Armani Exchange

Mandy of Vancouver, BC June 23, 2009

All canadian internet orders ship out of the vancouver store so you can email your complaints to armaniexchange. The store manager doesnt support the internet program because he thinks its stealing payroll and sales dollars from his store, instead of seeing it as a company-wide growth opportunity.

Cosette of Toronto, ON May 13, 2009

Armani - Worst Customer Service & Shopping Experience Ever The first order was placed on 4/8. For all 4 items, the website showed in stock ship in 24 hours. 4 / 9 Nothing is shipped in 24 hours and No one notified me. I have to call to find out why my order is still not shipped, because the items on the order might not available. 4 / 14 2 items on the order was cancelled and no one notified me. I called and emailed, no one gave me any clear answer but asked me to wait. I waited for a long long time. 4/20 After 12 days of waiting, the order is still in review and I heard nothing from A|X. I cancelled the order. By the way, today is 5/11, it's been a month and I/m still waiting for the cancell of tax that was charged for receiving nothing. The other three orders was placed on 4/21. For all For all 3 items, the website showed in stock ship in 24 hours. AND I called customer service number to be sure. I was told all three items are available. And the second I got the answer, I placed the order. The next day 4/22, again my order is in review. Told by customer service, it’s because TD VISA has not gave the Authorized Code. Called the bank, you lied. My Bank already gave the authorized Code. 4/24 On the website, it showed the order was comfirmed but pending. Called customer service again, was told everything is fine. Once VISA authorized, the orders will be shipped. 4/25 Nothing is shipped, Order is still pending and somehow the comfirmed order is not comfirmed anymore. All items were cancelled. For #50701, one of the items was cancelled. Again, no one notified me. 4/29 Received email. Order#50701 was shipped but the tracking number doesn't work. No proper link to the shipping service used. I can't track my package. 5/7 Received the package. There's no gift set inside. called customer service and showed no intent to redeem. 5/11 Still waiting for the cancellation of the tax from orders that are not fulfilled

Thomas of Panama City, FL May 13, 2009

I placed an order online. The shipment was short one item, yet they still charged my credit card. I contacted customer service online and by phone. I was told the company was in a "change over" and my order number could not be found. I have been told time and time again that someone will contact me within 24 hours yet I have not been contacted by email or phone. The last customer service rep told me the company when through a "change over" and my order and order number is lost and the missing item in my order and the returns I made are lost but I'm told time and time again someone will contact me but it has yet to happen. This order was placed on March 18, 2009 and as of now May 13, 2009 no one will help me. What do I do now?

Karan of Brooklyn, NY April 23, 2009

I have placed an order online because there was a 50. discount when your purchase is 150 & up. However they mess up my order, first I order 4 items but their order confirmation email only show 3 items. I quickly email them but the only reply is to wait for the shipping confirmation email to see what they have. I called them and they told me maybe the 4th item is not available. Fine, no problem but they should have stated that on the order. Second, I was not given the 50. discount towards my order. I have no ideal who is working these orders but the price of the items are different than what I expect to pay.

I returned all the items to the store. First the store manager questioned about my shipping invoice saying that the print out is of bad quality as if I printed it myself. Then he said I am not able to have the tax amount refund to me, only the amount of the merchandise can be refunded. I have never had such a bad experience with any online order before.

I called customer service but was told that their customer service is overwhelm and they can only input my complain and someone should get back to me in 48hrs. I called over 3 times and still the same excuse. They never call back. Don't ever purchase from AX They have idiots working for them and are a ripoff.

Lam of Toronto, ON April 21, 2009

The first time my order got cancelled with no explanation nor any notification. This time, I checked online and yesterday the order status still said that the order has been confirmed and will be shipped soon, and it says in stock, ships in 24 hours. I placed my order on the 10th, and when I checked online again today, it says that my order has been partially shipped, but I've only ordered 1 item so how can it be partially shipped? In the end, I called customer service again, and they said that the item is not in stock now.

First, it should not take 10 days for the inventory department to update their status online. Second, at least NOTIFY the customer. When I asked the representative on the phone how come they didn't notify me, he said that they didn't notify me so I would call them. What kind of explanation is that??? This is just ridiculous AGAIN.

I was hoping that last time it was merely a random mistake, but after this time, I seriously think that the AX online ordering system is just garbage. I love AX's products, and the customer service INSTORE is fabulous! Sadly, the online ordering service just makes me hate AX. Many of my friends love AX too, but after hearing my experience, none of them would ever buy from AX again.

Dolly of Durban, OTHER March 17, 2009

Quiry for fake eyewear Coded EA291850#18-135 COL30 Emporio Armani made in Italy. Decorative Diamantes Fell out within a day of purchase. Paint pealing within a month. suspected to be fake. I'm a very loyal Armani customer and was very disappointed with such a poor quality product.

