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Kenneth of Fords NJ (06/27/08)
I went to the Edison, NJ BJ's on Wednesday, June 25, 2008. They had a coupon in a booklet that said the Magellan Maestro 4250 GPS System was on sale for $149.99 after the instant $50.00 rebate. The total cost should have been $149.99 plus tax. The manager Scott refused to honor the coupon and said it was a misprint. There was NO notice in the store anyplace (or in any Newspaper) stating the error/misprint. The coupn was valid through 7/6/08. The manager Scott told me that if I did not like it I can Get out of the Store.
His clerk was going to accept the coupon, but said she had to accept the manager Scott's permission and she had to call the manager over. She said that she knew it was a State law that the business had to honor the coupon if there was nothing in print to retract the error. That is not a way to run a business. I am a handicapped person and do not appreciate making any extra trips, especially if a printed coupn would not be honored.
Due to my handicap I have difficulty walking and breathing. The stress of dealing with the manager Scott make my breathing more difficult and upset me terribly. I barely made it home as breathing was extremely difficult. My wife had to assist me into the house and I had to take a double dose of my Asthma medication (Inhaler). I would appreciate a call about this matter as I would like to discuss it further.... Thank you.
Beverly of Port Jefferson Sta. NY (05/30/08)
We had a phone call that BJ's was offering home improvements and had a salesman come to our home. When the salesman came he told us that we would firstly have all the work done in one day. We put our order in with the salesman and we ordered to Bay Windows that we were under the understanding that all panels of the windows opened. I asked him specifically if they opened like our front window and were told YES. Then we ordered a replacement sliding patio door and a new patio door for the side kitchen area that needed a hole cut for the door. We told the salesman that we wanted mini blinds in the doors he notified his boss by his computer and was told they could yes get the doors we wanted. We then ordered a new front door. We told the salemen we are having #1 a shower at our home on June 7 and a wedding shortly after but we wanted the work done in one day and before June 7. He checked again with his boss and they said that would be fine.
A few weeks later we got a call from Bil-Ray notifying us all the windows and doors were in and they wanted to set up a date. My husband spoke to the guy and he told him he could not do the work in one day that it would take 3 days to complete. At that point my husband cancelled the job. A few days later I get a bill from the credit company notifying me that I was accepted for credit and I called them to find out that they had put 4707.00 on my card and we were without anything. We called and told them to cancel everything and take it off my credit card, I also called and cancelled the credit card so they could not put anything else on there. A few days later they called my home and told my husband they were sorry for the confusion but that yes we were told that it would be done in one day and they would do it in that day if we would accept it, so my husband agreed. The crew showed up removed all windows and doors and cut the hole for the sliders.
When the sliders were installed we noticed that #1 they had shades in the windows not blinds like we ordered and one door had no mechanism to raise and lower the shades so they installed broken shades. The bay windows that were installed only had one window at each end that opened not the entire opening of windows that we ordered and the front door we ordered never came. The guys left that day and said they would be back the next day to finish our vinyl siding that they removed to install the windows and that is still not touched. I spoke to Paul on 5/7 and explained I was not happy I wanted blinds like I had seen in Lowes on the Pella windows I am really not happy with the sliders along with the windows that do not open entirely. He informed me that he would check out Lowes and see about the windows I wanted but that Pella Doors are [expletive](that is exactly what he quoted) compared to the window he put in and that he would call me back in a few hours.
Well he called back 5 days later telling us that if we kept the doors he would not charge us for the siding to be repaired and if we wanted Pella we would have to order them from Loews, have them install them and give him back the doors I have and they would take 4,000.00 off the price. I told him I would go home speak to my husband and call him the next day. Which is what I did, my husband called him the next day, and the next, and the next. No return call.
We waited 2 1/2 weeks for a call when I called Chicago the main office of the Republic Door company and asked them to please at least send the equiptment to raise the shades because we are having an affair at the house. They never called back either. I waited a week and on Monday May 27 called again and spoke to I believe Brian who is in charge of Bil-Ray he told me he doesnt have what I wanted but that he got the President of Bil-Ray on the phone and he would be calling me that afternoon. I called him back the next day and told him I was contacting Consumers Affairs and the Better Business Bureau
My husband was diagnosed with a disease over the winter and this is causing him and I alot of anxiety. My daughters shower is next Saturday and the house looks terrible from this experience. This is a horrible way to do business.
