Best Buy Pricing Policies

cindy of dallas, TX November 20, 2009

this is the second time this type of bait and switch business in this same store. with in two years, they put an ad out to all mail boxes in dallas county and only have one camcorder out of the box with no paperwork available. "they said the is a cancelled item". i dont like this type of business practice.

two years ago my great grandmother went to this same store to purchased yet another ad item a washer and dryer, they said the item was not in the store. she would have to pay for a delivery charge, we told the manager then no have it delevered to the store and we would pick them up, they stated they did not have room in the store to do that and tried to get us to buy a higher priced item. two times in two years. i quess this is the was best buy does do business

Denise of Malverne, NY November 17, 2009

I brought in an add from P.C. richad advertising a 19" Toshiba Flat screen tv for 199.00. The young man in the TV section said they had the model but that he couldn't match the price. I asked to see the manager. They made me wait over 30 minutes before a women walked over saying that she was the manager of the store. She looked at the add and said that Best Buy doesn't match special pricing. I showed her the red sign that was on all her shelves saying "We'll beat their Lowest Price". I read all the conditions and none of them applied. I told her that I thought it was false advertising to lure people in with that promise and not make good on it. Liz R who said she was the manager but whose tag read customer service supervisor treated me very rudely and spoke loudly over me everytime I tried to explain my position. She kept saying thatit was store policy and there was nothing I could do about it. I left the store with here name and the name of her direct supervisor Peter. I then drove to a more distant Best Buy and showed the man in the tv dept the ad. He took a box from the shelf and made the price correction.

Cory of Farmingdale, NY November 16, 2009

False Advertising in store policies regarding price matching competitor prices. Complaint is against Best Buy in Commack, NY. On 11/7/09, I purchased a MacBook from Best Buy in Levittown, NY for 949.99 (Reg Price 999.99, but I received a 50 Education Discount). On 11/14/09, I came across an ad at Micro Center (a major competitor), that was selling the same Mac Book for 799.99 after rebates. I called up the Best Buy Levittown store and told them that I do not live near their store so can I go to the Commack Best Buy Store for a price match. They said it is corporate policy to honor a price match at any store regardless of where you purchased the item.

When I went to the Commack store, I presented them with the ad (for 799.99) and my receipt. After refusing to price match it, Jimmy, who claimed to be the store manager, said we do not price match rebates. I look down at a sign stating the stores PRICE MATCHING POLICIES and it DID NOT state anything along the lines of "excludes rebates". I brought this to Jimmy's attention, and he got annoyed and said "I can not help you, call the 1800 number" and walked away.

I called the Best Buy 1800 line and spoke to a rep (who was very nice) and explained the whole situation. He called the store and they told him that they have pamphlets that state this. Note* These pamphlets, that the store was talking about to the rep, were not readily available to me (I didn't see them on the counter nor did Jimmy verbally tell me these existed). All I know is the sign next to customer service DID NOT state "excludes rebates". The 1800 rep said the store will not honor the price match. I called up Levittown and they won't honor the price match either. The 1800 rep apoligized and said he could not help me with my situation.

WILLIAM of BROOKLYN, NY November 15, 2009

Such callousness on their behalf. The phone system there is ridiculous. The supply of their store products updating and systems not holding orders made it such a long and tideous order. The rep was great, Marcela female trying so hard. The set up in the store and the General Manager not being available is ridiculous. Finally the idea of a 17 reduction on the order with about 6 hours of phone ordering back and forth has put me in a very bad position. Three years not seeing a son for whatever reason, then to have the last day of the 4 you get to spend with him on the phone with best buy in Melbourne Florida is ridiculous. This complicated and took from my family. Such a big store advertising and money spent and made no progress plus no customer satisfaction is obsurd. I doubt I will ever deal with this Best Buy location again. Since 130pm to 730pm making an order on a Saturday. Every problem that could come up came up. Every disappointment a kid could have was met today.

Perry of Washington, DC September 12, 2009

My wife and I sought to purchase a Dell Inspiron laptop, model 1545 from Best Buy for 499.99 on 9/11/09. We asked Andrew, a floor sales associate, about price match and return policy (as we had just returned a non-working Compaq Presario CQ60-420US to Staples, which without hassle refunded our money). We were told the price match policy would apply to our purchase if we found the same model sold by a competitor. We did--the Dell website--for 449.

At the register, a female sales associate denied us the price match; we had to search the store to find Andrew to confirm that what he had been quoted was quoted to us. A female supervisor also denied us; however, Sam, also a supervisor told us that if we found the same model, then they would give us a price match--if the model number, including The SUFFIX was identical.

What? On the Dell website, their model numbers do not include suffixes! Sam proceeded to explain that their model numbers were often exclusive to Best Buy. Therefore, no other competitor would EVER sell that product! Best Buy, with no shame, perpetrates a fraud by advertising a price match guarantee that is impossible to execute.

This is un-American and a bastardization of the principles of capitalism. Don't buy from Best Buy! We walked out of that store with no laptop! We need a laptop for our business. Best Buy missed our 500 over a funky 50!

