Best Buy Returns

Emmanuel of Chicago, IL October 15, 2007

Emmanuel of Chicago, IL (10/15/07)
I purchased a Zune Mp3 player at a Best Buy. When I got home I noticed that the seal on the box was broken. I wondered if they sold me a used/returned Zune.

I started looking through the Mp3 player files and found an explicit pornographic video on it. I was extremely offended at the fact they sold me a used Mp3 player, passed it off as a NEW product and charged me the original price.  And they didn't even take the time to look at the content of that Mp3 player before reselling it.

Martha of Winsted, CT October 12, 2007

Martha of Winsted CT (10/12/07)
My husband purchased a PC video game for 19.99 for which he paid cash. He got the game home only to find it had two discs labeled #2 and no disc labeled #1. We returned to the store (an hours drive away) to return the game for a refund or exchange. The clerk offered us an exchange, we went over and looked, no more of copies of this game were available and there was nothing else my husband wanted. We returned to the register where we were informed that we could get another game for the same price and that was the only option. This was said by a gum chewing, insolent clerk who continued keying on her computer and didn't even look at us once.

My husband explained that he did not want another game, he wanted his money back. Ms. Attitude explained that it was not their fault the game was defective, it was the manufacturer's fault and therefore there were no other options. My husband became agitated and demanded the manager. Ms. Attitude said you don't have to yell at me (he wasn't yelling) and sauntered off to get the manager. The manager, Eric then came over and asked what was the problem. My husband explained and the manager then proceeded to tell him that he could get another game or a credit and that he didn't appreciate my husband yelling at the clerk and making her feel threatened. I pointed out that no one had yelled, my husband had raised his voice but only because Ms. Attitude couldn't seem to be bothered to tear herself away from the computer to help him.

Eric once again repeated that we could have a credit or another game. My husband once again repeated he wanted his money back. Eric became very snotty and sarcastic and finally after another 10 minutes slammed our money and receipt on the counter and said have a nice evening and huffed away. The worst experience I have EVER had and I will NEVER go back. We have purchased many items there from TV's to laptops and I will never ever go to any of their stores again. All this over a 20.00 game!

Robert of Yuma, AZ September 26, 2007

Robert of Yuma AZ (09/26/07)
Over a year aog I bought an XBox 360 from our Local Best Buy I should mention it is the only Best Buy within 100 miles. I also bought the product replacement plan. So of course in true Xbox fashion it broke.  I took it to the store informed them that it was broke they took it back and confirmed it and replaced it. I will tell you I was very happy and told everyone how great this store was. Well low and behold 4 months later we once again recieved the red rings of death. I took it back.

Spoke to the young lady at the return desk she informed me that I would have to send it out and that was there policy. I informed her of the above story. She left in a huff and got her manager he came up and informed me that they have had a change in policy and they no longer do in store replacements and I would need to contact the product replacemnet people. It will take them 4 to 6 weeks to fix it.

John of Stoughton, MA August 17, 2007

John of Stoughton MA (08/17/07)

Purchased a product replacement plan and was told just bring back the product and I would be given a new one. Turns out you have to send the product back for either repair, replacement or a voucher for a new item. After 4 tries to get a return shipping label they finally said they would just mail me a voucher or a gift card to take to the store.

After not receiving it for a couple of weeks I called back and was told that they had a problem making the gift card. I spoke to a supervisor and he said he would send it right away which he did. I received a store credit card and went to use it and I was told it was not activated and spent an hour speaking with management who cannot make any decisions and now I have to wait 7-10 days for them to activate it. I won’t shop there again.

Tiffany of Canyon Country, CA March 26, 2007

Tiffany of Canyon Country CA (03/26/07)

I received a Nikon digital camera and not more than a month after Christmas the camera stopped working. I tried to exchange the camera on because the lens would not retract. No other damage was visible other than the lens protruding from the camera. Like I said this was a present so I had to wait for my cousin to send me the receipt. When I went to Best Buy they would not exchange the camera because they conveniently discontinued that particular camera as of Jan 21st 2007. And they have a 14 day return policy which due to the holiday was extended until Jan. 8, 2007.
Best Buy advised me it was Nikon (the manufacture) and instead they sent it to an authorized repair center, not Nikon. On March 8th this repair center deemed the camera irreparable due to corrosion to the main board. In the summary from the repair center is states there was damage from corrosion. When I went to the store today the 26th I noticed my camera's shutter had been damaged from the repair center. I asked Best Buy what they were going to do any they simply ignored the fact that they further damage my camera.
Camera was sent to the repair center to asses the damage which was deemed unrepeatable because of unexplainable corrosion. When the camera was returned the repair center had broke the camera's shutter.

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