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Tonya of Baton Rouge LA (07/25/08)
I purchased an emachines computer and all in one printer from Best Buy in late 2005 or early 2006 for $800 with the promise of receiving $400 in rebates I only received a small portion of the rebates (roughly $150) Best Buy says contact emachines. emachines states that they mailed the checks and if i did not receive them sorry but they can not re-issue checks. So i paid over $800 (i charged it on my card) for a $400 desktop.
Now i owe best buy over $800 because i refused to pay for a computer when i was told by the sales rep that i would receive the rebated in 6-8 weeks. I could not return the computer because of the 30 day return policy and i would have to pay a restocking fee.
John of Columbia MD (05/27/08)
I purchased two items with $20.00 rebates on each. I sent in the necessary info on the very next day. I waited 3 to 4 weeks and called to check on the status. I was told the checks had been mailed and should arrive any day. After another 2 weeks, I called again. This time I was told the checks had been cashed. This definitely never happened.
I asked for proof of the cashed checks. I was informed that the rebate department was with another company and I could not get the number or address of said company. I called the police and I was told that all I could do was to report them to consumer affairs.
Never received my $40.00 in rebates.
Tennille of Miami Shores FL (10/09/07)
I bought several items that were on sale at Best Buy's "black friday". Their advertisements for black fridays are elusive. They show the price in bold lettering that you will pay after the rebate. They never send the rebates so you are actually paying full price! I put the items on my credit card and planned on sending the rebate directly to the credit card company. I sent the rebates in as instructed, the very next day. I asked a customer service rep. when the rebates expire, and he said to send it in the very next day because it is not uncommon for them to expire within just a few days. (They do this hoping that the customer will leave it for a week or so before sending it in.) I contacted the rebate customer service department and they claim they never got any of them! I sent three seperate rebates and they never received a single one! I know things get lost in the mail, but this is ridiculous! They are fleecing the public with their rebate offers with no intention to pay. If there is intention to pay, they make it so difficult that an average person is likely to fail to meet their guidelines.
I paid $120 over what I had been told would be the final sale price.
Karen of No Hollywood CA (05/19/06)
I called to check the status of my rebate, of a computer that I bought on 2-12-06 They said that they did not have my form on file, never recieved it,And even if I resubmitted a copy, they could no longer give me the rebate that expired 5-07-06 on the receipt it says to wait 4-6 weeks for rebates, then check back. They are selling products with rebate offers, that are not being processed and it's at our expense, and for thier convenience.The man I spoke to, Jason said I could send a complaint to their relations dept.he gave me the address above, This is cheating people out of their money.
Terry of Englewood, OH (05/12/06)
We mailed in all info necessary for rebates of 3 separate offers for a total of $400. They said that they mailed the check and that their records showed that it was cashed. We never got it.
They refused to investigate any further.
Julie of Gainesville GA (04/18/06)
I sent in a rebate on 12/27/05, 3 days before the cutoff date. It was a $50 rebate on the Samsung DVD/VCR Combo recorder. The BestBuy rebate number was 63216. I made copies of the form and the receipt and mailed the information in. I called on 4/18/06 to 888 bestbuy and spoke with a rebate center associate. I was told that they never received my rebate information and that there is nothing they can do about it. My mother-in-law also purchased the same item and she went into the postoffice on the last day to ensure it was post marked with the correct date, 12/30/05. She has yet to receive her rebate and we live 3000 miles apart.
I then called Best Buy headquarters and made a complaint. I was told that they will take down the complaint, but they can do nothing about the rebates- as that is the rebate centers job. It really upsets me that a company can get away with this. I followed the instructions and they can just say they did not receive the form and I am out of $50. It makes me wonder how many other people did not receive their $50 on this rebate. As of right now, myself and my mother-in-law will not receive our rebate.
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Rosemary of Houston TX (04/15/06)
Bought $3000. worth of merchandise from best buy at Christmas. Was talked into buying a bundled package e machine due to $300.00 in rebates, Best Buy is claiming the rebate for $150.00 was mailed and cashed Feb10. But states thay can't prove it to me. I never received it nor cashed it. I want to file a police report and a report at my post office. However I find it hard to believe after all these claims it was ever sent out. I think they saw where they pd me another rebate the month before for 150.00 on a Toshiba laptop. and just are refusing to pay again. I don't plan to give up. There needs to be a class action lawsuit filed against best buy for these under handed practices.
