Trans Union

john of linden , MI August 26, 2009

You have a credit card last 4 numbers (4239) charged to me, I dont have any cards I am 75 and retired not married and dont drive, please take it off my credit report. I have been denied the use of a 500 credit card with my bank

Lavonne of Alton, VA August 26, 2009

I was remarried in 2007 at which time I requested a credit report from all 3 agencies. Did this with the intentions of making myself aware of what was on my credit reports.

TransUnion refused to send me a credit report, though I have lived in the same place and house since 2004. (with a name like Lavonne, how likely is it that another woman of that name would live in the same location?!?!) The other 2 credit agencies assisted me and very politely might I add. Now TransUnion is still denying me access to my credit report! Ok, this information belongs to me, affects my life, yet I cannot gain access to it because they want to "play games!"

My next contact is the Federal Trade Commission. When enough people complain about this company that is denying 1000's of people access to THEIR CREDIT REPORT, someone in OUR GOVERNMENT AGENCY will take notice and put an end to their shanagigans!

Angela of Milwaukee, WI August 24, 2009

My name has been changed for 6 years now and they still do not have the correct name. About 7 or 8 years ago I had a situation of identity theft occur. They have not corrected the information. I had addresses and account showing up on my credit that are not mine and still am having that problem. When I try to contact them I cannot pass the security questions because they still have the wrong name. Also there was one account that I have disputed off that keeps getting sold to collection agencies and re-surfacing. I finally got incorrect addresses removed from my credit report but the accounts associated with them have not been removed, most just finally fell off.

Carol of San Antonio, TX August 23, 2009

Hi I wanted to say I do not agree with the way Trans Union treated me over the phone. I was told I could get a free credit report and view it for 30 days online. I first signed up for the service on July 23 2009. Although, I did not receive a link to my report until July 25 2009. I dont have a printer at home and I thought I had 30 days to go back to the website and print it out.

When I returned to the Trans Union Website It was today August 25 2009. It would not let me view the report. The person I spoke with said that since I orignally signed up on July 23 it has been 30 days! I tried to explain to him it had not been and I could send him the e-mail with the date to prove it but he did not want me to do that. So I asked him if I could receive my credit report in the mail. He said I would have to buy one. Funny, "my Credit Report" with my information on it and I have to buy it! Even though they were the ones who made the mistake in the first place. There should be some sort of law against this. We should be able to view our information for free since it is our personal information. I will not trust Trans Union anymore.

Lorraine of Lancaster, PA August 17, 2009

Good luck trying to cancel. I have been trying for eight months and every month, like clockword, the charge shows up on my statement. Despite 7 phone calls including another 8 today, nothing is resolved. They had my address at one I haven't lived in nine years. They refuse to refund my monthly fee despite trying to cancel since January. I was cut off several times, re-routed and ultimately resolved nothing.

I now have phone calls into the President of TransUnion, Bobby M; the VP of Communications and the President of Consumer Relations. Next step are the networks. We'll see if I get a phone call back. Granted it's only 80. but it's the principle. I am a media relations person and if my company treated people like this, I wouldn't blame them for going to the news channels.

karen of birmingham , AL August 11, 2009

I received a letter from this company that detailed that I had asked for an additional advance of credit on an account. I did not ask for this and I do not know why they wrote me or have information about my accounts. I cannot reach a human contact on their phone line.

Rober of Chicago, IL August 7, 2009

On 8-7-09 I went online through an SBA link to get my free credit report. I was sent Annual Credit Report and gave out my personal informaition because they offered to get my free credit report.Then I came to Trans Union after a hassle w/ACR and filled outthe same infor, no progrees. I was then linked to True credit wich asked for the same information. I called what I believed to be T.U. to help me navigate through all the adds from ACR & TCR to my free credit report. During this conversation I learned thatTUCR/ACR/TCR are all the same company. I do not understand. Trans Union by law is to give a free credit report every 12 mo. but they seem to try to confuse the consumer with their other companies.

elizabeth of Austin, TX August 7, 2009

I have an account on Transunion.com and I received a free credit report. When I went back to get access to it, I kept being directed to another place where I would have to provide a credit card number for extra bells and whistles I did not want. When I tried to call the help desk, I was directed round and round and round until I finally hung up in total disgust!

Yashica of Decatur, GA August 5, 2009

I have been trying to get a credit report from TransUnion for 3 years with no luck. I was refused a report because my address was not updated in there records (1st time it was listed as one from when I was 6yrs old, the 2nd time none was listed, 3rd time it had a one from 2 residents prior to where I currently live.) This was a major problem because each time I requested the report I had to send in a copy of my ID w/ a bill; and I was still unable to obtain a report. The last time I called, I was still was told that I had an online account (which I never setup) and that was the only I could obtain the report, but I still had to send in a copy of the my ID w/ bill just to get that information. Here it is 9mos later and I still have not been able to get the credit report. I finally got the a customer service person to give me access to an online account that I never setup, which had an email address that I was no longer had (this was explained 9mos ago) and I still can't get the report. All the site does is gives address where it can be request, which this information could have been given out the first time I called.

Michael of Warner Robins, GA August 3, 2009

Why can I not talk to a real person when I contact Transunion Credit Reporting Agency. I am put through a recorded loop that brings me back to where I started or asks for info. that is not applicable for the reason I called and then cuts me off. My credit score dropped almost 70 points this past quarter for no reason and I want to find out why. Sending them correspodence through the mail does no good either. What kind of rackett is this. Where is the govt. control over this system. They drop your score and you cant find out why by talking to someone. Letters sent come back with the same old form letter that tells you absolutly nothing about your dispute.

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