Best Buy - Rebates

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Douglas of Newton, IA September 18, 2009

In January 2009 Best Buy had a Promotion “Purchase a Samsung HDTV 1000 and up between 1/4/09 and 1/31/09 and receive a 200 NFLShop.com gift card. On 1-23-09 I purchased a qualifying Samsung HDTV and mailed in the correct paperwork on 2-2-09 addressed to Samsung NFL Shop Offer. I have documentation showing that the claim was posted to “CheckMyRebate.com” website on 2-26-09. Finally on May 8th 2009 the website showed that the rebate had been shipped. On 6-8-09 I still had not received the rebate so I contacted to “CheckMyRebate.com” by calling and was told to give it some more time.

On 6-8-09 I contacted “CheckMyRebate.com” by calling and was told to give it some more time. On 7-31-09 I called back and was told that the rebate was returned to “CheckMyRebate.com” due to the post office was “Unable to Forward”???? What ever that means??/ I have lived at my current address for over 6 years. I verified my address, it was the same as they had on record and was told that another card would be mailed to me. They will only do this one time.

The website now shows the date posted as 7-31-09. The date processed as 8/18/09. I have called the company 3 times now and have been told each time a different timetable as to how long it takes to process an item before it is shipped. The last lady was very adamant that it takes 21 business days to process an item. Not counting August 18th, 21 business days would have been yesterday Sept 17th and still nothing has been shipped. When I called today at to talk to a supervisor I was told I need to talk to “JOYCE” who is in a meeting. I was told a new story that NFLShop.com was having some technical problems with their system and it would be another 2-3 weeks. I think this time frame is totally unacceptable; I have waited over 200 days since the item was first received at “CheckMyRebate.com”. I feel that I am being scammed

edith of commack, NY May 15, 2009

i bought a emachine desktop 2 years ago and have been unable to speak to anyone nor resolve the issue of not getting my rebate back there was in store rebate of 400.00 and it seems alot of us customers are without please research complaint of not making good on refunding us and let us now if there is a civil suit against best buy for us to are without our rebates i am without 400.00 and the computer is already broken and has been fixed 5 times

Marianne of Jupiter, FL March 5, 2009

Marianne of Jupiter FL (03/05/09)
refused to take our tax emempt certificate. stating they no longer did business with resellers and would not under any circumstances honor it. They want to stop all export of their products including gateway.

our customer has to pay more, we had to pay sales tax on a tax exempt item.

Rosalyn of Yonkers, NY January 28, 2009

Rosalyn of Yonkers NY (01/28/09)
I returned a Zune to Best Buy and recieved a letter offering me a 10.00 giftcard once I complete a survey but the website printed on the letter(above) is not available!

Cheryll of Sellersville, PA October 12, 2008

Cheryll of Sellersville PA (10/12/08)
My 16 year old son purchased a sirus satellite radio and a 50.00 prepaid sirius card. I could not use either. My son returned the radio for credit, and was told he could not get money back for the prepaid card. They said he had to get credit thru Sirius. Sirius said since we did not use the card that we had to get credit from Best Buy. Best Buy gave me the run around until they gave me the cooperate phone number.

I called the cooperate center they said that prepaid cards are not refundable but the will give me a best buy gift card for 25.00. I feel this is a rip-off because they keep 25.00 plus they give me a gift card that I have to spend the 25.00 gift card in their store. My son paid 50.00 cash and gets 25.00 best buy gift card in return. thank you

My 16 year old son lost 50.00 cash of hard earned money. Forced to spend 25.00 he gets back from Best Buy, only to give it back to Best Buy. 50.00 dollars to a 16 year old is alot of money.

Tonya of Baton Rouge, LA July 25, 2008

Tonya of Baton Rouge LA (07/25/08)
I purchased an emachines computer and all in one printer from Best Buy in late 2005 or early 2006 for 800 with the promise of receiving 400 in rebates I only received a small portion of the rebates (roughly 150) Best Buy says contact emachines. emachines states that they mailed the checks and if i did not receive them sorry but they can not re-issue checks. So i paid over 800 (i charged it on my card) for a 400 desktop.

Now i owe best buy over 800 because i refused to pay for a computer when i was told by the sales rep that i would receive the rebated in 6-8 weeks. I could not return the computer because of the 30 day return policy and i would have to pay a restocking fee.

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