 2008 my purse including my wallet and my entire identity was stolen out of my car. Within 30 minutes of the burglary, I contacted Life Lock who assured me that they would take care of issuing Fraud alerts on my SS# on my behalf with the 3 major credit agencies. This DID NOT happen and I eventually had to issue the fraud alerts myself. It is apparent that my identity has been sold as there are over 45 credit cards applied for and / or opened.

Until I finally got in contact with Life Lock to find out why I was getting calls regarding accounts I had not applied for, which was over 2 weeks after Life Lock was suppose to have issued fraud alerts, I thought I was protected. They informed me that there had been a computer glitch. Due to their glitch, credit cards are still being applied for and approved. I may have to change my SS# due to their negligence!

I have lost time from work and lost wages attempting to take care of all the calls and now bills from creditors that I did not charge at or apply for. I have incured lost wages, lost sleep and spent many hours attempting to reslove issues prior to finally getting ahold of Life Lock, who has now after the fact, hired a legal aid to take care of this. I believe that Life Lock is Negligent in their dealings regarding my identiy theft. I shutter every day when I open the mail box to see where my name has been used again, for another line of credit or credit card!

Lewis of Yuma AZ (05/13/08)
I have been with life lock for 6months. I have not received all of the benefits as promised. I even just recently purchased a new vehicle, and was never contacted by a credit bureau with supposedly having fraud alerts and still have not received a a credit report from one of the bureau's. Please put me in contact with one of the attorney's handling the complaints. Thank you.

Failed to provide advertised and paid for services.

Miriam of Vinton VA (04/07/08)
I signed on after seeing on the Montel Williams show in Dec - Now in review of all - requested to cancel 3x - emails and 2x tele calls that were on hold 5-8 minutes, so I hung up and emailed again - Stated I would write to the AG if needed then see the class-actions - Please put me in touch w/one not for a monetary recovery, but to see if this also happening to other Senior Citizens - They pull the fee this month after my notices to cancel - will jerk on their chain via the AG office.