Albert of Meriden CT (03/15/08)
For the past several months, when we go to BJ's, I have to walk all over the parking lot in the rain/snow looking for a cart. I finally complained at the customer service desk, because I have a handicapped permit but what good is it to park near the entrance when you have to walk way out in the parking lot to get a basket. The guy behind the counter said that the new manager did not want them putting the baskets in any of the ques near the entrance. This is the most absurd thing I ever heard. I am paying $60 a year so I can retrieve my own basket, in the rain, while being handicapped?
Diane of Gloucester MA (11/17/07)
I purchased an LCD TV for $80.00. I got a confirmation e-mail and number. Shortly after, I got an e-mail that said my purchased was canceled.I did not cancel it. It appears the product was marked wrong.
Yvonne of Gloucester MA (11/17/07)
I purchased a 42-inch lcd tv for $80.00 plus shipping, got my confirmation letter,
shortly after I got an email canceling my purchase, I didn't cancel my purchase, it appears they marked the product wrong.
R of Brooklyn NY (06/24/07)
I went shopping at my local Bjs store on the evening of June 23rd, 2007 and upon reaching the end excessively long cue to checkout I noticed that the cashier was experiencing some problems with some broken eggs from the pervious customer he had just handled. So I carefully got his attention and told him to make sure that none of the broken eggs spill on the items I had put on the conveyor belt waiting to be checked out as my mother (who was shopping with me) is allergic to that type of stuff. The cashier looked at me like I had two heads and proceeded to wipe his hands with a paper towel before he disappeared somewhere. Before he came back, my mother had packed all the items from the conveyor belt and placed them back in our cart with the hopes of avoiding the egg spill. But when the cashier returned, he so boldly confronted us asking us why we had placed the items back in the cart, and were we planning to walk away with? Blatantly insinuating that we were going to steal the items or whatever else he was thinking? At which point I lost my temper with him. Not only had he failed to clean up the filthy conveyor belt, he was now insulting us.
Diane of Greenport NY (05/31/06)
I noticed blistering on the sidewalls of the tires mounted on my Jeep Wrangler. They were purchased and mounted at this BJ's in 7/2001. I stopped into the service center on Tuesday 5/30/06 with the copy of the receipt to ask about the warrantee coverage. The service men said there was nothing they could do. BJ's warantee was for 3 yrs/36,000, but they failed to mention anything about a recall on some of Michelin's Tires withthe same problem I have with mine. I have emailed Michelin and am awaiting a reply. I will try to contact them by phone, but I suspect it will be the same story, too bad for you. I will never buy a Michelin Tire again.
I now have to replace four tires before they need to be (tread life is still very good).
Claudia of Miami FL (09/19/05)
We Purchased a generator the day after KATRINA hit us 8/26/05, we used it for 2 days. One week later my husband decided to check it to store it away until we needed it again. It would not start, he checked the gas and all its components that the intructions said , but no go. I immediately called BJ's and talked with the Manager, he was extremely rude, and condescending, he said it was not his problem since this item was NON RETURNABLE. I explained was not seeking a refund I purchased a GENERATOR to have it for preparedness for storm seasons. I wanted an exchange for the same item but one that WORKS, not one that needs repair after one week of purchase.
Martha of Mechanicsburg PA (06/22/05)
The merchandising of bagels has changed and the price has increased. The new bagels are only slightly larger than the pre-bagged ones we used to purchase.We were told that their supplier no longer sold the prebagged bagels - then why can't they get a new supplier? Also, many items have increased in price to the point that we can buy the same items at Wal-Mart and don't have to pay an annual membership fee. Please go back to the prebagged bagels that were 12 for $2.99 and discontinue the newer loose ones at $2.99 for nine. I have been a member of BJ's for a long time and have always felt that I got good bargains there, but it is changing and not for the better. I will have to reconsider renewing my membership when it expires!
Vikki of Ridgewood NJ (04/05/05)
I have bought 2 sets of wireless phones from BJ's and they don't work!! I have called the phone numbers for help and they day that the serial number have expired and I bought them 2 months ago but do not have reciept.
