Trans Union

Gary of Plainsboro, NJ November 15, 2007

Gary of Plainsboro NJ (11/15/07)
I ordered Transunion services online at truecredit@email.truecredit.com on August 24, 2007. The price is 9.95/month, first 30 days free. In September I wanted to cancel this service, but I could not find any cancellation info. in their website--neither e-mail nor mailing address. They did mail me a letter informing me how to view my credit report online. I used that address to mail them a letter on 9/18/07 and asked them to cancel the service. I did not receive any response, but they charged me in September and October.

They offer the order services very conveniently but make it very inconvenient to cancel. Finally I called their 800 number on 11/14/07, 9:20 pm. They canceled it for me. When I complained that there's no information provided on their website how to cancel, the lady just hung up on me. I paid for the September charge but am not willing to pay for October charge. I am very dissatisfied with their way and attitude toward handling cancellations.

Teresadianne of Flint, MI November 12, 2007

Teresadianne of Flint MI (11/12/07)
I have disputed in a legal letter with attachments of my credit files regarding various companies having no authorization, signature nor legal business with me to be pulling any inquiries or credit reports on me. Yet Transunion writes me a letter each time I have disputed these same items and tell me that these will remain on my credit for 2 years regardless, and that if companies have a permissible reason to pull they may. These companies never had a permissible reason. There have been 10 mortgage inquiries in 2 years which I certainly didn't authorize.

This is my credit file and everything to do with my life. I dont want anyone to be able to pull my credit without me being the one asking them to do this. Please investigate Transunion at your earliest convienience and help to resolve this very serious situation. I will not tolerate this careless handling of my credit file any further. My credit score has dropped, and I am paying double the interest as a result.

Laura of Dayton, OH October 31, 2007

Laura of Dayton OH (10/31/07)
Transunion is charging my checking account 19.95 a month, and I cannot make them stop. This month again they charged me 19.95 and it put me over-limit; I was charged 32.00 for insufficient funds. I talked with my bank and was told it would cost 32.00 to stop payment on each transaction. It is imperative that I resolve this. If you can give me any other information I would appreciate it. I am already out 87.90.

Carissa of Red Bank, NJ August 15, 2007

Carissa of Red Bank NJ (08/15/07)

I tried ordering my 3-in-1 credit report from Trans Union on-line w/ the additional reports/scores from the 2 other credit bureaus - after entering all the necessary information, including my c/c number, a window informing me during the finalization that there was a problem that occurred w/ my order and I had to contact customer service.

Thankfully I printed the receipt for my records since I was unable to retrieve my credit as a result of not being able to verify my identity from questions asked based on 10+ years, information that a normal individual would not know off the top of their head, such as account numbers and credit limits for non-existent cards from over a decade ago; to my dismay after not being able to answer their ridiculously outdated questions, I was unable to receive what I ordered but was charged ANYWAY even after verifying from the representative that she would void the charge.

Allysun of Kent, OH July 23, 2007

Allysun Perdue of Kent OH (07/23/07)
I signed up for the 30 day FREE trial of credit monitoring with Transunion/TrueCredit, and the 1st 30 days is free, with no charge until AFTER the 30 days. Today, when I signed up for my free trial, not only did they CHARGE ME ANYWAY, but they also charged me almost DOUBLE the amount! Not only is this an unauthorized charge, but it's also misleading information, and also a SCAM!

I want the money put back into my account and for them to pay for the damages as a result of my account being withdrawn

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