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Things from this store have a nasty habit of starting fires. Besides the complaints below, there have been several recalls of items sold at Bath and Body Works.
Jessica of Hamilton NJ (01/16/08)
I purchased a wallflower from Bath and Body Works; they are the scented oil dispensers that are plugged into the wall. I sat it down in its upright position, and it must have been leaking. YES THEY LEAK! A GOOD PRODUCT WOULD NOT LEAK! It leaked on to my BRAND NEW cherry bedroom furniture, and when I wiped it off, it had eaten the finish off my dresser! It left an indentation the exact shape and size of the wallflower's bottom piece. Mind you, it was only on the dresser for a matter of minutes, and like I said it was in the UPRIGHT position. I contacted Bath and Body Works to file a complaint as well as to investigate if anything could be done to rectify my situation. Upon speaking to a woman (Gigi), I was informed that I am not the first to have this problem. She offered me a gift card for $25 and a replacement wallflower! What would make her think I would chance my belongings again with this product is beyond me!
She then said someone from insurance would contact me. They did! But only to inform that on the box it says that the product may leak. WOW! She said they could not issue damages to me as it says on the box that is should not be placed on finished surfaces! I for one never read either of these things and will be investigating this further! My question is how can they continue to sell a product that is used in peoples homes, kitchens, bedrooms, living rooms, etc. so at any given time if their product leaks they are not responsible because they warned you it could leak! WHERE EXACTLY IS IT SAFE TO PUT THIS HOME ITEM? It would seem to me that they should pull it off the shelf until they can ensure that it does not leak. For instance, if you plug it in and it happens to leak into the electric socket directly below it, this could cause a fire. They are not responsible because they told you it may leak.They should have a visible warning label printed BOLDLY for all to see. If this were the case, would people still purchase the product? I think not. At least I would'nt have! What a crummy way to do business!
My dresser that was less than a year old is worth over $500 and is now damaged. Unfortunately for me it is part of a set.
Carmen of Rochester NH (12/31/07)
On 11-21-07 I was given a 10.00 Bath & Body works gift card. I tried to redeem it today 12-31-07. I selected 3 lotions from a 3 for 10.00 bin. When I handed the cashier the card she said, sorry this expired 12-24-07.I said what are you talking about, I just got that. Well sorry she said. I said this is NH and gift cards dont expire. She got the manager and she said, sorry it expired you can not use it. They kept the card and i walked out. I am pretty sure I am accurate that Nh doesnt allow gift cards to expire. I will never shop there or any other Bath & Body works store ever again and I will certainly tell anyone that will listen about my bad experience.
I would love my 10.00 back.
Melanie of Beverly MA (06/24/07)
I was hired as a bath and body works associate and then was promoted to be a sales lead. I trained for 2 days as a sales lead and then was told that was all of the training I would receive. I advised to my store manager I was not ready to be on my own due to a disability. This did not matter I was told.. At the end of the shift, I was told that I would be transfered to another store that needed the help so I could work the hours I was promised. That did not happen. Nobody at the company will talk to me. I feel I was discriminated due to my disability. I feel as if I should take legal action.
I was counting on these hours as I have bills to pay. The company was not understanding and did not want to work with me at all. I just want to work the hours I was promised
Catherine of Deerfield VA (1/26/04):
I purchased a neck warmer from B&B in December 2003. It was in a plastic box minus the cardboard bottom. After heating it per the saleslady's directions (2 min.), my microwave caught fire. Yes, fire. I then noticed the metal zipper under the material. I called your customer service number and spoke with the rudest man, Mike.
I explained the story to him. He refused to accept the fact that I had purchased the warmer without the cardboard label/bottom even though, at my request, he had one and saw it was indeed possible (for even a 2 year old) to remove the cardboard bottom. I asked to speak with a supervisor due to his attitude. The supervisor was helpful and polite. I explained the situation and she said she would put Mike back on for my address (they would send a new warmer) and for the stores information. I told Mike I had purchased a blue warmer due to the scent. He said he had a red one open and they were just different colors, all smelled the same.
He took my address and that was it. I received the red one this week. Ugghhh. The scent is not the same Mike! He was also pompous enough to state in his letter the directions and to note that he had highlighted them for me on the cardboard. Mike, I can read directions when they are provided. This accident occurred due to the store selling me a warmer in a plastic box without the cardboard bottom/directions (probably a return)!
My huge Sharp microwave, model # R530ES ($285.69), is still damaged and now I have a red neck warmer with the smell of a spice shop, not the relaxing scent I first fell in love with (remember, Mike, a BLUE warmer was bought). Both of which I will gladly send you for validation. What a shame Bath and Body doesn't stand behind their customers. Once the sweet salesladies get our money the company drops the nice act and leaves the problems to some rude serviceman with no clue on public relations or apparently the company's products.
Shelley of Towanda KS (1/19/04):
Bath and Body works makes a plug in with a screw in scented bulb. I purchased at least 6 of these a year and replacement bulbs also. Last July one caught fire and burned our dining room up. It was over $20,000 worth of damage...luckily my children were home and called the fire dept. They have a fire report that says this plug in was the cause of the fire.
I had a $1,000 deductible for this but I really just want others to know they will catch fire when the oil is gone. If someone had not been home this fire would've been more devastating.
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