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Sylvia of Buffalo Grove IL (05/19/08)
On April 24,2008 I purchased two gift cards. one Bed Bath gift card $25.00,one Barnes and Noble gift card $25.oo. This was my gift for my daughter in law mother's day present. I mailed a card and the two gift cards on May 06,2008 from the Buffalo Grove Post office,Priority Mail.Today is May 18,2008, and it still has not bin delivered. I went to the Dominick's store in Palatine, where I purchase the two gift cards and told the person at the customer service desk, that the gift cards did not get to my daughter in law for Mothers Day. I would like to cancel the two gift cards and issue new ones, the person looked at me and said ( I can't do anything for you because when cards are purchased and gone from the store so are the card numbers, and then she walked away.
I purchased the Gift cards for Bed Bath $25.00 & Barnes & noble $25.00 for my daughter in law,I was working then,I was laid off,May 16,2008,I can not afford to by two more $25.00 Gift Cards totaling $50.00. Can you please help me get new cards.Thank you
Kristina of Beaveton OR (02/21/08)
I returned an electric toothbrush that I received as a gift. I did not have receipt. The cashier called Eric, the manager for approval. He took item and drivers license to the back of store. After waiting 30 - 45 minutes, I asked what was taking so long? Eric told me that he needed to keep item overnight to talk to other manager Bob, At this point, I was completly frustrated, to add to this Eric said no Bed Bath or Beyond would honor in store credit for toothbush unless I let him keep it overnight. I had to demand my item back. Upon leaving the store, he ran after me with pen and paper in hand to write down license plate of car. I have never returned anything at Bed bath & beyond previously. They made me fell like a criminal and thief. I will never shop there again and I will let all my friends and family know how I was treated just for doing a minor return. I did not want cash back, just a credit.
embassasment, humiliation.
Darlene of Radford VA (10/24/07)
I was billed by Bedbathstore.com $7.99 for shipping for a $9.99 skirt. It was shipped about a week after promised. What arrived was not the ordered color and doesn't even resemble what was in their online catalog. It will cost me more time and money to return it; they don't refund shipping charges. I called to complain, was on hold 20 minutes, assured by a computer voice that there were only 2 people ahead of me. When my turn came I received a computer greeting inviting me to leave a message.
I thought I was dealing with Bed Bath & Beyond but was fooled by that website of Bedbathstore.com. I am out about $18 but hope others might be spared before ordering from these people.
Samantha of Lake Elsinore CA (06/10/07)
i had a weddind registry at bed bath and beyond. I received some pillowcases that I decided i didnt want. when i went to the store to return them the manager at the store said that there were no records of those pillow cases being bought in california. He refused to return them even though they were shown on my registry as purcashed. My aunt bought them in a different state I tried to explain to the manager. He then took the pillowcases from me and refused to give them back. he said someone would contact me regarding the return. It has been 3 weeks and i have called the store 4 times and no one ever returns my calls. I dont think its legal what they did.
Quratulain of Houston TX (03/24/07)
I wanted to return a $25 purchase with a valid receipt, get cash back and then buy the same with a gift card I had recieved. The person at the register said he would do so but ended up putting the $25 on the gift card. When i told him thats not what i wanted, he was snappy and downright nasty. He smirked and said he couldnt undo what he had done, behaving as though somehow i was being unreasonable.
Loree of Windsor CA (10/23/03):
My sister and I went down to the Bed Bath and Beyond store to buy bed coverlets that were posted as clearance. The front-end night manager acted as if we had changed the price tag to benefit ourselves; made us feel like criminals in fact by implying that I probably changed the original price since the sale didn't show up in the computer at the point of sale. She refused to give us the item at the advertised price.
Of course we didn't buy, but left there feeling like "we" were bad! I had already spent close to $1,000.00 over the course of 3 days there. My sister and I didn't appreciate the accusing treatment, and I for one will never return to this store. Ditto for my sister.
Alida of Provo UT (10/25/03):
We went to Bed Bath & Beyond to purchase bedding. At checkout we were told that the sheets we had picked out were ringing up 149.00 when the price tag said 16.99. The clerk said we were mistaken and I went back to the shelf and took 3 more complete sets from the shelf and indeed they were marked 16.99. We asked to speak to the manager as we felt since all of the packages were marked incorrectly, that we should have at least received a substantial markdown (we were not expecting to get the sheets for free).
After several minutes of no assistance and being assured by the clerk that the manager would do nothing we decided to leave without purchasing anything. It was very rude of the manager never to come out and rectify the situation. Also we had approximately $100.00 worth of other merchandise we had planned on purchasing had we been shown any kind of consumer courtesy.
Ken of Bayside NY (9/16/03):
I bought a pagoda style water fountain not too long ago from Bed Bath and Beyond. The pump stopped working. they do not sell replacements. I can't find the receipt. the fountain only cost $20.00. I'm disappointed the pump lasted such a short time.
Barbara of Boca Raton FL (9/1/03):
Before I left on vacation, I returned a gift to the store. I received a credit which was fine because I am in and out of the store often. I either misplaced the credit or I never received the physical receipt. I left on vacation and when I returned reported the loss to the store. I talked to Owen and he was surly about it and wouldn't check out if it was still in the computer. He walked away and another employee volenteered to check it out and discovered the credit was cashed somewhere else, a place I never heard of and have never been.
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