Best Buy Geek Squad

Andromeda of Ridgefield Park, NJ February 18, 2009

Our 56 inch Samsung TV stopped working on Dec. 24, 2008. We received an appt for Jan. 3, 2009. The tech came on Saturday, January 24 (the part came in and the TV still does not work). Now they ordered 2 more parts and one part came in (Feb. 11) but the 2nd part is not due until March 21! I called to request a loaner TV, they said they can't do that. I asked for an extension on my warranty since my TV hasnt worked in 56 days (and counting), they said they cannot extend the warranty.

I then asked what CAN they do for me, and she said Nothing, just wait for the part. I paid for an additional 4-year warranty and they are unwilling to help me, all I want is for a TV for my living room to work. I paid over 3,000 for a HDTV that hasn't worked in over 56 days and counting...all I want is for them to provide customer service assistance and a working large screen HD television set.

Jennifer of Austin, TX February 16, 2009

When I bought the HP Pavilion Tablet PC, one of the two big selling points was the swivel top and the Tablet component which allowed the translation of written text on a touch screen with a stylus. After having the computer for a few months and not being able to configure the Touch screen, I went to best buy and asked for help wherein, I was informed that while my computer had the capacity for the touch screen, it lacked the hardware (i.e. not the right SCREEN nor the stylus, nor the software). So in essence, it does not have the capacity at all. This model theoretically has the capacity, it says so on line, but apparently, the actual generation my particular model is, does not.

Best Buy then, offered to sell me an exterior component--a Tablet PC add on that would allow me the use of this option on my computer. I refused, furious at being lied to. Now, the computer is not working, due to a defect that has arisen in the same family of computers mine is from. Again, Best Buy refuses to deal with the issues despite my independent research online proves they are aware of the issue. They are shady. I still am paying by credit for the computer, which now does not work after less than two years. What can I do?

A great deal of wasted time and effort and stress as I use this notebook for my livelihood. I am homeless, and financially strapped, so I need access to online resources to get on my feet. I have nothing now. This computer and my car are the only things in my life worth more than twenty dollars. I am sick to think that I will have to pay for two more years on something the people who sold it to me, knew was defective. My stomach hurts.

Renee of Burbank, CA February 12, 2009

took the tower to best buy to do a back up, and brought home system failure, took tower back. the hard drive was unplug. took home again and vista windows were gone. left at best buy on 2/3/09 and left several messages and no call back. its going 13 days, call Best Corp to file complaint. still no calls and they have mine tower.

Teresa of Eugene, OR February 5, 2009

We purchased a DVD recorder in OCTOBER 2008 and have yet to be able to use it! It has been to the GEEK squad for repair, I believe this is the 5th time! And they apparently have put over 1,000.00 worth of parts in a 200.00 recorder...who does that? We still do not have the recorder and they refuse to replace it. They just want to fix it...which they can't seem to do either!

We purchased the dvd recorder only to send it for repair this is the 5th time and have not been able to use it! We will NEVER do business with Best Buy again and as for their GEEK squad, they couldn't get themselves out of a paper bag if that's the intelligence of someone who cannot FIX a BRAND NEW device. I will also never buy LG again!

Tom of Cleveland, OH January 27, 2009

Service for the Geek Squad is simply terrible--DO NOT buy a service contract from Best Buy. I placed a service call 7 days ago for my 46 television. At that time the lady in customer service stated that I needed and new lamp...so she set up and appt for service (one week from the call (that was as soon as I could get). The service tech show up and says you need a lamp and I dont have one we will have to order it it'll take 7-9 days to get one (even after the rep told me i need one 7 days ago).

Then the service rep explains as soon as you receive the lamp give us a call and schedule an appt for service to replace which may take another 7 days. Three weeks -no super bowl-for a lamp to be replaced in my television. The thing that bothers me most is the 16 year old who sold me the contract said we generally service with 2-3 days....Best Buy we deserve better and I will never purchase from you again.

Amy of Deland, Fl, FL January 8, 2009

Ibought a Gateway laptop in May of 2007. I also purchased the 3year service plan covering anything that happened to the computer.I dropped off my computer on Dec 21st to be repaired. It is now January 8th and my computer is still at the repair center in TN,they told me it would be ready to pick up on January 7th.It could be another week before I receive my computer.

