Geek Squad Reviews

I make beats and songs from sessions saved in my hard drive I've had since 2005, crashed in 2016. A few months ago from today I became a member of Geek Squad because in business the VIP members get treated different. The recovery of my old hard drive was a lil over 900$. It took about 2 in a half months before I heard anything. I remained patient and didn't react impulsive due to the extended time because overall there's things in life that can trump the emotional energy towards a hard drive getting repaired. Thankfully all my photos, music, and video files was recovered 100%, transferred to a 20$ hard drive I had to purchase to get shipped back afterwards which took 20 days. Currently omw to get the hard drive today soon as the store opens.

We sat down and discussed the installation kit and the issues I could expect with functionality on the original car features. He was extremely helpful in explaining everything to me and I felt confident that I had made the correct decision. The installation was successful and Will took all the time I needed to understand the nuances of my new JVC auto stereo. My highest commendation to Will Prous and Geek Squad. You can be proud of his commitment to excellent customer service and quality tech service.

As a longstanding customer of Best Buy as well member of the Geek Squad, I am writing here to express my appreciation to the benefit of Aldo **, Consultation Agent, a Best Buy employee of the Geek Squad, Ft Myers Florida whose exemplary service I received on March 27, 2026. I believe in giving credit where credit is deserved, however before getting started you should know that prior to visiting Geek Squad my wife and I endured immense frustration from the well-known organizations Xfinity (Comcast) and Apple. They were first consulted resultant all of our Comcast emails to each other were going into spam/junk while on our Apple IPhone’s and Apple IPad’s, including from our desktops while on the Comcast App of each device.

I just finished spending an hour with Geek Squad Remote. Bentham (Your session details: Session ID: **) was incredible. I had REALLY SCREWED UP my laptop trying to remove every form of spying AI on it that I could find. As a result, I had stripped out Microsoft Edge and had lost my printer and a whole bunch of drivers. (Sigh) Bentham patiently went through the diagnostics, set an order for re-establishing each function in order, and got my laptop talking to my printer perfectly. And what makes this an even better session is that he taught me how to safely remove the temporary files that slow my laptop function, and double check for and remove piles of cookies. So I learned a lot from this session too.

The Geek Squad Technician, Galo, made a home visit and he provided excellent service and resolved all issues. Extremely qualified and gentlemanly. He was very strategic and researched the problems before he intervened and corrected issues and virus protection. Thank you Galo.

I had been in contact with Bestbuy's Geeksquad for 8 months and they did not fix the appliance in 8 visits because they did not get the right parts 4 of the times and tried to gaslight me into thinking it was not broken when clearly the floors and machine is showing an issue. Original contact was 9/18/25. A supervisor came out 2 times and it wasted 8 hours of my time and they couldn't fix or repair it. The advice I got was if I wanted a replacement I have to have 2 more "official visits". I had to pay $100 per "official" visit. I had to pay for 2 different "official" visits. So I waited 8 months, wasted over 8 hours (not including each painful hour spent per phone call, becase calling geeksquad for them to "elevate a ticket" to later find out they never did because they can never seem to find any tickets), spent $200, was out of a washer and dryer for 8 months, and I now have floor and water damage which I reported to them.

Insignia™ - 1.7 Cu. Ft. Mini Fridge with ENERGY STAR Certification - Black. Purchased in June 2025 and worked fine for 9 months. Tenth month won't maintain temperature when filled with medication and 10 cans of soda. It either freezes everything or temperature rises above 42 degrees, spoiling everything, medication included! Took in under warranty for service, received email stating refrigerator was without problems, but they only tested it empty! It has now been in transit from repair facility for 15 days! I have called customer service, which is a less than helpful call center and they can only read what is in the repair app. Requested call from the store on 4 occasions and still no call. Corporate Best Buy numbers connect you to call center as well. This is the worst company and worst service! DO NOT PURCHASE INSIGNIA BRAND!

Hired Best Buy Geek Squad to install a wall mount for my TV. Appointment was set for 22 May 2026. Received a text to confirm appointment time between 0800 - 1200. They were a no show, no call. I then contacted the customer service. Whom were clueless as to why this occurred. They rescheduled for 27 May, also being sent a text for confirmation. The evening prior, I received a phone call advising that they needed to reschedule again. The excuse given was, one employee called out sick and the other employee was on vacation. Once again they rescheduled for 01 June with a confirmed appointment time of 3:00 pm.

