American Eagle Outfitters Reviews

0 stars but they make you pick one.. I spent over 200.00 on my order for Memorial day weekend. Placed the order on May 17th and didn't receive my package on time. I was ok with that until May 27th came and evey time I checked tracking my package sat still on May 18th. No movement. I reached out to customer service which was AI at first then on the 28th I was connected to a live agent who offered me a 15% coupon and free shipping on my next purchase? What makes you think I'm going to reorder when I'm now out over 200.00 and didn't receive my order?

Their shirts suck. I ordered 2 online and they fit lame, and they are like.. permanently wrinkly after the first wash. I'm dead serious. Permanently wrinkly. They must use really cheap materials. You can buy a 10 dollar shirt that fits better and is way higher quality at Kohls (apt 9). I also ordered 2 polos and I'm not very impressed. I had to get them hemmed because for some reason they were super long. And one of them was marked as a medium but I swear to god it was like an XXL. It was HUGE. I asked all of my friends "is this a medium to you?" and we all agreed its XL+ (tag says M though). Decided.. I'm just going to be an adult and switch to Ralph Lauren, american eagle is obviously experimenting with capitalism exploitation. Not even close to being worth the price.

BUYER BEWARE!!!!! If you order from them online - and pay for expedited shipping - and the package gets lost - they may or may not give you a refund - even if the shipper proves they package is lost! They will make you wait 14 days after the last scan date and then they MIGHT give you a refund. SHOP AT YOUR OWN RISK - their call center has now been outsourced and they do not have the option to do anything but enforce policies that may or may not even apply to you as in my case. Even managers cannot help. Very sad because they did not used to be this way.

Purchased new jeans and found a hole when I wore them for the first time because they had not been sewn correctly. With a receipt they would not let me exchange them.

Horrible shipping and customer service. Ended up with none of my order and just told, "Here is your refund. Do you want to do it all over again. All you have to do is jump through more hoops to hopefully get your order you already should of got." NEVER AGAIN.

I love American Eagle clothes, but I order online due to. They never have my size in the store. If it’s something that I need to return to the store, they never can put it back on my card if I don’t have my card with me. I don’t carry all my cards all the time so I don’t ever have it and now they always have to give me in-store credit. Why can’t they just put it back on my card for me. This is annoying and confusing and always leaves me upset, upset.

Buyer beware!!! I purchased a product from the Aerie website and selected standard shipping. Received an initial receipt from Aerie with the standard shipping. Then I received an email with a higher invoice receipt that adjusted my shipping to expedited. Double the shipping amount. I was shocked that they would adjust my charge. I called customer support, and there was nothing they could do to help me to revolve the issue. Other than return the item and eventually hopefully receiving a credit for overcharged shipping. I mentioned they had an IT issue, and they did not seem too concerned and I was the one who suggested that they start an IT ticket.

I got the wrong size of pants so I sent them back. Because they were on sale I went ahead and purchased the correct size with a credit card so not to miss the sale. I kept checking about my refund and was told because of being so busy it would take a month to get a refund. I finally did get it but they put it on a gift card so now I had to buy more product to reach the $75 threshold for free shipping. I decided then to send back some pants and called the customer service. They apologized for the delay for the refund and said they would send a RMA and to ship back the pants. Nothing was mentioned other than to package it and ship via UPS.

I wrote a review yesterday as I was terribly disappointed with AE Corporate Company policies however after MANY emails, One very long Phone Call and persistence that a credit was not what I wanted but a refund to my AE credit card for which was how I purchased my return, the corporate office decided they would void my credit and refund my AE credit card. Let me remind you that I copied and pasted this site that shows over 210 negative reviews about return policies and I gave a negative Yelp and told them I would Google review as well.

Horrible customer service and delivery service was extremely poor. I ordered four items and only one came timely. The other item was not even received in which I did get a refund and the other two items are still sitting with Amazon's delivery service. Customer service advised I have to wait 14 days to get a full refund and suggested I duplicate the order and they can then expedite the shipping. Are you kidding me?

