Best Buy Extended Warranties

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Gay of Mays Landing, NJ March 2, 2009

I purchased a Sony Cybershot 8.1 MP from this Best Buy on March 1, 2006 for 499.99 with an extra 79.99 for a 4 yr extended warranty. The salesman, at time of purchase, heavily recommended the warranty when he found out we were purchasing the camera for our 2006 trip to Key West. He made a big issue of the fact the this warranty would cover anything and everything that could possibly happen to the camera, including falling in the water on our trip. A couple of weeks ago, I went to use the camera and the screen is damaged. I have no idea how this happened. The day before it worked fine.

When I took the camera into the Best Buy that I purchased it from the day I noticed the damage, the Geek dept refered me to the manager, Michael Foster. He told me that the warranty I purchased would only cover manufacturer defects. I told him that I purchased the warranty because the salesman had told me it would cover anything and everything. M. Foster's answer to that was, I wasn't there to hear him say that. That comment was pretty much calling me a liar.

As I read other complaints on this site and others, I see that Best Buy is either not training their sales staff to properly explain the warranties, if in fact there are two different types of warranties or they intentionally sell these warranties knowing that they will never honor them. My issue is that I never would have spent 79.99 on a warranty of a 499.99 item that would not cover everything. My signifant other was with me at the time of purchase and questioned the salesman along with me as to the content of the warranty. His name is on the original receipt as well as mine.

The screen is damaged with black, white and gray shadows.

Linda of Vidor, TX February 28, 2009

Bought a 60 sony tv in april 2006 and paid 4500 not counting the 2300 for warranty and extra's. The tv will not last a year without having to be serviced. We were not told that this tv would have to be serviced each year. We haven't had the tv 3 yrs and its out again, this is the 4th time. Last time they came out to service it, we were told one more time before the 4 yr warranty was up, we would get another tv because of the lemon law. All they want to do is fix the tv. ITS A PIECE OF JUNK! When you pay that much for a tv, it should work longer than a yr.

They are just waiting for the warranty to run out. I talked to best buy and they told me, we should get another tv but it was up to the warranty dept. Well the warranty dept. is a joke!! Best buy sold us a defected tv, and could care less. I talked to sony, best buy, and what they call the warranty dept and they could care less. After spending 6800 on this tv and extra's, we had to go out and buy another tv. Wasn't a sony or from best buy. We will never buy another sony product, or ever go into the best buy store. I will tell everyone I kow that best buy sells defected products, and doesn't [care]!

These big companies shouldn't be able to screw someone like this. I should have looked at the computer before we bought the tv. Both best buy and sony have alot of complaints! I hate to think of the one's that didn't get the warranty, but it really doesn't matter on way or another. The warranty dept only cares about getting the money, not taking care of customers!

James of Raleigh, NC February 28, 2009

My issue is, two months ago I purchased an xbox 360. I brought it back today 2/28/2009, for an exchange, since I paid for the full extended warranty in the store. When I asked the cashier, what does that buy me. She said for the period of your warranty, if anything goes wrong, bring it back and you can exchange it for a new one. Great. That is worth the investment. I bought the warranty. HOWEVER, that is all lies, and deception. because when I got to the store today, the customer service rep said, we have to send it in for repair. It can be 5+ days. I said no, I bought the extended warranty. Well, she says, that doesn't apply to the XBOX 360.

I SAID WHAT? GO GET A MANAGER! This was J. Smith at store # 574 in Garner, NC. He validated her comments and said that is your only options. Well, I'm sitting there with a broken Xbox that I have only used about 15 times. This is complete fraud! And I'm trying to find out what else I can do? Do I sue Best Buy over an Xbox? I am definitely comlaining to every outlet I can find. I will have my wife conact her folks to see if I can get this on the national forum. I think it's ridiculous that they can do this.

John Vall Or Sofia Vall of Boca Raton, FL February 25, 2009

i bought a samsung dlp 50 tv set from bestbuy. i aslo make the mistake of buying the extended warranty, about 8 months later the tv lamp burned out and after waiting for 2 weeks it was replaced for no charge, 4 or 5 months later the lamp burned again. after waiting for 2 or 3 weeks it was replace again, i asked why did the lamp kept on burning so fast. they say it could be for many different reasons but they didn't check if was something wrong with the tv they just replace the lamp,

them about 3 months later the lamp burned once again. i called bestbuy service center on 01/06/2009. two weeks later one of their technicians came to my home just to tell me he didn't have the lamp so i had to wait until 02/12/09 until they received the lamp because for some reason samsung wasn't making them, but right before the technician from geek squad left my house told me since this was the third time it happen in such a short period their could be a problem with the tv set, he also advise me to call the service number again and ask for a replacement plan, i did call. they told me to wait for about five bussiness days. i waited but nobody call, i decided to call them, they told me once again to ask for a replacement again,

i did file for a replacement plan once again and waited for 5 bussines days more, them they told i was denied due to reason it was just a burned lamp. i replied to them i know is just a burned lamp but it is the third burned lamp in less than a year and half, she told me i had to wait until the lamp arrive which it was schedule to arrive february 12 of 2009, ok i decided to wait, on february 14 i called the service deparment and they reshedule me to february 22 because the lamp had not arrive at that moment,

so i waited again until the 25 of february, i called follow the complaint and once again i was reshedule to march 24 2009. so right know i dodn't if theirs anything legal i could do about this situation. i have all my receipst. even the one for the extended warraty. i also have the receipts for when the techinician came to chance the lamps. please if you could advise me i will aprecciated, thank you