I am very disappointed in the Geek Squad repair service. Because I had a service plan, I was told if they ship out my computer for diagnostics and repairs that there would be no charge. When I went to pick it up at Best Buy I was told that it would cost me $84.95 for “shipping” it back. They would not bring my computer out to me before I paid it.

Poor communication. Lack of preparedness for the project. It has taken 4 weeks since I purchased my new tv and I still have one of my old TV not remounted. Multiple cancellations by GS. Poor internal communication. Best Buy should get another vendor. BTW, Manada is no better.

Issue was my laptop was no longer charging. I figured it was the power cord. Went in to get it checked. Waited :20 minutes to be approached. Then to tell me I need and appointment. Though I was the only one there at the time. Simple stated wanted to test another cord to see if it was the power cord. Told me my appointment would be tomorrow. WTF??? I went over to the laptop area, unplugged anther computer on display and plugged mine in. Yep it was the power cord. Went to the shelf, $90 for a power cord. Went on Amazon and got same for under $20 Best Buy scam alert.... and customer service isn't worth the time either.

I had a Geek installation done on Thursday, May 14th to install a new TV to replace my old one with the same frame that was there. The two men started by asking me if I wanted them for take the TV for recycling for $25.00. I said, "No, the garbage man will take it away." Then they said my screws from my old TV screws were too short and it would cost me another $25.00. I said, "You must be kidding."

It has been months now that I receive a calendar invite from a James ** to discuss the renew of my membership. First I have never used Geek Squad hence never had a subscription. Second. Blocking his email did not work. I am here to tell you it is very unprofessional sending calendar invites to people who has never used your service. Starting immediately if I continue receding these unsolicited invite I will report to FDC and BBB.

Geek Squad and TOSHIBA SERVICE is a SCAM! My TV is only a year old but it blacked out! I went to BEST BUY OWINGS MILLS, they said GEEK SQUAD can't cover it because it is under TOSHIBA waranty. I called Toshiba, and it took 3 weeks for technician to come to our home to fix my tv. Toshiba technician came to repair the tv to our house. He said he can fix it. He opened the tv and tried so hard for more than an hour. Unfortunately, he said he can't do it and will send another technician.

I will never shop at Best Buy again. I brought my laptop in for maintenance; the kid who worked there ended up breaking it. I brought it back six times in eight days. They finally told me they couldn't repair it and I needed to buy a new laptop (how convenient for them). Then, they returned my laptop to me (which they had broken), and THEY WANTED ME TO PAY THEM for breaking my laptop. These people are a bunch of irresponsible children, including the "managers" of the store. RUN FROM THESE PEOPLE AND THIS PLACE.

I had just purchased an Ipad on friday. Had a couple questions and a problem I needed help with, It was obvious to me this employee had something better to do. His attitude was not helpful at all and we started with the first problem and he told me he could not help me. Did he ask if I needed any further assistance with anything else, ABSOLUTELY NOT. If you were not qualified to help me did it ever occur to you maybe you should have asked someone with more knowledge to step in.

Unbelievably bad experience. I brought my computer in on April 6 because it was running slow and not loading certain sites I use. I purchased a Geek Squad membership. They had my laptop for 3 days (after telling me 24-48 hours) but once I had it home for a few days I noticed the same problem--still slow, still not loading certain sites. I tried a couple remote sessions with the Geek Squad but grew impatient, then got too busy, but today finally set aside time to deal with this. After about 15 minutes an agent came on line and then terminated the chat mid-chat without notice or reason. I then called Best Buy to cancel my membership and was told I could not. So, that was $179 for nothing but frustration. I will now have to take my computer somewhere else.

Geek Squad is terrible! I brought in my laptop because it was flickering a lot. They deleted my Google Chrome and password to Chrome and YouTube, as well as most of my taskbar icons. Will never trust them again!!!

