Abercrombie & Fitch

Marianne of salem, MA October 21, 2009

I bought a 40 gift card on October 2nd for my daughters boyfriend. On Monday, October 19th he went to Abercrombie to use it and they told him there was nothing on it! I have my receipt, and called the manager. She would not do anything for me. I got the card back from the recipient and called the 800 number on the back to see the balance and it said there was a 0 balance and that there has been no activity on the card. When I called the manager to give her that information, she said that the number of the card that they had sold me was completely different. Evidently the associate that waited on me switch the card that she scanned and gave me one with nothing on it!! (It has only been two weeks since I purchased the card and that employee is no longer working there). After explaining all this to the manager she said there was nothing she could do and there was no customer service number that I could calll. The only thing she could give me was a web site. I have sent an email to that web site, and have heard nothing!! So I have had 40 stolen from me and they don't want to do anything for me. That should be illegal for Abercrombie not to have a customer service number so that customers can resolve problems.

Ray of long island, NY October 8, 2009

On 10/03 I ordered 198 worth of clothing from abercrombiekids.com. On 10/07 I receive my order without a 19.90 cardigan. I call customer service and they tell me I have to wait for the shipping department to investigate before I can receive the item that was already paid for. No manager would get on the phone and speak to me. I was just about to order more items, I deleted everything in the cart. I will never order or buy from them again. There are too many other clothing stores for me to bother with this.

pygmalionathens of Athens, Greece August 8, 2009

I have been a customer of A&F Co. since I used to live in the United States back in 1993. Moving back to Europe in 1998, I kept indulging myself to your casual luxury. Gradually, my interest expanded to all the brands of your company, including the infamous Ruehl.

Being extremely upset, especially after learning many people share my feelings via forums and internet blogs, I quote the following excerpt: [...Ruehl Initiated Order Cancellation: Although it is rare that it would be necessary for Ruehl to cancel an order...]. Concerning the above, I would like to inform you that Ruehl is highly motivated when it comes to cancelling orders of unsuspected clients. Mass order cancellations have occurred the past few months without the slightest notification (orders #s: 69075, 68793, 68787, 68365, 68999, 72925, 73646, 73770 and 73779). Not to mention that Ruehl_Orderservice@Ruehl.com never replied to my related enquiry.

Regarding the use of credit card, since all my orders have been unreasonably cancelled by your company, I was infuriated to find out that "authorization holds" remained in my account for 15 days for each order, whereas you define 3 to five business days!! Since I work in the bank sector, I know what that means...

Ruehl policies concerning fraud are well respected. However, it seems that Ruehl manipulates those policies in an attempt to size down the on-line orders and considers that all customers are suspects or potential criminals. 22nd century management and marketing rules don't comply with that. If the company wishes to restrict the shipping policies, maybe you should consider excluding overseas orders once and for all. Otherwise, re-inventing your company as "Rude" might give you the competitive "edge" in a market that values concept. Be sure that your current "marketing" concept and customer treatment are forming a negative public image.

Athena of Anchorage, AK July 22, 2009

I purchased about 5 shirts that were on sale at Abercrombie and Fitch for my husband who was in Afghanistan. When he returned home two months later and tried them on, he did not like the way they fit so I tried to return them. The shirts had been kept in the bag, had tags on them and I had the receipt .The sales clerk told me he could only refund the amount they could resell the shirts for and not what I paid for them. The clerk and staff were rude to the poiint of bringing me to tears. I am now out 100 for stuff I cannot use and will NEVER be stepping foot in another Abercrombie again.

Sheri of Hopatcong, NJ July 18, 2009

I went into Abercrombie & Fitch about two weeks ago to purchase a Cassia tote bag in navy floral, now mind you I had called ahead time before I went and asked the sales associate to please hold one for me and she said it was against store policy to hold the bag and she was very quick with me on the phone like she didnt want to deal with me. When I got to the store, I didnt get acknowledged by anyone and I walked right to the middle center of the store where the registers are where I asked an associate a question and she looked at me like I didnt belong ther and then the girl behind the register and asked her where the tote bags were because they had been taken off display and she said hold on I have to get it in the back. She ignored me for a minute bc apparently putting hangers in away was more important but she went to the back and brought me the bag.

Since I was there I decided to look in the clearance section and encountered her basically yelling at two young girls for trying to try some clothes on in the back dressing room and she actually stood there and watched them. I swear to god this store thinks that everyone who walks in there is a shoplifter its ridiculous and needs to stop!!

