Ann Taylor

Michele of Phoenix, AZ June 16, 2009

Wow! It's been awhile since I have used my LOFT card and I am stunned to see that they now charge 10 dollars to make an online payment! Crazy!!!! It's ridiculous to see credit card companies implement this scam to make more money. I urge all who have a balance...pay it off as soon as you can, close your account and tell ten friends to stay clear of the LOFT card.

Janice of Stamford, CT November 30, 2008

First of all I have excellent credit. I received a call on my cell phone form an individual stating they were calling me regarding my Ann Taylor account. It was a female she gave her id#, but I did not write it down as I was not at a desk. She explained she was calling because I had such a good payment record and she had an offer that would make my payment process easier. She told me that Ann Taylor could easily deduct from my account each month on the same date my minimum owed so that I did not have to mail or call in a payment. So I asked her my balance which was approx 400.00 usd and she reported that the minimum paymet was approx 35.00 usd, and to avoid late charges I could allow this automatic process each month and not worry about mailing it in. so I agreed.

During the next month I did not shop at Ann Taylor. then I reviewed my bank statement and saw the deduction for my minimum payment to Ann Taylor but then I noticed another deduction for 35.00 for an administrative charge I immediately called customer service to inquire what this was for and they informed me this was the processing fee for the auto pay monthly pay service. I informed them that I never consented to be charged this amount for the service, that this was illegal to deduct this amount and they responded that I had consented and would research the issue and call me back.

3 days later I received a call from Ann Taylor customer service reprting that they located the taped recording and that I verbally consented and they had the recording, Which I immediately demanded a copy of and they stated they would not release that information that it was private and belonged to the company. So I got in my car and went directly to the stamford CT store at the mall and located the manager and explained this to her and payed off my account in full. I want to be refunded the money they stole from me. I am furious about this practice and want to go public with this so other individuals are not stolen from.

The total amount may be less that 200.00 dollars but the time it took to take care of the issue was approximately 4 hours and had I been paid this may amount to approx 425.00

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