Best Buy - Laptops

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Marcos of Boyton Beach, FL March 30, 2009

Marcos of Boyton Beach FL (03/30/09)
Worst experience at Best Buy 03/24/2009 i hade a awful experience tonight at Best Buy. my name's marcos (i am from another country Brazil and still learning English) i went to Best Buy and bought a laptop at 1200 dollars to take to Brazil when i go, but when i got home and opened the box book i saw it was a different color that it should be. After taking it back to the store and taking it out again i opened it up and it was an old beat up laptop with scratches and human hair and other debris in it. They refused to let me return it.

The sales associate belittled me and told me it was impossible that that would have happened, basically accusing me of lying. i called my wife and when she got there the manager was so indifferent to us and the problem refused to help and never offered any kind of apology or any compassion. They treated us if we were criminals, I was in shook I have never had a store treat me like that. We were told to call the corporate customer service who were nicer but still did not help resolve the problem.

I called my credit card company and am disputing the charge but there are no guarantees with that. They told me to contact the attorney general .. the second day i went back to talk with diferent maneger and was the worst i was tryng to explaind and him even listen to me and just ask about de recieve, and told me nothing he can do, i call again the corportate company and she asked me about the number of the box and the number shows boca raton is diferente place i bought the place i boutgh was boyton beach, he told me the box could not have come from that store, they seem to be trying any reason to get out of excepting blame and putting it on me. i asked him how come the shows boca ??? this impossible !!!!

this box is not from this store, i went to boca best buy, and he told me - is not true this box can be anywhere, why the manager try to lie to me ??? i just want investigate, because something is wrong, and they try to cover, and i have to pay for that, now i have im my house a old computer for 1,200 dollares, please help me

Jackie of Montgomery, AL March 13, 2009

Jackie of Montgomery AL (03/13/09)
i bought an acer laptop on 1/31/09. 16 days later the screen went black. i took it to best buy and they sent it off. i was w/o my laptop until 3/7/09 which was very inconvient because i needed it for school. so that same day i'm using the computer and realize the sound is not working. i call them on 03/08/09, a saturday, and was told in a very condescending tone that everything was checked prior to it being gave back to me but i was told to bring it in anyways. i decided to bring it in on monday. well, on sunday i'm on the internet, my phone rings and i walk away from my laptop for no longer than a minute. i was also in the same room. when i went back the screen was messed up again. this time it looked as if it was cracked but the outer screen wasn't cracked. i'm confused and angry. how could the screen crack in one minute time and there was no one else around it. it was sitting on an air mattress as well.

i have been told that it was my fault and that i will have to pay about 380 to fix it, on top of the 535 i paid for this peice of crap computer. when i brought the laptop in this second time, the operations manager told me that i should've been given a new computer the 1st time which i didn't know, and she said there have been numerous complaints about acer. i was also told that i could've gotten a warranty to cover accidents but it would've only lasted 14 days which wouldn't have helped me anyways. also, one of the geek squad members said that the screen can crack as easily as when someone closes it. now if i was told that when i bought it then i probably wouldn' have bought it in the 1st place. how is it right that i am out of 535 because best buy and acer want to sell such a cheap and defective product? its not right, i'm not rich, i need a computer for school and i feel like i have been wronged. from 1/31/09 to 3/13/09 i have had my laptop only for about 18 days total and the screen and sound messed up. now whose really at fault here? acer and best buy.

Ron of Brick, NJ March 11, 2009

Ron of Brick NJ (03/11/09)
On 02-03-09, a salesman at Best Buy in Brick, NJ, sold me a Toshiba laptop computer at a cost of 599. When he escorted me to the cash register, he also had a photo-quality HP 3-in-one printer at 50% off,a Trend anti-virus program, a MicroSoft Office progam, an ink combo pack, a sheaf of photo quality paper, a computer carrying case, a wireless air card, and an installation package, so that when I got home, all I had to do was turn on the power button. The cost suddenly went from 599 to 1,100. The sum total of the explanation regarding the wireless feature was that it would cost 39 per month, and that I could cancel the service without penalty in the first 30 days.

I declined most of the extras at the cash register. I got the feeling that he saw a senior citizen that he could take advantage of. Two weeks later I got a bill from Verizon for 252 for service from 2-3-09 ti 2-6-09. I went back to Best Buy where I was met by people who suddenly became stupid with hunched shoulders and up-raised palms. I was told that I would have to go to a Verizon corporate location to straighten things out. There I learned that for 39 per month plus tax you can get 50 megabytes of usage per month, and that anything in excess is billed at 25 cents per megabyte.

By the way, 50 megabytes is about 8 hours of usage per month, and much less if you are streaming videos. None of this was explained at the point of sale. People at the Verizon store listened to my plight with blank faces, made some entries on their computer, and said to wait for a re-billing at which time all would be corrected. Two week later I received a bill for 168 for addition usage from 2-6-09 to 2-17-09, the date I cancelled the service. Back to the Verizon store for more arguments, where I had to start from square one. Finally, in exasperation I agreed to a final closing charge of 56 just to close it all out. All this because of OUTRIGHT FRAUD ON THE PART OF BEST BUY AT THE POINT OF SALE.

Pamela of L.i.c, NY March 8, 2009

Pamela of L.i.c NY (03/08/09)
I brought a new 500 laptop and within a couple of days it stopped working.The screen was black and would not turn on. The next day, I returned that labtop and I recieveed another one from Best Buy's Geek Squad but, the box was opened. I asked the employee why it was open and his response was that he cleared everything, viruses and all. Less than two weeks ago the exchange labtop had several of viruses...

I called the Geek Squard number and the person told me that he could fix it for 300. I also called the store's number and customer service but, they were no help. This is my last resort and I am asking you for your help Thank you,

Alan of Blue Springs, MO February 26, 2009

Alan of Blue Springs MO (02/26/09)
 In August 2008 I purchased a laptop computer from Best Buy. I am very satisfied with the laptop, the service and the price from Best Buy. BUT I purchased this laptop using Best Buys Six-Months-Same-as-Cash system. The way the system works is you open a Best Buy credit account and IF you make a 10.00 payment each month, then you can pay the remainder in full on the last payment with NO interest charged. I made every one of those payments and I made the total final payment in full.

In October I traveled to South Carolina and while I was in South Carolina, my Best Buy came to my house in Blue Springs, Missouri. When I got back home at the end of October, I discovered that my October payment was past due. I immediately paid the 10.00 payment. My final payment of 790.00 was due February 25th, 2009 and I mailed a check for the final amount to BEST or WORST Buy on February 11th, 2009. February 26th, 2009 I received a notice from BEST or WORST BUY stating that my account is past due in the amount of 121.72. This is interest from that one late? payment for October 2008 YOU DECIDE-- BEST BUY or WORST BUY?

ANGER! MUCH ANGER!

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