Best Buy Pricing Policies

Robert of Rio Rancho, NM June 5, 2009

We have a problem with Best Buys payment plane.We bought a stove and they send us a statement to pay before we even got the stove delieverd and charges us late payments. They demand that if we have a payment do on 6/8/09 we post it 5 days earler so they can process it. Why? I don't understand any other co. I have ever had dealing with we posted our payment on the day it was due. They never explained to us the way they do it.

They also have no grace periot if you are late. We call customer service. We get no service with them the customer is never right all they want is there money. My husband asked the cumstomer service person to conect him to Best Buy or give him a direct # for them. Her response was if she does that she will be fired. What is Best Buy scared of. We pay way more then we have to every month to pay our bill. Do we get appreciation for that no. Just the same old double take. Now they are after us for 9.60 in late charges. We will not pay it. What is there that we can do. People need to know about how this comany treats their customers.

lina of brooklyn, NY May 29, 2009

I purchased a HP laptop early may from best buy. The price I bought it for at best buy was 899. Two days later, the laptop went on sale on the HP website for approximately 749. I heard about the price match policy and thought I could get some money back. I called best buy and they told me I had to go to a store location.

After wards, I went to the store and customer service told me they don't price match to manufacturers and it had to be a storefront. I don't believe the policy works in favor of customers. It is a scam to prevent people from getting any price match. I could have bought the laptop at a much cheaper price. But the item could not be returned because they would charge me a 10% restocking fee for the laptop. I was very frustrated with this situation and a 100 difference is very big to me.

Ricky of Beebe, AR May 20, 2009

I purchased a new Toshiba Laptop, Microsoft Software, a laptop cooler and Verizon Wireless Activation.I asked for the best price because of all I was purchasing and specifically asked if they were going to be on sale anytime in the next week in which they said absolutely not, the price was the best anyone could ever get!!

Well, I get home and the computer screen has a big red X showing up and would do nothing else. I live 40 minutes from there. So I had to drive back to exchange it. Then I noticed the next day they had the software I purchased for 40.00 less! Another trip back to get the price match. Then the next week they put the laptop cooler on sale. Another trip back.

Then when I thought I was going to have wireless service because they said their map showed me being in their coverage...NO COVERAGE! Had to take that back and was told I would have to pay a disconnect fee! They will NOT answer their phone for some reason! I even got one guys cell phone for that reason and he would never answer it!

It cost me alot of time, gas money and stress to purchase from them! I will never step foot in that store again!!

Rod of Port Byron, IL April 15, 2009

Rod of Port Byron IL (04/15/09)
price matched a 32 inch Samsung TV with a add from AMerican - American (Best Buy said didn't have it in stock so would not honor price difference of 100

economic loss of 100

Cherilyn of Irving, TX February 22, 2009

Cherilyn of Irving TX (02/22/09)
Best Buy had an ad for the week of 2-14 to 2-21 that had a HP laptop for 399 with a 10-key touch off to the side. When I got there at opening on the 15th, the laptop they had was not the one in the ad. The sales guy then tries to sell me the one in the ad for 599. No one could tell me what was going on and they absolutely refused to honor that price. They blamed HP for sending them the wrong picture, but maintained they had did nothing wrong because the sku and model numbers matched the laptop in the store.

I accused them of bait and switch and finally called consumer relations. Consumer relations said that it was indeed a mistake, but that the store manager was to to blame as well. They said that he should have known what was in the ad at his store, and agreed to give me a gift card for 150 for the trouble. I found Best Buy to be pure racist because they would not give my husband any assistance over the phone and he consumer relations supervisor told me that had he been a woman that would have made the difference. They could also tell he was black, but when I called in immediately after him, I get the gift card even though I'm black too, but sound white (when I need to!) I will never shop with these racist pigs ever again!

About four years ago, I had the same problem with Circuit City, and told them that they would not be in business much longer with their hellish ways; I rest my case! They are turning off the lights for good, as I type.

Janet of Mesa, AZ February 3, 2009

Janet of Mesa AZ (02/03/09)
It was just before Christmas and I jumped online to see how much a wide screen plasma would set me back. I went to Bestbuy.com and got a sudden pop up announcing that I had been selected at random to receive a 5000 shopping spree, all I had to do was join blockbusteronline.com and I was the winner. I clicked on the link and arrived at blockbusteronline.com, gave my credit info to pay for the free trial and waited for the promised shopping spree email that was to be sent after I joined.

None arrived and since then both bestbuy and blockbuster deny knowledge of this and yet magically the site did actually link me to blockbusteronline and I was actually joined to their service. If I am to believe their story, some third party unknown crashed their site to generate business for blockbuster without having anything in it for themselves personally. I doubt this. I think that bestbuy and blockbuster simply did not expect that anyone would take screen shots of the offer but I have them. I also have proof that blockbuster did charge my card and I've received nothing for it. Whatever happened to truth in advertising? How many dollars have they derived in revenues from this fraudulent offer?

I was charged 22 dollars and got nothing.

Lester of Corona, CA January 27, 2009

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