They delivered my new Sony TV and I had to call a troubleshooter because they had not hooked it up to Wi-Fi and it would not do updates and then it would come on in the morning and I couldn’t get out of the homepage because they had not set the default to go to HDMI one. My Xfinity remote would not connect it. It had to be done on my Sony remote. What a nightmare. I spent four days with Xfinity thinking it was their problem and finally one of their guys came up with the idea that we needed to set the default and he ran me through it thank God, but the Geek Squad should have set those both immediately knowing that I was 80 and explained it while they did it so disappointed in them

Today I received television installation services and was very pleased and impressed with the result for clean up efforts provided by a Geek squad member. Thanks again for the excellent response to my concerns.

Unfortunately, since Best Buy changed the Total Membership program, the support has completely collapsed.

This has been the worst service experience I’ve ever had. Just one month after the factory warranty expired, the fridge stopped working. I called Best Buy on March 19 and they scheduled a service visit for March 25. On that day, we stayed home waiting for the technician, but suddenly received a message saying the appointment had been canceled.

This service has become extremely disappointing. I ended my 10‑year contract with them last year because the quality had already declined, and unfortunately nothing has improved. The platform simply doesn’t work anymore. You waste time typing questions and waiting while the representative is clearly assisting multiple people at once. After 25 minutes of slow, repetitive responses—each one taking 1–2 minutes—they end up asking for your availability and time zone for a callback. It feels completely disrespectful to paying customers. I am asking a refund for my new contract.

Today I called "chat with an agent". I was on the phone for about half an hour and they had just said they were connecting me with an agent. Then they disconnected me. I called back and waited a long time to get to the bot. After about an hour I got disconnected again. I had asked them to call me if we got disconnected but didn't get any response or a call. Then I called the local store to make an appointment and although they were still open they didn't answer the phone. The message said to leave a message but their mailbox was full. I am a total support member and this is unacceptable.

I was on the phone for over 4 hours with a bunch of incompetent to be able to set up my new Epson printer to function with my new Dell computer. I was disconnected 3 times. I was ignored. The first 4 people didn't know how to perform the service that I needed. One person named Koteshwari put me in hold for 1 hour. Lied to me that they were working to fix my issue. Did absolutely nothing and then disconnected our chat session after an hour and with no warning. Finally after 4 hours I got a lady named Lyka ** that knew what she was doing and got my problem fixed in just a few minutes. She was wonderful, however the other 4 people were rude and incompetent.

I can't believe I pay almost $200 a year for this lousy Geek Squad service. The AI that you now get when you call the phone number is close to useless. When I finally managed to get a human, she hung up on me after she told me how to spell her name, which was, "Unnathi." Maybe you can educate Unnathi on good customer service. When I called back and said I needed help with a Samsung phone, a recording said something about warranty issues had to be dealt with at Samsung. It wasn't a warranty issue! I just needed help with a feature!!

I have been a member of the Best Buy Geek Squad protection plan for over 5 years. When I take a computer in for repair I have had a good experience. Today I tried to resolve a problem using their chat program. The agent I messaged with was from a foreign country and did not have a mastery of the English language, He was good at apologizing but did not answer a single question I asked and told me of nothing to solve my problem. I called Best Buy and their new AI was a total waste of time. I was finally able to reach a person, who told me he had to refer me to another office. This turned out to be another foreigner who had difficulty with the English language. He wanted me to give him my credit card info before he would schedule an appointment for me. I believed him to be in a foreign country and declined.

We had Jesus from Geek Squad come fix our dryer. Soooo professional and sweet as can be. So knowledgeable. We were so happy with the service he provided. We live in **. Thank you for your service Jesus.

Drop off laptop for evaluation at Geek Squad in Glendora Ca. All the Geek Squad places I use do an excellent job. The issue the management is awful. Today received a message to make appointment for pick up and went to website log in and the work order number was there and so I put in info and it came up to call 800 number. Did that then AI could not find my item and referred me back to website I just came from. So I log into my account and my appointment showed as cancelled. Now if you try to call the store another AI nightmare. You can't speak to a person.

In January 2026, we made the mistake of purchasing an Apple computer from Best Buy with the assurance that the Geek Squad would be very helpful in setting things up & if not satisfied we were to get the entire monies refunded. Well, after 3 unsuccessful trips to Geek Squad we reached out to a neighbor (purchased him a gift card) to complete the set up. Made the call for the refund only to find out that it was not refundable. Completely frustrated at that point a letter was sent to the CEO. Big surprise, no acknowledgment of even receiving the letter. Our advise to you is purchase your computer elsewhere.

