Big Lots

Audrie of Olmito, TX November 23, 2009

I saw a outdoor fire pit on display with a tag attached to it that read 89.99 and I found the box with the complete set and it said 99.99. I was under the impression it was marked down as the summer season ended and all the christmas decor was up. When I checked out it rang 99.99. The cashier said that didnt sound right. so he had another person that worked there verify. The cashier was going to give a discount but needed managers approval. The manager- Lorenzo went to go check the price and I had my husband go and show him where we saw it as there was a line behind us.

Then Lorenzo said there would be no discount since the price tag said fire pit, but had a brand name so the price was right. I expressed that since the tag was on the display they should honor the price as I have seen this with other customers at this store. He said how does he know that a employee put it there. But when my husband the store clerk and the manager went to go check where the tag was all the other fire had tags and were all the same price. Its not like I switched it. Which is how he made me feel it was. I paid full price but I asked the cashier if there was a 1800 number I could complain to. Then another manager came and said she would refund my credit card. What I dont understand is that when she went for a refund the reason code she used was ticket marked wrong. Why didnt the first manager do that? Why did it have to take me wanting to complain to get me a refund. I am just mainly upset that he made it seem as if I was doing something fraudulent when he made the remark how does he know one of his employees put the tag there in front of a line full of customers. very very rude

Paula of Garland, TX November 15, 2009

Why do these companies have national television commercials using the premise of a Santa to make money and destroy the dream for the innocent children who dream of him?!?!?!? I'm furious with the television commercials basically telling children there is no Santa!! For example, Big Lots runs a commercial with a mother brushing the hair of her innocent daughter who happens to be sharing her hopes for gifts from Santa with her mom. The scene fades as it usually does when a character is dreaming or thinking. Then the stupid announcer's voice cuts in and says,"here's a good start, MOM...". Why????

DEANNA of WEST COLUMBIA, SC October 25, 2009

On 10/17/09 I purchaed Rival cat food from Big Lots, I fed it to my cats for about 4 days wehn noticing my cats stopped eatting it and were not feeling good and they threw up all over my house! Wile cleaning I picked up the bowl that had the cat food in it and noticed small, tiny worm like magets carwling around and small brown bugs. My cats are sick. I have three of them and they all have vet bills now

Rita of Grayson, GA October 1, 2009

My daughter purchased some hotel high quality sheets for me for Mothers Day and they are very bad. They make little balls on them. They have a very high thread count about 400 and should not do this. I called and spoke to the manager (I did not get a name), they were unwilling to do anything about this because it was a gift and I do not have a receipt. I then attempted to contact the main office and they would not return my phone calls.

Maxine of kansas city, KS September 25, 2009

Myself and two of my grown children was in big lots shopping when I notice that a store employer was following our every move. Then a woman employer start to follow us, my son was pulling three large trash can and my daughter had her items in the same cart. We made it to the check out counter, My daughter started to put her items up on the counter first because we were paying separated, the cashier rang up one trash can then started to ring up my daughter other item when the manager ran over to the checker and said no she has three trash can which they all was stacked in each other, but only one waqs pull aparet because the other two was mine in which i was going to pay for myself.

So i told the lady we were not paying for our things together, and Im 75 years old i would not have to steal for any store and i did [not] like the way they were treating us. When we were leaving the store she told the employer that was following us in the store to go out side for whatever, to watch his back. There were lots of people in the store and it was embarrassment to myself and my children which are both are over 50 years old.

Debbie of Port St Lucie, FL September 10, 2009

Bought a gazebo/canopy. Due to weather could not assemble until the 5th week after purchase. Within a few days the gazebo had rusted and collasped in my backyard. I immediately called the store and they said it was after the 30 day period. I called corporate and spoke to Kevin and he assured me that Big Lots would refund my money. This was back in April/May 2009.

I have never been reimbursed the 250.00 + 6 1/2% tax. I have never been able to use the product. I sent them many pictures showing the condition of the canopy. I have not gotten any response whatsoever. Can someone help me?

Dale of Harrison, AR July 15, 2009

I recieved Big Lots advertisement wednesday morning July 15th in The Harrison Daily Times newspaper.The Ad was to cover the period July 15th thru July 19th. I was the first customer through the door at 9 A.M. July 15th. I wanted to purchase two plastic trash cans 33 gal. size on sale for 9.00 each. I was told by the Manager that they had been sold out for two or three days. I said hoe can this be since this is the first day of your Ad? He tried to give me 20% off a 45 gallon trash can that was in the Ad priced 24% off. This is a new store in town but I will not be able to recommend it to my neighbors.

Ruth of Decatur, IL May 20, 2009

I went to Big Lots and made a purchase totalling 70.00 The clerk called this place and said my check would't go through. She handed me a piece of paper and it had Certigy's name and number on it. I called them and they said, they didn't know why my check failed . I asked to talk to the manager and explained I have never had any thing like this before. She told me to send in my voided check which has all my information on it. On a seperate piece of paper I wote the date of my check, and the date my account was open. I sent a copy of my drivers licens front and back.

Then It was a couple of days later and I was at our local K-mart . They refused my check due to Cerrtigy. Now everywhere I go in my town I can't write a check. this is rediculas. I have never had a problem before now I have to use my debit card and I forget to write the amounts down. That is why I have carbons on my checks. They have no right to tell someone my checks wont cash, when I have the money in my account. I am so mad. I want know if there is some way we can stop them from this. It is not right.

Anna of Yorktown, NY April 16, 2009

Anna of Yorktown NY (04/16/09)
my first visit to the store, it was a hour and a half trip for me. went in to purchase a gazebo which i had called prior to making the trip there to make sure they had in stock. when i got there not only were they very nasty but they said they did not had anymore in stock and was pusing tme to buy a more expensive one in the store.

also many of the items in the store even though they are the same item they are marked different prices, they apply they own bar code numbers on the item and are very different if price. when i spoke to the manager in the store they tried to convince me that they were different items, when they were not. I have tried to contact there costomer service department and they have ot yet returned a call to me.

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