Jason of wahiawa, HI August 14, 2009

i bought 3 tv's on bestbuy.com on 08/12/2009 at 1:00am samsung 52" at the advertised price for 9.99 since then they changed the price as soon as there web team got into work. and anounced they will not honor the price that it was posted. i also read on the web that people actually got there tv's at that price, but when word started getting out. i have the receit from bestbuy.com

Eva of Greenwood, IN August 12, 2009

I purchase 3 52" tv's advertised on best buy's website as 9.99. they accepted my credit card, gave me a delivery date and gave me a confirmation. My creit card had been hit for over 100.00 (the tv's and shipping) a couple of hours later I received an email stating that my order was cancelled "at my request" when I called them and told them that I did not cancel my order the rep said they did because the sale would not be honored and my money would be refunded. When I threatened to call the news media they said "we have already covered ourselves and you would be the one looking stupid"

John of Fairfield, CA July 22, 2009

I was looking to purchase a flat screen tv. I saw one priced and tagged for 798. There was no other Insignia 50 " model on the floor. to make a long story short they would not give ne the tv for that price and would only take 100 of the correct price. The general manager made that decision and would not even speak to me. I always thought mistakes were always in the customers favor.

Emily of Springfield, MO July 15, 2009

I went to Best Buy last Saturday to buy a laptop. I picked out the one I wanted after extensive research and tried to buy it. After being handled by a computer salesperson who tried to get us to buy unecessary extras (back-up disks for 70 when you can make them yourself, etc.) We were taken to Customer Service - our laptop was taken from us to be "checked."

I asked the CS girl for an application for financing, which she made us get out of the line to fill out (took about 2 minutes, and the line was massive). Now, I have extremely good credit and have never had a problem getting financing or a credit card of any type. However, when they processed my application, they told me it was denied at that they "were not allowed to tell me why." The CS girl said I would get a letter in 30 TO 60 DAYS explaining the reason. I couldn't get my laptop and had to walk out of the store like some credit delinquent.

I went home and tried to apply online where it told me that I had another account past due. After calling a bunch of different places trying to figure out what account they were talking about, I found that one of my credit cards takes 3 business days to apply a payment so it was listed as past due, although paid on time.

When that payment finally registered, I re-applied online because the CS girl at Best Buy told me if I fixed the problem could try again. The Web site wouldn't even let me reapply, telling me I'd already been rejected. There was no way to refile. I called the number listed to ask if there was a way I could try again with a "clean slate" so that they could reaccess my credit report and after talking to 4 different people, I had a man curtly tell me I just needed to reapply in a store and it would be processed as a new app. As you can guess, this didn't work either. The girl at the store's only advice was to call the card company, who told me to go to the store. They're just passing the buck around.

Anyway, I'd also read negative things about their cards so I decided to use my other card. After waiting about 15 minutes for the computer salesman to come back and give us the service agreement, a completely different CS girl came to check us out. This time, our computer had also been taken away, and not yet brought back. The CS girl looked around and grabbed the first computer box she saw and started to check us out. I looked at the label on the box to see if it was the computer we brought over originally. It looked the same and had the same model number - Hp dV4.

The computer I wanted was white, but when I got home and opened it, it was black. I was confused since the sales person told me the computer only comes in white, but decided I like the black one better and I DID NOT want to go back to Best Buy again. However, no matter what I did I couldn't get sound to come out of the speakers.

Then my husband started poking around on it and asked me "Are you supposed to only have a 160MB hard drive?" I was furious! The computer I wanted had a 320MB hard drive. In addition, this computer had one processor, and I was supposed to have a duo processor. The CS girl clearly picked up the wrong box when she checked us out. I checked online and they do have a computer in the store identical to the one I wanted but in a different color and the different hard drive.

What's werid is they cost exactly the same price, so I had no way to know they'd given me the wrong when I paid. So, I have to go back to Best Buy for the FOURTH time tonight to try and get the computer I wanted in the first place. If they don't fix the mistake that THEY'RE EMPLOYEE made, they're going to hear from a lawyer pretty fast.

Tonya of Beaver, Pa., PA July 14, 2009

Major purchases made between 11/08 - 4/09. As I , me, (my) health issues escalated Best Buy's first female representative decidedly chose to take advantage of vulnerable customer's blatant and thoughtless display of a check for 22,000. when customer had applied for a credit payment plan at the store and was rejected by bad "credit status". Poor business practice to use this adjective to describe this young lady's decision on behalf of remaining in her employment with Best Buy is an outright disgrace to what originally was a good company.

Many employees interacted with me and sadly saying, I believe at least one young man even lost his job because of BBuys " blood thirsty policies" oops! Politics. An older senior worker I believe was also terminated during this period of time. Directly correlated with my need for services. This matter is most serious for Best Buy, so I would kindly suggest you scrutenize any strategy in regard to resolving this matter quickly, quietly and with the upmost integrity at your disposal.

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