Best Buy - Laptops

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Chris of Coram, NY March 3, 2006

Chris of Coram NY (03/03/06)
Purchased a Laptop computer from Best buy with a PSP that is suppossed to cover repairs for 3 years. This computer has been sent out for repairs 4 times and has had 2 battery replacements and an AC adapter replacement also. Best Buy is stating that I only have 2 qualifying repairs and they require 3 to replace the computer. They are being sneaky and trying to make a loophole to not replace a defective computer. The last time I sent it out was I received it back December 29th with the same exact problem that it had initially.

They stated they replaced the LCD and Mother board. I had to send it out again because it had same problem it was out for repair yet another month and they claim they blew dust out and that would fix it. Now if they replaced and fixed the computer properly why would so must dust be in it the day I received it bac?? this was there way of avoiding it from being third qualifying repair. they expect me to send it out for a fourth time and be without a computer for another month this is highly unacceptable. I expect my replacement computer not excuses on why they won't replace a computer that is obviously a lemon.

Deborah of La Quinta, CA March 1, 2006

Deborah of La Quinta CA (03/01/06)
I left a notebook computer for repair at this Best Buy in Palm Desert. I was told that I had to pay them 250 up front, they would send it to HP, and I would be called and told exactly what needed to be done and if it would exceed the 250. I never received any communication from Best Buy. Three weeks later on 2/20 I began calling the store. I called at 10:05 and 10:15 and 10:20 and each time I heard a message that said the store opened at ten! Finally at 10:30 they answered the phone and transferred me to repair. I waited 20 minutes and no one answered the phone. This happened for days.

Finally, the operator said she would page them. No one answered the phone. On the last day, I called and asked to speak to a manager. Finally, a manager answered, I explained the problem, and this woman said she would contact the manager of the repair department, who was IN THE STORE. She assured me he would call me back THAT DAY. She said "within the next hour, for sure". No one called me back. And, when I tried to call no one answered the phone. SO, I finally found a corporate number and called there. I spoke with a person who told me my computer had been there and repaired for over TEN DAYS. He said he would call the store to be sure. He got back on the line with me and said NO ONE WAS ANSWERING THE PHONE!!!. He said he called LOSS PREVENTION and NO ONE WAS ANSWERING THE PHONE!!.

He told me to go in and get my laptop and he HOPED it really was DONE. then he thanked me for reporting this! That was it, and that is it for me ever buying anything from best buy. I should have known when I bought my daughter a laptop last December, and within two months two keys fell off the keyboard, and they would not honor the warrenty. Said keyboards were not covered and I had to buy a new keyboard!!! NEVER EVER EVER will I walk into a best buy store again. They ought to call it BEST SCREW JOB.

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