I am a student and It is very hard to be without my laptop.I paid 300.00 for that service plan. I don't understand why it wasn't replaced since the equipment was faulty after a year and 8 months of owning the computer. It should have been replaced.When I do call to check the status of my computer the geek squad employees are very rude.I'm afraid that I might not even receive my computer back at all.

I use my computer to do research for school (college projects).I also must travel to the library everytime I need to gain access to information.It becomes a huge inconvienence and this is why I spent my hard earned money to get the laptop in the first place.

Sheralyn of Forest Hills, NY January 4, 2009

I had to return a Dell Laptop because it was defective back to bestbuy. Geek suad checked it and confirmed it was defective. I ended up exchanging it for a sony vaio and paid more money. Bestbuy charged me a restocking fee of 90 dollars and plus failed to return the 39.99 optamization fee as well. I feel we were taken advantage of and were treated very poorly by these employees. All We want is fairness. Please help !!!

I lost about 140.00 dollars because I was unfairly charged and this is a violation of bestbuys own policy's as listed behind their reciept. I have also suffered extreme embarrassment/ humiliation and feel it was very discriminating.

Laura of Delta, PA December 31, 2008

Purchased 4 yr ext. warranty on a 52 television - its now 3 1/2 years later. Reported problem 2nd week of Dec. Repair subcontractor determined the TV should be replaced (cost to repair exceeds the value). The Geek Squad the Home Theatre Specialist Best Buy employs have been sitting on a replacement authorization number required to initiate the replacement. Each time I call I am told 1-2 business days I will have it. Nothing.

Obviously this isn't a law suit. It is an inconvenience to not have a television after purchasing a 400 warranty plan to avoid such a situation. With the New Year's sales around the corner, I could benefit greatly if I could replace the TV soon.

Marcia of Paterson, NJ December 24, 2008

I purchased a Emachines from Best Buy on 9/4/08. Best Buy load all program to the computer. I tried using mu headphone and mic on the pc and it would not work. I called Best Buy and was put through to the Geek Squad they didnt even try to help me me,they told me to bring it in. I took it in on 12/5/08 and was told the the motherboad need to be replaced. Just to back track when i received the pc the speaker were working. I got a call to pick up the PC on December 16th to pick up my pc. I did and I asked the rep that was dealing with me if all was well, he told me yes.

When I got home I found out the the speaker wasnt working, the headphone phone was but the speakers wasnt. I called Best Buy again and was told to call Emachine. I called Emachine machine and the rep trouble shoot the machine with me on the line and told me that the speaker was not good. He told me to to return it where I purchase the pc. He gave me a return reference number, 1-46JQCX.

I called Best Buy and Bob told me that they dont have any control over that and I should call Best Buy coorperate office. They lady check the return reference number and said why didnt they replace the speaker and should go back to Best Buy in West Paterson. I called Best Buy in West Paterson and was told by Bob they they can not do anything about that and in plain language I should go buy one.

nothing was done in regards to my speakers. I am out of a speaker. When this problem started my machine wasnt 4 montht old.

Glenda of Kars, ON December 24, 2008

Took laptop in to get serviced. Went to the Geek Squad desk and waited... and waited. There were quite a few service staff standing around talking (some personal some work) and no one asked if we needed any help. There were 3 or 4 people in the Geek Squad room behind the desk that we were waiting at .... they all saw us ... and no one came to help us. ... we just kept waiting... I finally asked one of the service people that was walking past me if I could get some help.... he said questioningly ... from the Geek Squad ?? .... I said yes.... I was standing at the Geek Squad Service Desk.... what did he think.... he went into the back and about another 5 minutes a service guy came out and when I told him the problem he said they could help me and I had to send it to HP for service.... when I asked for an address or phone number he said he didn't have it handy.... I asked him to find it.... he was very upset by this... I will not ever shop and Best Buy again.... I cannot believe that all these service personnel standing around and walking past us and no one asked if they could help us and then when I finally got someone to help, they were very unfriendly, unhelpful. They looked at us as if we were disturbing their space.

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