BJ's Club

stacey of kissimmee, FL July 15, 2009

I have been a bjs member for 5 years now on 07/11/2009 I went to pick up some thing as i got to the counter when i tried to by my beer i realized that i had left my ID. so i called home so that my son would bring it I waited 35 to 40 min for it an other employee that knows me asked if i need help and i explanied to her my situation know i am way above the requierd age born in 10/20/1976. once i got my ID I went to check out Ms katrina came and I had mad a commint about how maybe bjs should have a system that was able to see members date of birth. she then became very rud and began to call me a !#^%

i asked for her to get a manager and she stated ok as she handed me my recipet she pushed me. she pushed so hard that my sliper came off I pushed back and she began to atack me so held her back the only way i could and pushed her off of me she fell to the ground . mind you while this is happening my daughter was there the whole time no one came to help not managment, security or other cashiers mind you this happen in the front of the store.I felt that this is complet uncalled for i have been in customer service for 10 years and would never put my hand on a customer no matter what this was the most crazy thing i ever had happen. as i left managment was not helpful at all thay gave me no information on corp on names. I feel that as a customer of BJs of 5 years that another form of action should have taken place.

garren of charlotte, NC July 1, 2009

I joined BJ's today 01 JUL 09 and was double billed for an item. I discovered this before I left the store and stood in the same check out line as the error occured and was told that it must have rung up twice and I would be required to go to customer service to resovle the issue. No apologies were forthcoming at customer service either. I got a full refund for all purchases and club fees at that time. Please be cognizant of the double charge practices at BJ's.

Vincent of Shoreham, NY April 17, 2009

Last Friday 4/10/2009 my girlfriend and I signed up for a membership at your E. Setauket, NY location. We purchased 2 buckets of cat litter a case of water and a container of coffee which totaled to 42.63. There was a coupon for 200 off of the coffee which then brought my total to 40.63. We checked out using self-checkout. The self-checkout was not accepting the coupon for some reason so I swiped my debit card entered my pin and the transaction went thought and the register froze up not dispensing a receipt.

After management came by to assist they insisted that the transaction never went though (even though the screen said 0.00 balance) they swiped my card again. So I was charged an additional 42.63. After logging into my online banking from my blackberry, I showed them the two transactions and occurred. They refused to do anything they said its in a pending state my bank will reimburse my card.

Bank of America places all new transactions a in a open pending state so you always have a true balance. I tried explaining this to management but they did not want to hear this. Very nasty people you have working at that location. I didnt appreciate the treatment that I got> how do I go about getting back my 40.63 that I over paid. I refuse to go back to that store. I cant wait to cancel the membership and go to Sams Club!

Jeannette of Westford, MA March 17, 2009

I purchased a spa online from BJ's Wholsale Club, it arrived December 18,2009 defective does not work at all, they asked me if it was repaired would I keep it, I said I would, to this date March 17,2009 (3 months) it has not been repaired,and no firm date has been given only promises.

Since the spa is inside my home the windows will have to be taken out again to take it out, it has been filled twice and emptied, an electric heater had to be left on for two days when it was emptied so the residue of water in the pipes would not freeze during the cold weather, I also had to take two days off from work because of promises that it would be repaired or picked up, I still have an unusable spa and nothing but promises.

Kai of Garfield, NJ March 7, 2009

I bought a vizio tv back in nov of 07 up to about a month ago it had worked fine with no problems. All of a sudden it had stopped working , I called the warranty company offered by BJ's which I purchased for an extra 120 for 2 years. They arranged for a serviceman to come around and look at it, he said it would need a new part and that part takes 7 to 10 days to get there. They called me a week later and set up another service , he came around opened the tv and said it was the wrong part that he got. Now he would have to reorder it. In short I would have to wait another 7 to 10 days.

Another week later he comes around again puts in the right part this time turns on the tv and nothing!! After playing around with it some more he said it would need a new panel. By now I had enough, I had taken 3 half days off work to be there when he came around and now for him to tell me he got it wrong!! You either know how to do your job or you don't. Same story again I would have to wait 7 to 10 days. I decided to call BJs after waiting another 5 days to see what they can do. They told me they would have to speak to the service center.

So I called the service center, they said they are waiting for BJs to tell them the part number as they can not find it. So I called BJs back and told them this, they said they can not do anything until the service center informs them if they can or can not fix it. So in short they are playing cat and mouse both saying they are waiting for each other. I decided to call vizio and ask if they had the part number, in less than 2 minutes I had the part number , the cost of it and the rep telling me that it does not make sense to replace the panel as it costs 1800 and the tv itself only cost 1100.

