Best Buy Extended Warranties

Best Buy • Extended Warranties • Geek Squad • Gift Card • Price-Matching • Pricing Policies • Rebates • Returns • Reward Zone --- • Appliances • Computers • Cell Phones • Laptops • TV & Video • Inside Best Buy --- News • Lawsuit Alleges Best Buy's "Price-Matching" Ignored, Violated • Connecticut Sues Best Buy • Best Buy Sued Over "Shower Cam" • Ohio Sues Best Buy

Derrick of Norfolk, VA April 11, 2007

I purchased VPR Matrix Laptop 180B5 with an Extended Warranty, after two years the hinges locked up and broke through the back of the laptop. After doing research starting with ebay, and searching for VPR Matix hinge on google, this seems to be a common problem with all of these laptops.

I can no longer use this laptop for my DJ buisness as it is no longer portable, I had to fabricate something to keep the screen fom just falling off. This laptop cost me 600 and with a manufactures defect problem so common, I think they should raplace it.

Don of San Diego, CA April 5, 2007

I purchased a 37" Sharp LCD HD TV. The product worked for a year, and then the sound went dead. I purchased a replacement agreement in addition to the cost of the TV. I called the "Magnolia Guarantee Performance Agreement", the brochure describes that if any product is defective, you call your nearest "Best Buy Magnolia Dealer" and bring the TV for a replacement.

I would warn all consumers that they should not waste their money or time buying any agreement from Best Buy because they do not honor the agreement (contract) even if you have a dated receipt and contract brochure.

They are sending a repair person, but I tested the unit and there is no way to repair the relay on that controls the sound because it is on the motherbard, there the unit needs replacement. So far Best buy will not honor their replacement agreement.

Dave of Fenton, MO April 2, 2007

I purchased a new laptop computer at the Best Buy store in Fenton MO on 3/29/07, at the same time I purchased the extra protection from their "Tech Support" group at a cost of 129.00. All other computers I have previously owned never had purchased software for viruses and I never had any problems. Two days out with my new Best Buy laptop with the Best Buy purchased and installed anti-virus software I experienced a Trojan Horse virus.

I returned to Best Buy on 4/1/07, (two days later) to find out why the purchased and installed by them anti-virus software didn't work and to get my laptop fixed. I was told the purchased software is not guaranteed and that there would be a cost for repairs.

Obviously this did not go over well with me. After a half hour or better speaking to their Tech Support group and then one of the store managers, they agreed to fix it for free because the computer had a 14 day return policy on it and I told them I would return it if they did not fix it.

David of Culver City, CA March 28, 2007

Tip: avoid purchasing a computer at Best Buy. I purchased a computer and a Best Buy warranty. Shortly thereafter, I brought the computer back to Best Buy after the computer ceased functioning properly. A Best Buy representative pointed out to me that on the reverse side of the warranty, there was a clause stating that Best Buy would only honor the warranty at their discretion (whatever that means). Also, they would not honor the warranty if the problem were software and not hardware (i.e., the computer).

After testing the computer, the Best Buy technician stated that he could not find a hardware problem, so it must be a software problem. In other words, not Best Buy's problem. Over the next 6 months I returned the computer 8 times for testing and was given the same response.

Finally, I instructed Best Buy to strip off all of the hardware, re-format the hard drive, and then run the same tests. This time they were able to conclude that it was indeed a hardware problem. However, Best Buy insisted that their technicians could find no reason why the computer was not functioning properly, and therefore they would not honor the warranty.

I packed up my computer and told them I would file a claim in small claims court. The technician then called a manager, who replaced the computer - but only on the condition that I would purchase their best warranty for several hundred dollars. Again - I would urge anyone considering purchasing a warranty (or any electronics) from Best Buy to shop elsewhere.

Ricardo of Anaheim, CA March 27, 2007

Two years ago I purchase a Sharp Aquos in best buy and with it a 4 year extended warranty for 300. Last month the TV started getting some colorful lines, then It was like a rainbow grow on it, I went to a store and they told me they do not deal with warranties and to call best buy. I called Best buy and they send a technician, he just look at the TV for a few seconds and said sorry sir but the warranty do not cover this kind of things, I have call best buy a lot of time to try to resolve this, they always tell me that the warranty is now voided, because the technician voided the warranty after he determine is not covered.

