99 Cents Only Stores

Cathie of Dixon, CA October 24, 2009

On 9/9/09 I purchased $101.86 worth of items for a baby shower. I asked the clerk at the registar when unloading my cart, "My daughters shower is in Oct, and I don't know how many will be there. Can I return what I don't use?" She said "yes, just keep your receipt." I told her, "Then I'll get enough to make more gift bags just in case more come to the shower than I expect. As long as I can return what I don't use." She replied again, "Yes you can return them." I asked "You're sure?" I was reassured several more times that I could return what I didn't use.

Upon returning to the store, I was told by William (the assistant manager) that the return policy was "9 items in 9 days". I told William what I had been told, and he pointed out a pink 8"x11" piece of paper with the return policy on it. I showed him the register I had used and how there is NO return policy posted there. (I have a photo of the blank spot on the back wall behind the register)

He responded, "Well I am sure it was there when you were here." He offered to let me return 9 items, even though it was after 9 days. I showed him the receipt and asked why this return policy was NOT on the receipt. William responded "Corporate has been asked to put it on the receipt but they won't do it."

The following day, 10/24/09, I spoke to Myra Loza, the store manager. She told me she would allow me to exchange all 34 items, but the 9 day return policy is to get your money back.

Mary of Santee, CA October 23, 2006

I was making a purchase w/ my debti/visa card and it was under ten dollars. I didn't understand the owner at first very well because of his heavy accent, and finally he became quite annoyed as he tried to explain: he would be charged so much that it wasn't worth it for him to let me pay w/ my debit card. To accommodate him I would've paid cash except that I was out. So I just left. It was a long time since I went back, and now only w/ cash - which is inconvenient, and not available as my debit card.

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