CalRentals

Salinas

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Jose of Salinas writes:
I hired the services of this company to help me to find a place to live and after I hired them, I did not like the service for several reasons.

They never callled me to follow up on me,
The places they told me about were very expensive.
I found a place to live in Salinas, etc.

I paid them $88.00. I made lots of phone calls to them to ask them to refund me the money. They asked me to send them a letter. I did it. It is more than a month and I have not received a answer from them. All I asking is my refund and I understand they are going to keep $25.00. The rest is mine.

Dionne of Sunnyvale writes:
I signed up for this service on July 16, 2000. The total cost $108.00. I received a list and went on my way. I found an apartment on my own the same day I signed up for the service. I went back and asked for a refund because I found an apartment I was told that I would need a copy of my rental agreement in order to receive my refund.

My apartment wasn't ready for another 30 days. When I did receive my rental agreement I took it to Cal Rentals expecting a refund minus $25.00. I was told that consumer service would contact me. I was never contacted. I called several times a left a message at the from desk and in the mailbox of Wendy. I received one return call. I left at least six messages!!!

When I did finally get someone to pull up my file it was determined that the phone numbers written down were incorrect, the numbers were corrected and still no phone call.

On September 25, 2000 Wendy finally called, I asked about the status of my refund and she stated because Woodbridge Apartments is in their database that I was NOT going to receive my refund. I WAS NEVER TOLD THAT IF AN APARTMENT COMPLEX IS WITHIN THER DATABASE AND I RENTED AT THIS COMPLEX I WOULD NOT BE ABLE TO RECEIVE A REFUND. I was told when I signed up that this service was speciflly for the 'private' property owner I was not told that complexes were on the list. Wendy's attitude was very snotty and uncooperative. I have since disputed the charge through my credit card. I expected to be refunded $108.00 minus $25.00, which would be $83.00.

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