Poor delivery system and communication on delay of order. Had to call and found out the order had been lost or stolen. AE needs a better way to communicate delay of orders to customers. Order was to be delivered by 2/27/26. It is now 3/10/26 and no delivery or note from AE as to when order will be delivered. Had to call AE and find out the order was lost or stolen. Their words.

Horrible experience with Aerie online. I placed my very first order with these jokers and it was one single item. It was marked as ready for pickup by Amazon the following day. This was 9 days ago, the label still showing waiting for carrier pickup. Tomorrow is supposed to be the delivery day. I called customer service and was told that “I, The Customer” has to wait another week to call back to even initiate a full refund. I was taken aback, she noted that she did see that the item had not shipped but couldn’t be of any help, and I had to wait. My hard-earned money, a customer and I’m being told too bad. NEVER AGAIN will I buy from these people. They do not care about their customers. I do not want to experience this again.

These people sold me a pair of scuffed and buffed up Timberlands that I purchased as one of my husband's anniversary gift and all they tell me is I earned a free return label…. Really? They will never get another penny from me and if I could boycott them I would…. When I asked if they sold me a used pair or previously owned the way they responded was crazy too… You know like with an attitude. American Eagle don’t sell used items. Well dammit my order was obviously not in good shape especially for me to write a review because this is just something I don’t do…. I paid these people 230.00 for a pair of messed up boots. NEVER AGAIN.

I have sent multiple emails, they kept of saying that my parcel has been delivered. What they think am a fool sending tons of emails almost every day to see when will I receive my package, and now they fail to refund my money.

Horrible customer service. I sent a return back they rejected stating missing tags which they were not. Refused to help at all. If I could give them zero stars I would as now I am out $120.00 as the tags were on the jeans.

Purchased pair of jeans /original straight. Wore them in my house for 2 days and they fit ok.. Took the tags off and the next day they felt like they were sliding off. A little baggy on the legs and butt..Felt like they were falling off.. Tried to get a refund and was denied. Quality down the tubes....I have an old pair 10 yrs old and they still fit great...The quality on the newer ones have been compromised in exchange for profit. Just like everything else in this country.

Today I had a very unpleasant experience at American Eagle in Boca Raton. By accident, I spilled a coffee on the floor. No merchandise was damaged, and I immediately apologized. What truly affected me was not being asked to clean — I don’t mind that — but the disrespectful and humiliating attitude of the cashier. She handed me paper towels and disinfectant and demanded I clean it up in front of everyone, with no empathy or basic courtesy. The situation was so uncomfortable that other customers in line offered to help me, showing more humanity than the employee did. I left the store feeling embarrassed, disrespected, and deeply upset. That person is not fit to work with the public. Customer service requires respect and compassion. Sadly, they have lost a loyal customer. I will not be returning.

Won’t return if tag is pulled off. I exercise a lot and have a wide frame and the shirts that were purchased for me normally fit very well - these ones fit poorly and did not meet my expectations. Needless to say, I pulled the tags off and they refused to return them. Buy clothes elsewhere if you want good customer service.

I have to be complete: After my initial review was sent I received an email from American Eagle customer service. They apologized for the inconvenience and agreed to give me the refund. They also returned the items in question and said I could give them away, or whatever. This was after I told them I would complain to the state AG and write poor reviews about their service.

I am a long-time American Eagle/Aerie customer and am posting this review to document a serious issue with misrepresented expedited shipping and fulfillment delays. I paid for overnight shipping with a promised delivery date of the 29th and as of right now (the 28th), my order is sitting in American Eagle’s own warehouse and has been for over 24 hours with no movement, making on-time delivery impossible. When I contacted customer service regarding this matter, they tried framing it as a carrier issue, when in reality the package was not handed off in time. I also have a separate order where I paid for 2-day shipping that has not shipped at all.