Best Buy Returns

Jason of Delanco, NJ March 25, 2009

Jason of Delanco NJ (03/25/09)
I ordered a Tom-Tom online. We have been at a new address for 4 months now. Best Buy's own policy states that a billing address must match the shipping address and it did. When my item was shipped it picked up our prior address. Likely the new owners have stolen the Tom-Tom and not forwarded it back to UPS or Best Buy.

I called Best Buy, was transferred of course 4-5 times. After hours I was told a recovery through UPS would be done and if not found a new TOm-Tom would be sent to my new address. After 2 weeks I heard and saw no results. i called again and found no transfer was done and was then told after 2 hours on phone a new one would be shipped imediately. two days later I persoanlly checked the status online to see they again shipped it wrong (this after hours of them verifying my address and info. two days before and no old addresses were on my account). So after 5 hours in calls and 3-4 weeks I was offered a refund which could now take up to 8-10 days?

Hours lost on phone, loss of a discounted sale item now not offered to me, they held and still have my money for over 3-4 weeks.

Greg of High Point, NC March 24, 2009

Greg of High Point NC (03/24/09)
I received an Insignia Blu-Ray player from my daughter for Christmas (2008). On February 17, 2009 I returned this item to Best Buy because the player quit working. I was informed that Best Buy would have the player repaired by March 4, 2009. On March 5, 2009 I was told by Best Buy the the player would not be ready until June 15, 2009. This is 4 months. I spoke with the Geek Squad worker and was informed that they would replace the unit after thirty days so I left the store.

On March 23, 2009 I was informed that there was nothing the store could do because they have nothing to do with the repair facility. I was informed that it would have been smart if I had purchased Best Buys extended warranty. So Bet Buy has had my Blu-Ray player for more than a month and the only sure thing is that I should get my player back by the middle of June and that there is nothing I can do about it. I've talked to the salesman, Geek Squad representative, and store manager. It is clear that they are trained to say and do nothing when it comes following their stores repair/return policies.

Jenifer of Bismarck, ND March 22, 2009

Jenifer of Bismarck ND (03/22/09)
I purchase a new White Westinghouse 24 monitor on Feb 28th 2009. By 3/19/09 I noticed a small white spot which my husband informed me was a broken pixel. I Called the store on 3/20/09 and the manager I spoke with on the phone told me that we could return this item for a refund. I took the monitor in today (3/22/09) and the manager Cody told me there was only a 14 day return policy on monitors.

Here is how the reciept return policy reads. 30-day return period We accept returnsor exchanges 30 days from the original purchase. Please review the exceptions below. 14-day return period We accept returns or exchanges 14 days from the original purchase on computers, monitor, notebook, computers, projector, camcorder, digital cameras, radar detectors and video games purchased as used. This item was not purchased as used. I looked at the policy printed on the board in the store and the purchased as used part conveniently isn't on there. So therefore I fall into the 30 day policy and should have been given the option for return or exchange right?

Furthermore, why does the policy on the back of your reciept and the in-store board differ? Is that legal? This is not how the store handled it. I was told it was to be sent out for repair and I told them absolutely not since I just purchased this item less than a month ago. I told them I was told to bring it in for a refund and Cody asked who I had spoken to. I told him I did not ask for a name because it didn't seem to be an issue when I was on the phone. He proceeded to get very snotty with me and I basically told him that I will not shop in his store ever again. So I walked out of the store with my broken monitor and -230 that I spent for said broken monitor

Loss of 226.83 and mental strain dealing with extreme liars and rudeness.

Isis of Kirkland, WA March 14, 2009

Isis of Kirkland WA (03/14/09)
Last year I went into Best Buy to buy a labtop. I love HP computers, so I bought the best HP computer that was out, cost about 1500 after tax, I also purchesed the extended warrenty and some supplies. The sales people are great, always with a smiley face with makes it enjoyable to buy anything. When I got home I set up my labtop my self and started using it. It was dual core and 1.8 processor, 3g, 250hd. Like I said at the time it was the best they had to offer on the HP line. I was not pleased at all with my product after using it for 3 days, it was a little slow at responding and decided to return it to purchase a desktop.

When I went to return it they charged me, (I don't recal if it was 10% or 15%) as a opened package fee. As much as I argued since I hadn't even had it for a week they told me that they could do nothing, that this was explained to me when I bought it, which it wasn't. Nobody said oh and by the way, if your unsatisfied with this product in any way we're ganna charge you to give it back to us. I was very dissapointed with this because I have always liked best buy. I would get charged the return fee even if I took store credit which to me seems horrible.

And ontop of that, I made the foolish mistake of paying them with a check which took almost 7 weeks for them to return to me, in check form through the mail. HP said they had nothing to do with the Best Buy policy which is true, and I didn't blame them for my inability to be satisfied with their product, I knew the desk top would offer me a better processor speed which is all I wanted.

Louise of Cordova, TN February 28, 2009

Louise of Cordova TN (02/28/09)
I bought a laptop computer with 3 yr. Service agreement, totalling 1,000. We were told we had 14 day 100% refund gaurantee, if we needed to return it. I specifically asked if there would be any additonal charges if returned and he said, not if it's within the 14 days. It was total deception! Once home and tried out , we had decided it wasn't really what we were looking for.

No one ever mentioned a restocking fee or anything of the sort. If I knew it was going to cost me 100 to restock, or if someone would have told me, I would not have bought it! I felt robbed and deceived. I cannot believe that just by opening a box they can chanrge me a hundred dollars. I guess it pays to be a liar instead. I should have just said it didn't work right, or maybe I should have dropped it so I could get was was mine in the first place! Theives, as s far as I'm concerned...no more shopping there for me or my friends and family!

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