I called the service center and asked why its taking so long to find the part and that I had obtained it in minutes, I even gave the number to them. This service center is for tv repairs!!! you got to be kidding me. So my question was If I could obtain this info in minutes why on earth is BJs service center taking so long to obtain this info. Why is it taking so long to approve my refund as the contract states? It should not take over a month to take care of this matter. I have lost time of work for someone who does not know what they are doing , spent hours on the phone trying to understand why its taking so long and to get to the bottom of it and I am know where near. When you buy warranties its for piece of mind, that is the last thing I have got from BJs.

Laura of Wyoming, RI February 15, 2009

I ordered a TV thru BJ's Internet on 12/18/2008. I was suppossed to have a 170 discount/coupon which was supposed to be applied within 3 days. It is now 2/14/09 and I have still never received my coupon discount. I have been calling since 12/26/08 to find out when my coupon will be applied. I keep getting an answer of 2-3 days of delivery. The TV was delivered on 12/21/09, how long do I have to wait?

When I called 3 days ago (for the 5th time), I as told that I would get an answer in 3 business days. An anwser about what? I have the coupon, it is good. I have dealt with 2 managers with BJ's and they are the ones that have been jerking me around. They both promised that this situation would be dealt with within 3 days. HELLO, it is now 8 weeks later and I still cannot get my discount/coupon

I asked the manager, the last one that I talked to ( I have talked to 2 that said that they would help me, and then fell off the face of the earth), about the interest on my credit card that incurred because BJ's did not give me my coupon discount. She said that it was not her fault and that I should just deal with it.

Laura of Wyoming, RI February 15, 2009

I ordered a TV thru BJ's Internet on 12/18/2008. I was suppossed to have a 170 discount/coupon which was supposed to be applied within 3 days. It is now 2/14/09 and I have still never received my coupon discount. I have been calling since 12/26/08 to find out when my coupon will be applied. I keep getting an answer of 2-3 days of delivery. The TV was delivered on 12/21/09, how long do I have to wait? When I called 3 days ago (for the 5th time), I as told that I would get an answer in 3 business days. An anwser about what? I have the coupon, it is good. I have dealt with 2 managers with BJ's and they are the ones that have been jerking me around. They both promised that this situation would be dealt with within 3 days. HELLO, it is now 8 weeks later and I still cannot get my discount/coupon

I asked the manager, the last one that I talked to, about the interest on my credit card that incurred because BJ's did not give me my coupon discount. She said that it was not her fault and that I should just deal with it.

Chris of Woburn, MA February 11, 2009

I was checking my receipt after I cashed out from a self check out and realized that an item (Tyson Cheddar and bacon bites) were charged at 10.99. While that is not alot to pay I have not tried this product and was intrigued with the price of 8.99 clearly marked in Bold. There was a 2.00 Manger coupon I saw when I placed them into my cart. I go up to the service desk and advised them of the situation and had to walk back with the service desk personal and show them the sign. They saw the sign and ws going to give me the the dicounted price. I think since it is a manager coupon or BJ coupon in this case the Item should be alotted free of case. I was advised by the manager I was not going to recieve this Item free I got a full refund.

The tone and lack of overall service from the manager Judy clearly states that this company does not have employees who really acknowledge club members and I would expect better service from a member of upper leadership. I don't spend much but about 180 on avg for the last 6 months every 2 week, I certainly have my doubts that I will be going back this this BJ's and ceratinly will not think highly of the management. In short please advised of the lack of service from Judy and the overall management team at Bj's on the Woburn/Stoneham line in Mass. Unsatisfied Member

Paula of No. Providence, RI December 31, 2008

on dec 30 at about 830pm i used one of bjs automated cash out system i put in a 20dollar bill followed by another when the second 20 dollar bill aparentley got jamed the ight came on indicating a problem the ist girl attending the machine tryed to clear the machine with her card with no luck manager was called and her card cleared the machine meanwhile they took me to another register and rang me up the girl that cleared the automated machine said heres the problem

the 20 was torn and jamed then i told them that would be my 20 that got jamed they said i couldnt have it and they close out the register in the morning i now have to be inconvienced to go back there . ive been a club member for years .and the girl that attended the machine didnt even ask me for my name and # i had to ask her aren't you going to take my name she handed me a piece of paper now what if there were other errors during other peoples tranaactions during the day what am i going to take the loss for other errors

Peter of Randolph, MA November 30, 2008

I went in to buy two new tires for my Hyundai on Sat Nov 29. It was very busy and I was told to come back at 9AM on Sunday to get fast service (60-90 minutes)so I did. It took over three hours to buy and have two front tires replaced. I was waiting partly because the gut in front of me was inside BJ's shopping, so I was kept waiting until he finished shopping.

I won't be back to buy tires ever again because the people at the counter aren't concerned about fast, fair service. I can't spend three hours in a room waiting for two tires. There are too many other tire stores pleading for my retail business for me to remain loyal to you. What a waste of time! The economic damage is to [BJ's] and the attitude at Monroe is responsible.

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