Best Buy Extended Warranties

Best Buy • Extended Warranties • Geek Squad • Gift Card • Price-Matching • Pricing Policies • Rebates • Returns --- • Appliances • Computers • Cell Phones • Laptops • TV & Video • Inside Best Buy --- News • Lawsuit Alleges Best Buy's "Price-Matching" Ignored, Violated • Connecticut Sues Best Buy • Best Buy Sued Over "Shower Cam" • Ohio Sues Best Buy

Kevin of Morehead, KY February 26, 2006

I purchased a Gateway laptop computer from Best Buy in June of 2005. Along with the laptop, the sales rep advised my to purchase Best Buy's 3-year protection plan because my screen was not proteced by the manufacturer's plan. I agreed and purchased the plan (199.99 along with the 600+ for the computer).

Recently, my screen broke so I took my computer the 2 hour drive back to the store only to be told that it was "accidental damage" and, although my plan covers "normal wear and tear," it doesn't cover this type of damage. I was furious, but not quite as much as my father (he didn't even buy the computer). We argued for a while and ended up getting only 165 of my 199.99 back for the warranty.

So now I've got to try to buy a new screen for my computer which costs more than half of what the computer is worth.

I have never been more mad at a store in my life. If this isn't enough, there was a man next to my at the service counter arguing with the manager because they had bought a product, took it home, opened it, and found out it didn't work. They repackaged it in the ORIGINAL package and took it back and the store wouldn't replace it. This store had terrible business practices, and I, along with other people, want it to stop.

Back to the top |