Follow the chain-of-events and tell me if this is this good service:

Do you mean to tell me that I purchase a warranty for a 43 inch TV and now that it needs repairing I have to 1. Bring it in because it falls 1 inch below the guidelines to have someone come out and 2 I have to pay $129 for them to look at it? Such a scam! I may as well purchase a new TV.

An absolute horror show - and it's not over. Everything was set for a 27 FEB appointment. They never showed. No call, no nothing. Got called by their "Customer Care" - they called once. I've returned that phone call the last TEN days and counting. Nothing but crickets from these people. I wouldn't do this to a dog I didn't like.

As a very longtime Total member I have to say that I don't think I'll be renewing ever again!! They have gotten TOO BIG FOR THEIR BRITCHES!!! Wait times are unbelievable (remote access) only to get someone OVERSEAS that you can barely understand!! On top of that if that agent who you finally got connected with can't help you they then have to put your call through to the next level. (They all say the same thing "I don't have THE TOOLS for that!") I have spent HOURS on end with them & then they can't fix the issue anyways and need to bring it into the store & then they have your item for a TOO LONG AMOUNT of time.. usually no less than ONE WEEK!! They should be able to afford to give out "loaners"...

Such poor service by Agent Rachana this evening - I had a problem with my pc/printer interface. He couldn't-t figure it out and dumped me; saying the router was too fast to support the printer - bogus. I was also assured that the pc would get a "tune-up" - Rachana didn't even address the the tune -up - I don't know if he/she did a tune-up. P.S. I deleted and re-installed the printer - it now works...thank you for nothing Agent Rachana. The Geek Squad has helped me for years - send Agent Rashana to remedial training.

Wow I was shocked by the terrible customer service in my brief encounter at the Coventry Road, Ottawa location last evening! The supervisor barely looked up and actually snapped his fingers to get someone from the back to come forward and assist me. Never acknowledged my existence and he was not helping a customer himself. No smiles and all dismissive. I explained the problem to the next associate and he was also very dismissive saying, "Oh we don't do that type of repair here" like I was crazy for even thinking that the Geek Squad could help me. All over the Best Buy store there were associates with their heads buried in their cell phones. No eye contact....I have a business where we do not have an IT dept and we need support often and spend $$. Least to say this store will not see my business or $$.

I've experienced decent service in the past and I thought I would go to Geek Squad with my problem. I have an Acer Laptop that has suddenly started doing wonky things. Example, in the middle of my use, I no longer have control over the cursor. It starts jumping all over the screen on its own attempting to "click" on different things. I immediately did a force shut down and power off. This has happened 4 times now. I planned to take it to Geek Squad for evaluation and repair BUT after reading all the NEGATIVE reviews, I don't feel I can trust them with a wind up toy much less a laptop computer. Definitely not trusting them with my computer even if they are the only Geeks in Marion County, Florida. I'll drive to another state for repair first if I have to. What has happened to their service and repair?

I purchased an Asus laptop from Best Buy in Nashville, Tn. I signed up for a year of Geek Squad service along with it. 2 mistakes. I had to bring my laptop in for repairs and dropped it off. I signed some paperwork to help expedite the process. When I got the laptop back, virtually all of my files had been erased. It wasn't explained to me that I had basically agreed to this so I have no recourse. I think some straightforward communication would have saved me time, trouble and money but I guess that's asking too much these days.

Stood me up twice. Gave me a trash tv. No one knew the whereabouts of the installers because they didn't even answer the phone. The website and the agents databases are disconnected. There were egregious hold times also.

I will never buy from Best Buy ever again and regret purchasing the protection. After they remotely fixed a printer connectivity issue to change of wifi, the connection was lost following week. After 2 hours with Level 2 tech, I had to go before she fixed it and she told me how to get to Level 2 tech next time. (Because Level 1 can't hack it.) Well, she lied. You have to go through level 1. He (predictably) couldn't do it and put me through to Level 2. Who disappeared for 15 minutes.