I had paid an amount of R4500 (450) for the prescription and the frame which was an amount of R2000 (about 200) when approached about the product was told that it is original when i had been expiriencing problems

Adrian of Schiller Park, IL January 16, 2009

I, Yonka and my husband, Adrian are regular customers of Armani Exchange. We shop at Woodfield, Schaumburg, IL. We spend approximately 500 per month at Armani Exchange. On June 21, 2008, I, Yonka bought sunglasses worth 76 from the Armani Exchange store at Woodfield, Schaumburg, IL. After one week, the screw on the side of the glasses fell off. On July 1, 2008 at around 5:00 pm, we went back to the same store to exchange the glasses. On the original receipt it says, Eyewear may be returned or exchanged with the original receipt and original protective case. After 30 days or without original receipt, damaged or defective eyewear may be returned by calling.?

As I walked to the store, an employer named Jenny wasnt sure if she could exchange the sunglasses, so she called the store manager named Karen. Karen come by the register and started telling us in a really aggressive and disrespectful manner that we cannot return or exchange the sunglasses. I told her that it has only been ten days since I bought the sunglasses, and I have the original box and receipt, so I would like to exchange the glasses. I also said that we are regular customers of that store and I would really appreciate it if I can return the sunglasses.

She stood at the register in front of other customers and employees, and she replied with a disrespectful, loud tone, Shit not regular customers. I have you recorded on video tape stealing underwear shirts. She raised her hand and pointing fingers at my husband and I, and accused us of stealing underwear shirts. My husband asked to see the videos, but all she did was yell, scream and accuse us of something we never did. She walked away from the register and went to the back of the store. There was a large crowd of people around us, and the way she treated us was very unprofessional, aggressive, rude, and disrespectful. She made us look like criminals in front of all those people. This caused us a lot of stress and many nerves.

My husband and I are college students, we are very honest people, our backgrounds are very clear. I forwarded this problem to the district manager and she said that everything was taken care of and that we will never be bothered again by that store manager. Today 01 15,2009 i got into a conversation with one of the armani exchange employes's and she told me that our complain did not help our case whats so ever and every time me and my husband are shopping at this particular location we are being spy on becasue everybody at this store think that we steal.

Marsha of Edmond, OK December 23, 2008

Beware the way that Armani Exchange online orders work. I purchased a coat priced at 199.00 with 25% off advertised with Free shipping using a code they give you for the Free shipping and Free returns and exchanges. When I typed in the code it showed the item price at 129.25 instead of 149.00 and a shipping charge of 20.00 and it would not correct this when I tried to input it again. I thought it wouldn't matter as the final price was the same. Wrong.

When the coat arrived, it didn't fit so I called to see about returning it and was told they would not credit the full 149.25 because there was a shipping charge of 20. When I explained that the online promotion said Free shipping and the amount for the coat which was 149.25 should be the amount credited I got nowhere because the shipping and return was supposed to be Free. I asked for a supervisor and was told to call back in the morning. I did and asked for a supervisor and was told I had to give the customer service rep the info first, which I did and was then told there were no supervisors available and that they could only credit back the 129.25 because the invoice said shipping 20. This is also pre-printed on the return & exchange form they sent with the coat as well as the email confirmation of my order.

They said they'd send this complaint to their corporate office, blah, blah, blah. I checked with my credit card company about disputing this and, here's the kicker, they don't dispute shipping charges. So Armani Exchange has got it set up from the time you input your order that says Free shipping and Free returns to charge 20 for what they advertise as Free knowing that credit card companies will not be able to dispute it.

So I'm out 20 on what was advertised as Free with no recourse to dispute it.

Mei of San Jose, CA November 17, 2008

I purchased 4 Pima Cotton Solid Color T-shirts for my boy friend in early October, my boy friend did not wear it until couple weeks later. After he wore them once, he washed it, following the care label to wash cold, and low tumble dry, all the shirts shrunk from Men's XS to Women's XS. When we realized it, it is 8 days passed the 30-days return policy. We brought it back to a store at valley fair and see if we can get it exchanged.

However, instead of ackownledging the products problem, the Store manager, Steve, suggested that we should wear and wash the products within 2 weeks after purchase so that he refused to exchange the products for us. With my 5 years experience working in the industry, I have learned that products should be tested at the lab for shrinkage with home laundry in order to have correct care label. With my 5 years experience working in the industry, I have learned that products should be tested at the lab for shrinkage with home laundry in order to have correct care label.

Each of the shirt is 25.00, and my boy friend wore them ONCE only. We have follow the care instrusction and this is company's responsible to ensure that their products are label with correct instruction. I do understand that there is policy, but despite the 30-days, the excessive shrinkage issue persists. As a store manager, he should acknowlege it and report to his company about the issue instead of suggesting his customer to make to wearing and washing the products within a week after purchase.

Yanen of Tampa, FL November 25, 2007

I bought some clothes on Sep. 1, 2007 and I was charged twice for the same order. I called them for a refund, and I haven't received my refund for almost three months. The customer service representatives were deceptive and dishonest, and the e-commerce departmet just didn't process the refund after even they admitted they made the mistake. It was stressful experience and I want to find out how many customers have the same problem.

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