Best Buy Pricing Policies

Lester of Corona CA (01/27/09)
Wont honor their financing plan. Charging me interest. Call every month same lies.

Costing me money

Geoff of Rio Rancho, NM January 7, 2009

Geoff of Rio Rancho NM (01/07/09)
we applied for the credit card online where it said no membership fees and it still states that on the website when we checked today. nowhere in the small print does it say an annual fee. well we were charged 79 for an annual fee anyway and they said that since they sent us a disclaimer afterwards the charge was valid. they waived it after talking to several supervisors but said we would be charged the fee again in november unless we closed the account before then.

this will be affecting our credit reports because closing an account so soon has a negative effect.

Angie of Redwood City, CA December 2, 2008

Angie of Redwood City CA (12/02/08)
I shopped online and found an item on sale and in store. I went to store and found that I had to buy online then pick up in store for savings (50%). The supervisor would not give me the sale price after the website said pickup in store.

I bought online and picked up at a different store. I will NEVER return the BEST BUY, San Carlos, CA

Vicki of Lees Summit, MO August 20, 2008

Vicki of Lees Summit MO (08/20/08)
On 814-08 I bought a computer for 814.26. I used my debit card. While checking out the cashier was having trouble with the card processor. I swiped the card,but it wouldn't go through fast enough and it kicked out the entry. The cashier asked me to swipe the card again,he said he cancelled everything out and we had to start all over. I swiped it again,he asked the next register if they were too having problems.She said yes. He then said I am cancelling this whole thing. I am going to process this manually. He took an imprint of my card. Everything went through and I left.

On Friday,I looked at my account online.Best Buy had charged me 3 times! I immediatly called the store. It took me an hour to get anyone on the phone!! I finally talked to the manager. She said she would check the register. He would not balande, he shl be 1600.00 over. She called back and told meHe didn't charge you 3x The drawer was balanced. I was so shocked. I told her I was looking at my account and they charge me. She said it was immpossible.They balanced and I was wrong. I asked her if she wanted to see my staement. Her answer was Well,if you can come up with someting, yeah I argued with her for several minutes. She all but called me a liar.

I took off work and went straight to my bank.They verified the charges by their merchant #. They gave me verification on their letterhead with the branch managers card. When I showed up at the store I was met by the rudest person, the store manger Amanda. She kept saying we do not have your money, I don't know what you want me to do. Finally I asked her who her boss was, she would not give me a name, but finally a gentleman showed up. After explaing the situation. He said We could call corporate She didn't want to, instead she called my bank and argued with them that they did not charge me 3x.The bank assured them that they did.

We were standing by the registers,so everyone could hear what was going on. She then called the number on the back of my card, she talked to someone in custmer service. She proceeded to read it out loud with the 3 digit code on the back! I felt very uncomfortable with that. I thoght we should go to an office and work it out. But we just stood out in the store. The person at the crd center gave her the 3 authorization codes. They were run 1 minute apart. She got mad and continued to treat me rudely and saidI don't know what to do We really don't have anything to charge it back to. If you wait 3-4 days maybe it will correct itself!

Finally the card statment wanted to see the report that she said came from the register. She went into her office to fax it. After 15 minutes I knoced on the door. She din't answer, a girl at one of the registers told me had left! I blew up! Then a securityguy from the door came over and started yelling at me. I just said forget it. I will call the bank myself And I left.

I called the bank center and they had to put a hold on my account. I was told by the lady at the center the employee at Best Buy had been rude and insisted we were all wrong! She defended the fact that they balanced. I finally got the mess cleaned up by my bank and the card center.

I have tried for 3 days to get in touch with a regional manger. I was told at the Lees Summit store, they did not know who the regional manager was. I finally called a differnt store in Missouri. They gave me all the info I needed. I am in the process of contacting that manger. I think a shoplifter is probably given more privacy than I had. I am very disappointed in the store.

Jasmine of Los Angeles, CA August 12, 2008

Jasmine of Los Angeles CA (08/12/08)
I am very disappointed and appalled at the customer service I have received at Best Buy in El Segundo. On Friday August 8th I purchased a Compaq Presario T-2390 laptop. The price that was displayed was 699.99. I decided to buy it. The representative that helped me name was Baldwin. When I told him I wanted to buy it he stated that I needed a recovery disk program 49.99 as well as an anti-virus 120.00 placed on my new laptop. I told him that all I wanted was the laptop at no additional charge. He went to the back to check and informed me that there were only 2 laptops available which had the recovery disk program with it as well as the anti-virus program for the additional price. So to purchase the laptop, I would have to pay the extra fees.

I asked him for a rain check because I only wanted the laptop at its original price. So, He informed me that he would sell me the laptop with the programs at original price 699.99. He also stated that since they were out, he would sell me the laptop with the anti-virus at 730.00. Since there werent any at original price available. I agreed. My total came to 781.55.

After I purchased the laptop, I checked the receipt, only to find out the anti-virus came with the laptop in a package! I feel as though this best buy employee played on me not being knowledgeable about laptops to get more money. This employee mislead me. If I wouldnt have said no, to the anti-virus program being installed earlier, I wouldve paid out an additional 120 while it came with the laptop package.

I called to get a refund that same day and they specifically told me there are no refunds on packages after it is purchased. I felt powerless and confused. Which results to this letter. I ended up paying more money for a laptop and extra services I did not want or need! This is very misleading. As a resolution I would like my money back for the additional money I paid for the HP T-2390. which totals to: 50.57.

I was mislead into thinking I was purchasing something I needed for my computer. Reality was my computer and the price I was paying for came with everything I needed. As a result I ended paying more because the customer service representative mislead me, then told me I could not get a refund. I was lied to and mislead.

Joe of Irvine, CA August 4, 2008

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