Best Buy - Rebates

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John of Columbia, MD May 27, 2008

John of Columbia MD (05/27/08)
I purchased two items with 20.00 rebates on each. I sent in the necessary info on the very next day. I waited 3 to 4 weeks and called to check on the status. I was told the checks had been mailed and should arrive any day. After another 2 weeks, I called again. This time I was told the checks had been cashed. This definitely never happened.

I asked for proof of the cashed checks. I was informed that the rebate department was with another company and I could not get the number or address of said company. I called the police and I was told that all I could do was to report them to consumer affairs.

Never received my 40.00 in rebates.

Tennille of Miami Shores, FL October 9, 2007

Tennille of Miami Shores FL (10/09/07)
I bought several items that were on sale at Best Buy's "black friday". Their advertisements for black fridays are elusive. They show the price in bold lettering that you will pay after the rebate. They never send the rebates so you are actually paying full price! I put the items on my credit card and planned on sending the rebate directly to the credit card company. I sent the rebates in as instructed, the very next day. I asked a customer service rep. when the rebates expire, and he said to send it in the very next day because it is not uncommon for them to expire within just a few days. (They do this hoping that the customer will leave it for a week or so before sending it in.) I contacted the rebate customer service department and they claim they never got any of them! I sent three seperate rebates and they never received a single one! I know things get lost in the mail, but this is ridiculous! They are fleecing the public with their rebate offers with no intention to pay. If there is intention to pay, they make it so difficult that an average person is likely to fail to meet their guidelines.

I paid 120 over what I had been told would be the final sale price.

Karen of No Hollywood, CA May 19, 2006

Karen of No Hollywood CA (05/19/06)
I called to check the status of my rebate, of a computer that I bought on 2-12-06 They said that they did not have my form on file, never recieved it,And even if I resubmitted a copy, they could no longer give me the rebate that expired 5-07-06 on the receipt it says to wait 4-6 weeks for rebates, then check back. They are selling products with rebate offers, that are not being processed and it's at our expense, and for thier convenience.The man I spoke to, Jason said I could send a complaint to their relations dept.he gave me the address above, This is cheating people out of their money.

Terry of Englewood, OH May 12, 2006

Terry of Englewood, OH (05/12/06)
We mailed in all info necessary for rebates of 3 separate offers for a total of 400.  They said that they mailed the check and that their records showed that it was cashed.  We never got it.

They refused to investigate any further.

Julie of Gainesville, GA April 18, 2006

Julie of Gainesville GA (04/18/06)
I sent in a rebate on 12/27/05, 3 days before the cutoff date. It was a 50 rebate on the Samsung DVD/VCR Combo recorder. The BestBuy rebate number was 63216. I made copies of the form and the receipt and mailed the information in. I called on 4/18/06 to 888 bestbuy and spoke with a rebate center associate. I was told that they never received my rebate information and that there is nothing they can do about it. My mother-in-law also purchased the same item and she went into the postoffice on the last day to ensure it was post marked with the correct date, 12/30/05. She has yet to receive her rebate and we live 3000 miles apart.

I then called Best Buy headquarters and made a complaint. I was told that they will take down the complaint, but they can do nothing about the rebates- as that is the rebate centers job. It really upsets me that a company can get away with this. I followed the instructions and they can just say they did not receive the form and I am out of 50. It makes me wonder how many other people did not receive their 50 on this rebate. As of right now, myself and my mother-in-law will not receive our rebate.

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