Patricia of Brielle, NJ February 23, 2009

I have had several problems but now, may main problem is that I recently purchased an Ipod Touch (5/28/08). I purchased the extended 3 year warranty. The Ipod recently dropped and the screen broke and it is not working. According to the Warranty instructions it should cover any accidental damage. I went to the store manager and he is saying that my ipod is not covered by this - I am confused - I spend an extra 60.00 for this warranty and they are not honoring this - this is not the only problem I have had with best Buy - the Screen on this is broke so is there anyway someone can help me get them to replace it - I can fax the warranty information and other information you may need.

mental anquish and felt we were taken advantadge of, etc..

Mike of Lyndhurst, OH February 20, 2009

I recdently purchesed a lcd television with a extended warranty. Which I was told that covered everything that can happen.Just recently the screen got accedentially damaged. So I took it back to best buy for service since in the warranty it does say it covers accedntal damage. But the manager refuesed to honor the warranty and said oh well it isnt my problem. But we can fix it at an additional cost. Then I expressed to him on why did I purchse this extended warranty if it does absolutly nothing.

So the consequence that I suffered is that I got a brand new tv that does nothing and I am out 900 dollors.

Patti of Ruskin, FL February 20, 2009

I purchased a sony laptop in 2005 with the extended warrenty. I called in dec 2007 to renew it and was told I couldnt, they didnt offer that option. I opened some mail that said I had to extend my warrenty by dec 2, 2008, but the service rep told me I couldnt in dec 2007. I called today to tell them that their rep told me I couldnt extend my warrenty and they told me oh well you were miss informed and now its to late to renew it.

I told them that it was their fault becaused I tried to and was told I couldnt by one of their reps, sheila #207392 the supervisor informed me their was nothing i could do even though in the notes it showed that I tried to buy the extended plan a year earlier and was told best buy didnt offer extended warrenties. I told her it was the reps fault for giving me wrong information and she told me oh well. I told her to pull the conversation from the recorded conversation records and she told me she wouldnt, it was too late. She didnt care.

I then asked the not helpful sheila #207392 to speak to her supervisor and she informed me that she didnt have one, she was the top and didnt answer to anyone. She then told me that i could google it on the computer to find out where i could find her supervisor or someone else that could help me. I just want my extended warrenty that they robbed me of.

Now my warrenty is up and i cant get another one from Best Buy or Sony because of there poorly traind customer service reps, who were taraind by the worst rep ever Sheila #207392. I have 3 small bussiness in Florida and I used to buy all my electronics there but from now on I'll go somewhere else and tell all the other business owners I know to do the same.

Stephen of Stuart, FL February 14, 2009

I purchased over 3000 in electronics in Jan 2008, one item was a 46 inch Samsung, I also paid around 250 to 300 for a three year Best Buy Warranty, the Samsung TV power switch is broken, it just goes click continuously when you try and turn it on. Because I don't have the receipt they are refusing to send someone out to fix it, they claim they can't look me up in their system without the receipt or service number (?) whatever that is.

I am out a TV at this point, and I have filed with the BBB and I am thinking of hiring an attorney to sue them. The tv and warranty comes to around 2000, I want my money back.

Samuel of Bettendorf, IA February 12, 2009

Purchased a 4 year extended warranty on a 52 Toshiba projection t.v. Told that was in addition to the 1st year warranty by Toshiba, no worries, everything in computer. Called on 02/12/2009 [purchased October, 2004, I think] & were told that there was a TOTAL warranty of 4 years, so no warranty. Will not buy nor recommend there to anyone.

Large dark shadow on screen, will be buying a new set..........somewhere else, of course

Michael of Bourbonnais Il, IL February 11, 2009

Stackable washer and dryer,  Purchased from Best Buy PUrchased exetended warranty.

Best buy has lied about how many time they have serviced it. 3 time for the washer and the next time they show up 4 times for Dryer. I have read the exact same complaint about the dryer so many times on so many websites it is redicoulous these thing shoud be recalled. Runs for a few minutes all the lites start flashing the machine beeps like crazy until you unplug have had 3 mother boards replaced and they all do the exact same thing sometimes within months sometimes righ after the tech walks out the door.

Best Buy is horrible they lied about how many times they have serviced it they have average 10 days turnarounds on service then onther 10 on getting the part and insatlling it even though the part is oviously flawed in design. They also said if it is the same problem it doesn't count as an incident. I have recorded my conversations and can prove they are imcompetent liars. They are also breaking the law when they say in the board goes out 3 times it doesnt count as an incident because it is the same problem.

The technician himself told me they were junk. The first set was so damaged they were returnded the following day and a new set was furnished this after the techs destroyed my carpet with their muddy feet and borrowed tools from me???? so they could do theyre job.

Sometimew after running a cycle with the washer the clothes are either soaking wet or not wet at all. they technician repair times are alway between 4 and 8 1 and 6, and the fun part is they wake you at 7am to tell you they will be there sometime between 1 and 4 or whatever. Horrible service horrible product.

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