Best Buy Pricing Policies

Jim of Greenwood IN (11/18/07)
My husband bought a computer and digital camera in June. He got 90 days same as cash and he paid it all off before the 90 days but received a bill 2 days ago for late payement on the 2nd month. Apparently when you sign the paperwork, on the bottom in very fine print you are buying insurance in case something happens that you can not pay your bill. First of all, how can the 2nd payment be late when it's 90 days same as cash and second, the insurance should have been pointed out by associate that wrote it up. We ended up paying the 47 after many conversations on phone, even with their manager. Very aggrivated that he spoke to foreign people with his complaint that could not speak english well at all.

My husband is legally disabled and has many health issues. The process of this aggrivation did not help as it took me 2 days to calm him down.

Beth of Flint, MI August 17, 2007

Beth of Flint MI (08/17/07)

All customers who were buying an xbox 360 were forced to purchase a product replacement plan for 49.99, and each customer was told if they didn’t buy this, Best buy would refuse to sell them the 360.

Chet of Livingston, NJ May 28, 2007

Chet of Livingston, NJ (05/28/07)
When the salesman was selling the notebook computer we agree on features, spec and model number and price 1100.  However, when we were checking out, I noticed on the box that was NOT the computer we had agreed to. When I told him it was NOT the right computer, he asked another salesman and said that would be 1500!

We did not buy anything and complained to a so-called manager who did not act surprised.  I this this was just another Best Buy Bait & Switch

¸

Kc of Mississauga, OTHER May 6, 2007

Kc of Mississauga OTHER (05/06/07)

We went to Best Buy with the intention to buy a DVD and decent speakers for home. We were there for 1 1/2 hrs, and went through 6 salespeople before we gave up on purchasing the equipment, and decided to leave at our kids' breaking point. They all kept passing us around; the interactive set ups for customers to test drive equipment was very poorly done, to a point were the salespeople would spend half the time trying to figure it all out.

Most sound related electronics had a radio feed, which does not provide the optimum sound quality. Whatever set ups they had that worked were the ones that were worth a least 1,000.

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