Zarko of Libertyville IL (04/11/06)
I have purchased Sony VAIO Laptop on August 1st, 2005 and was supposed to receive SONY $100 and BestBuy $150 rebate. Neither one of them arrived in timely manner so, I called SONY and BESTBUY again - and I kept calling in the last 6-7 months to get my money; so, i finally got my SONY rebate ($100) but BestBuy was still trying to avoid giving money back.
I called them first time and they said they going to re-issue the check and send it again to my address. Ok - I was waiting for about 4 weeks, and nothing happend. I called again to see what's going on - and they said check got cashed on September 16th. 6th week from the purchase day. 4 weeks ago customer rep. told me check is mailed but not cashed - and now they are saying check is cashed on Septemeber 16th, 2005. Someone is definetely trying to get out of this giving money to me and that`s BestBuy!
Richard of Edgar WI (04/05/06)
I bought a computer Compaq SR1620NX and was supposed to get a 50.00 rebate, Isent in everything that was ask for, about 3 months later I got an e-mail that they were missing the bar code from the box, I explained that I had cut out and sent in the bar code with the rebate form. The person on the phone said she checked it and it was alright and they would send out the rebate. It's been about 3 months again and still nothing.
Mel of Stagecoach NV (03/20/06)
I purchased an Emachines 17inch computer monitor. It had been on display and was sold as new. The sales girl gave me the form to send to the manufacturer for a $50.00 rebate. The reason I bought the monitor was because of the rebate I was assured I would get. When I tried to get the rebate the manufacturer need the label with the bar code from the box. I did not get a box but the sales girl told me that she wrote it on the receipt and that was good enough. When I was refused the rebate I went to the store to see what could be done the manager said no rebate.
Francisco of Bloomington IL writes (4/9/03):
Purchased cordless phone from BESTBUY.COM on 11-18-02 for $17.99 + tax. The phone came with 2 rebates of $10 each. They were #30768 and #27145. On 1-13-03 I received the $10 rebate for #27145. On April 7, I talked to Shelly #8228 and Neal #3762 at Best Buy Customer Service. They informed me that I could only claim one rebate on this model and that regardless I was too late to make my complaint and they could not help me. I received no prior notification of a problem with my rebates. Neither rebate form states that it is the only one available for this item. Lastly, both rebates were advertised with the item as an enticement to purchase it. I have retained copies of all my paperwork.
Ken of Saginaw MI (2/5/03):
Held off mailing a rebate on a monitor over 30 days and now they won't honor. How can they go on advertising prices and then running such a complex process to get your money back - has anybody checked how many rebates never really get paid out?
Shannon of Kansas City MO (1/25/03):
On 11/01/02 I purchased two AT&T Wireless Ericsson T68I cell phones. I decided on this particular phone because it came with a mail-in rebate of $50.00 on each phone, however I have yet to receive the $100.00 check and today is 01/25/03. The forms were mailed on the same day. We have patiently waited for our checks and our service is in my name only but my husband and I both filled out each form and returned them using both his and my name. I left a number out on my form and was asked to call in with that number and did within the time alloted my husband was flat out rejected and was notified by mail on 01/20/03 almost three months later because he did not meet the qualifications.
Heather of Selden NY (10/27/02):
On July 16, 2002, I went into Best Buy to purchase a computer. Then sold me one of their VPR computers. I was told the computer would take 3-5 days to get to the store for me to pick up. I called after 5 days and was told to check after 10 days. When I called after ten days, I was told that it would take 14 days for my computer to be delivered to the store. On the fourteenth day, I called and found out that the computer that they had sold me was no longer made. They told me I could purchase a different computer, which I did.
The new computer offered several hundred dollars in rebates. I was told that I would just have to fill out the form and send it in to recieve my rebate. I went home, set up the computer and a few days later sat down to fill out the form. I had no idea I needed the UPC code for the rebate. When I called the store, I was basically told that it was too bad that I didn't know that and they wouldn't do anything for me. I then said that I would return the computer at which time I was told that I would be charged $35 a box for repackaging fees.
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