Warren of Manassas, VA March 27, 2007

I purchased an extended warranty on the washer,dryer, refrigerator, dishwasher, and stove that I bought from the Manassas Best Buy. In January I called for service on my dryer, it continuously cuts off every ten minutes even though the clothes are still wet. The dryer is a Whirlpool Duet that was bought on 11/11/03. The service man came out earlier January and said he had to order the parts.

Here it is March 27th and no one has called or came by to fix it. I have called at least six times and I am consisantly told the same thing, someone will call me in 3-5 days, yet no one ever calls. On March 9, 2007 I called and was told Best Buy would replace the dryer since it has been so long. Then we called back in two weeks since no one called and we were told they were not replacing it the parts were in. Today I received my first call and they said they have no records of the parts being in.

This has been an huge stress and totally unaceptable to be dragged along for this much time.

The stress and woory about getting the dryer repaired, and having to go up and down the stairs multiable times everyday the wash is done to turn the dryer back on.

Evelyn of Carteret, NJ March 20, 2007

I recently bought an HP laptop and purchased the 300 extended warranty insurance. The salesperson informed me that if ANYTHING happened I would receive a new laptop or have it repaired free of charge. About two days my hard drive crashed and I took it to the store and the worker informed me that if the problem was within the Windows that I would not have to pay, but if it was with the hard drive I had to pay 130.

Well, the problem was with the hard drive and I asked to speak to a manager. They put me on hold, promised that they would call back, but nothing happened. I just want my computer repaired free of charge like they promised me at the time of purchase. BEST BUY should better train their workers and let them know not to provide consumers with false information.

Bonnie of Pine River, WI March 13, 2007

On Dec 30,2006, I purchased a 40 inch Samsung LCD tv for 1,599.99 with a 4 year service plan for 199.99,and 90.00 tax totaling 1,889.98. I was told it was on back order, and that it would be in on Jan 26th. I never recieved a call that it was in, but I was charged on my Best Buy card for it starting on Dec. 30th. Because of some fixing up and painting our living room where the tv was suppose to be in, some family health problems, working almost every day, a family vacation, and being 35 miles away from Appleton, I didn't get a chance to pick up the tv until yesterday, the 12th of March.

When I asked for the tv they told me their computor showed that I had picked it up on Jan 26th. I told them I didn't, and asked to show me a paper showing my signature, but they couldn't find one. They just told me that their records were correct and there was nothing else they could do. I am so upset about this and don't know what to do from here. I owe 1,900.00 for a tv that I never received.

Carolyn of Fuquay Varina, NC March 9, 2007

I purchased a Gateway Laptop on January 20, 2006. I also purchased the 3 year extended warranty for 299.99 as well on that same purchase. Today is March 9th, 2007. In this short time, the laptop has gone back for repair 4 times.

I paid estimated 300.00 for a 3 year contract.

G of Brown Deer, WI February 15, 2007

I purchased a Sony Digital Handycam on 2/15/2003. At the same time, I purchased a 4-year warranty. The terms of that warranty included a cleaning and battery replacement. I paid 159.99 on the 400 camera and have had no problems with the camera during that time. But I thought it was a good idea for a cleaning after 4 yrs and remember the salesperson telling me the batteries only lasted a few years with recharging. So, with the expiration of the warranty approaching, I called the Geek Squad at my local Best Buy store (Foxpoint, WI).

I verified the expiration date of the warranty given the purchase date. I was told the warranty expired the following day (2/15/2007). For verification I explicitly asked "it expires tomorrow, not today"? I was told 'yes'. I arrived at the store the next day with the video camera and the warranty. I was told the warranty expired the preceding day (2/14/07). When I explained that I had called the previous day and been told the warranty expired on 2/15, not 2/14, the manager repeated that she "was sorry but...". There was no attempt to discuss the matter. And the manager did not even question the fact that store personnel specifically gave incorrect information. The experience taught me a lesson I will not soon forget.

Back to the top |