Well, I decided to try 3 sweatshirts on and finding someone to open a dressing room was okay but she counted the clothes I was bringing in and stared me up and down. While I was trying on one of the sweatshirts that you just pull over your head the security sensor fell off or had been tampered with already and fell onto the floor. I immediately took all of the clothes left the dressing room b/c I knew the other sweatshirts werent going to fit me anyway and had the courtesy to give the sweatshirt to the same associate who opened the dressing room for me with the sensor tag that had fallen off and explained to her what happened. She had the audacity to call a guy over on a walkie talkie and whispered something to him gave him the key to the dressing room door which he proceeded to check and they were both looking at me weird the whole time!! like I stole something. They are a very discriminative store and are very suspicious of people. Why I don't know?? Some company needs to go in and teach this store customer service, courtesy, and respect for others b/c so far I've only encountered one store in my life like that and it is MACYS!!!!

Charlie of Lincoln Park, MI July 10, 2009

Today, July 10, I visited the Abercrombie and Fitch store in Novi, Michigan. I heard about the legend of Abercrombie and Fitch and how they discriminate and their poor customer service. Anyway, I walked into the store and true to what I already knew about the store, the place stunk of overdone cologne and the store music was loud. I heard that the music is loud because it`s suppose to intimidate the customers from asking the salespeople any questions. True to what I thought to expect, I received no service, not even a "hello, can we help you find anything?"

Before I go further, I have a full-time job and I`m not looking for anything else. I just wanted to see firsthand how this company does business. I`m 30, have a shaved head and have a well-groomed goatee and wear glasses. I asked the sales girl, rather sarcastically, "do I have the look to work in a place like this?" To which she replied "well, how old are you?" I lied and said "29." She said "we only hire up to the age of 27."

People, this is age discrimination to the fullest extent. I then told her that "I didn`t want to work here anyway because the place stinks" as I waved my hand across the front of my nose. Again, I have no interest in working for that company. I wanted to find out for myself what predidtory business practices they carry out on a daily basis. People, you want to hurt this company? Don`t spend your money there and take your kids to J.C. Penney`s, Macy`s, American Eagle or, heck, the local K-Mart. Having your kids fit in with the "in crowd" and looking preppy and popular by shopping AF is not worth the shaddy customer service and business practices this company employs

Cheryl of Mokena, IL June 16, 2009

Customer relations in the Orland Park Store is horrible. My first visit is going to be my last. On May 25 2009 I made my first purchase at Abercrombie for my daughters Birthday on June 3rd. I bought Item 157586386 for 21.83. She begged for something from Abercrombie and I got it for her as a special treat. What a mistake! The entire sleeve on this T ripped out after the second washing.

I took it back to the Orland Park store today June 15 with the receipt and was told by cashier 557205 that I could replace it for an additional cost. What? I brought up the same exact T to replace the defective one and now was being asked to pay more for the same thing? The cashier said it was store policy. That is really sad, because the back of reciept says "If you are not satisfied with your purchase, and the merchandise is in its original condition, return it for an exchange or refund."

An exchange does not mean charge the customer more money. Shame on your "Store Policy". Poorly made clothing should always be replaced at no cost. When I questioned him, he was unwilling to replace this defective shirt a no charge so I told him to refund my money. Lost a sale, Lost a new customer and gave a web savvy consumer information to pass on across the web.

Shannon of Clark, NJ May 29, 2009

I have received NO help from my local store. I purchased 260 worth of merchandise the Abercrombie and Fitch store in the Jersey Gardens Mall in Elizabeth NJ and I somehow my bag got lost in the mall. I don't know if someone took it out of my stroller or what but apparently a nice woman with 2 small children found the bag and tried to return it to the store. The store manager turned her away!

She told her to take it to the lost and found across the HUGE mall! According to the lost and found, the woman did come to their desk but only to tell them that she felt uncomfortable leaving the lost bag with the A&F store manager because she was "a teenager" and just wanted to report that she did indeed turn the bag in. Needless to say the bag and my money are gone! What if someone loses their wallet or purse in one of their stores...and they try to turn it in to the managers or associates...they tell them to leave the store with the lost wallet and walk half way across the mall to turn it in? Why wouldn't she just take the bag from the woman and either bring it to the lost and found herself or call mall security? That is what she "was supposed to do" according to the store associates I spoke to. So now I am out the 260 and the clothes and it could have been prevented if the manager just took the lost bag!! IS THERE ANYTHING YOU CAN DO TO HELP ME? Lost out on 260 and the clothes!

amy of newington, CT April 28, 2009

I purchased a pair of jeans for 80.oo I then went and switched sizes the next day in the store with my original receipt. After trying them on I decided they weren't the right cut for me. I am a mom of two and can't try on in the stores, no time. I went to the store with my original receipt tags on and they will only give me a merchandise credit back because I returned the item once. They are stealing my money. Are customers not allowed to exchange for size?

I will never shop there again. I have been trying to contact customer service and they will not return my emails. They have no phone number to contact and stores will not give out DM info to contact them. Horrible Service policy. Spread the word don't shop at there stores!

Kelly of Holmen, WI April 17, 2009

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