Holiday Inn Reviews

To Consumer Affairs, I am writing to file a formal complaint regarding the business practices of Holiday Inn Club Vacations (HICV). Despite diligently following HICV's required procedures and submitting a membership termination request via their Horizons form, our account remains active. The continuation of this unwanted membership has created an immense financial burden due to the ongoing monthly payments. HICV's refusal or failure to process a legitimate termination request, after we followed their required procedure, constitutes an unfair business practice and contractual bad faith. This has left us feeling financially trapped. We urgently seek an intervention to resolve this issue, terminate our membership, and immediately stop these monthly payments. We ask Consumer Affairs to investigate HICV's practices for creating insurmountable barriers to cancellation. Sincerely, Princess and Allan

When we upgraded our membership with Holiday Inn, we were told directly that our maintenance fees would go down. They didn't. That promise was a major reason we upgraded, and the fact that it was never honored isn't a technicality — it's a broken commitment, plain and simple. The points system was never explained to us in any meaningful way. We couldn't figure out how to earn them, what they were worth, or how to use them to book a trip. We were sold something we couldn't even use properly because no one bothered to make sure we understood it.

To Consumer Affairs, I am writing to file a formal complaint regarding the deceptive and unfair business practices of Holiday Inn's membership program. The company is taking a significant amount of money in fees while providing very little access to resorts or meaningful benefits. The value offered by this membership is extremely poor, and we feel this constitutes an unfair trade practice.

We first encountered Holiday Inn Club Vacations through a cold call offering a “weekend getaway.” We had to pay upfront but were promised reimbursement for attending a timeshare seminar. In April 2022, we went to Tahoe Ridge Resort, sat through the pitch with little interest, declined to buy, and left. The real issues began in fall 2023 during a stay at their Las Vegas property. I was unexpectedly required to attend another “briefing” on January 27, 2024, something never disclosed when booking.

To Consumer Affairs, I am writing to file a formal complaint regarding the business practices of Holiday Inn Club Vacations. The significant cost of the monthly payments and yearly fees associated with their service does not reflect the value we receive. Despite their promptness in demanding payment, the company exhibits a profound lack of concern for addressing our substantive issues and complaints. Specifically, their Customer Service department has repeatedly ignored our attempts to resolve these problems. We believe an investigation into Holiday Inn Club Vacations is warranted given this pattern of charging substantial fees while failing to provide adequate service and customer support.

In 2013, my husband and I attended what was supposed to be a 1-hour presentation at Glenstone Lodge in Gatlinburg, TN. We had no intention of buying anything. Four hours later, we left with a signed contract for nearly $10,000, paid in full that day. Our sales agent promised easy booking at any HICV or affiliated resort, plus the ability to cash out at any time. Neither was true. After a couple of years of expenses outpacing any real value, we called HICV and were talked into switching our unit to Las Vegas, where fees were supposedly lower. Things never improved. Every time we or our adult children tried to book, the process didn't work as advertised. Every call to customer service ended with pressure to attend another "1-hour meeting" — which were just more sales pitches.

The sales team was fraudulently misleading and performed a bait and switch on us. We met with them at Cape Canaveral Location and told them we only wanted beach front villas at Canaveral. Turns out we belong to the Orlando site (which we thought was just the corporate location). We were unable to book beachfront villas because we didn't have the right ownership and they wanted us to spend more $ to upgrade. Avoid at all costs.

The last 3 hotels I visited were disgusting. I have called the hotel 2 times and customer service 3 times. They will not resolve my issue. The room was dirty, the food was old, things kept breaking.

We purchased a timeshare through Silver Leaf Resorts in Sheridan, IL, which was later transferred to Holiday Inn (Holiday Hills Branson). From the very beginning, the sales process was driven by high-pressure tactics and significant misrepresentations about what we were actually purchasing. We were told we were buying deeded property and a legitimate investment opportunity — neither of which turned out to be accurate. We were also assured that our specific unit would always be available for booking, and that family and friends could easily reserve time at the property. In reality, our unit was never available, and access to alternative options was extremely limited.

My husband and I have been Holiday Inn Club Vacations owners for over 25 years, paying hundreds of thousands of dollars including approximately five upgrades, most recently in 2021. We are writing this review because we have been failed at every level. When we originally purchased in 2004, your salespeople repeatedly implied a special relationship with Disney to justify the premium price of our Christmas/New Year's week. That relationship does not exist. That is a deliberate misrepresentation.