David of Cambridge MA (02/12/05)
While my car was being serviced (flat tire repair), my Nextel Model i830 Cell Phone was stolen from the vehicle. My car was left unattended in the BJs lot for approximately 5 minutes prior to it being brought into the shop by their technician. When the car was returned to me, I noticed that the phone was missing. Upon notifying the department Managers (1 from Monroe Muffler/Brake, 1 from BJs) I was told, There is nothing we can do about it because I am sure that the technician didn't take it. After requesting to speak to a manager I was told by a Department Manager named Rebecca that, There are a lot of people in the parking lot (NOTE: There was ONE other customer in the vicinity while my vehicle was unattended. All other people present were BJs Employees. It was raining heavily at the time making the possibility of a random theft unlikley). I finally spoke with a Store Manager named Mike B. who refused to take any kind of a report claiming that he could not do anything without a police report.
NOTE: Not once did any BJs Employee offer to so much as write down my name and phone number in case the phone was recovered. The prevailing attitude was There is nothing that we can do about it and What do you want us to do?
$299.00 Nextel Model 1830 Phone stolen from Vehicle. Salem, NH Police Report Number 050410017.
Siva of Raymond NH (01/28/05)
I took my car to the BJ's club tire center in Hookset, NH to get the tires replaced one evening. I was told that day that there were 16 tires of the model I wanted. As they were working on someone else's car, I decided to come the next day morning. When I went there at 10am I was told by another guy that those tires were out of stock. I was surprised that it could have gone out so soon. Anyway I told him I'll look around in other shops and if I couldn't find it I'll special order by phone and he was ok with that. I later called to special order and he said I have to be in person to do that. I was extremely frustrated that only a few hours back I had told I'll call and they were ok and now they changed their mind. I did go to special order in a couple of days and I was told by the first guy(who said 16 tires were in stock) that the tires were in stock and 8 of them are available. He charged my creditcard and made me wait for 45 minutes and he comes back and says they are not in stock. I was VERY FRUSTRATED. I still kept my composure and asked if they could special order those. He said those tires are NOT MANUFACTURED anymore.
Debbie of Torrington CT (06/18/04)
Each time I have decided to make a major purchase at this store I have been treated with little to no respect. Last spring I wrote to you about a $900.00+ screenroom that we purchased and had nothing but problems obtaining after ordering it. Today I took my mother and we tried to purchase the EX Up canopy that my father saw and would like for Fathers Day. Upon arriving at the store we went to the display and discovered that there were none on the floor. So we went to the service desk and asked if there were any in the storeroom. The young woman on the desk said she would check and went to the computer. She said that there were none in the store and that there were 8 coming in on a truck in the next few Days. I asked if she knew when and she stated in the next few days. We just left. I own a business in this town and if my employees were this unhelpful I would be sure to either correct the situation or they would find themselves unemployed. What am I supposed to tell my father, that his gift is on a truck coming in in a few days and if he wants it he should go up every few hours to see if the truck has shown up and here is the money that I would have paid for it?
When we finally got the screenroom that we ordered it was in a box that was damaged and when we got it to our camper in Granville Mass (27 miles from here) we found that it actually belongs to someone else, it was not our name on the box. Not to mention the hassle of trying to pay for it with our company check.
We were so excited when BJ's opened here in town so we didn't have to go to Waterbury to Costco to do our shopping. Now I wonder if it is all worth it.
Leticia of Chesapeake VA (05/22/04)
My first amendment rights were violated by Ms. Bobbie Harris. While I was walking out the store with my friend and her mother visiting from Puerto Rico and we were talking to each other in Spanish and Ms. Harris approached me and said speak English you are in america. Mostly educated people in america speak at least a second foreign language. I felt discriminated and very offended by this remark.
Patricia of Coventry RI (12/15/03)
The automatic doors closed on me and stayed closed, breaking several ribs, separating ribs from sternum, injuring back and neck, etc. I lost my job, can't drive, sit, MOVE...treatment projected to be long, painful, and moderatley successful.
Daniel of Vineland NJ (12/13/03)
When I purchase fuel for my automobile or truck at BJ's WHOLESALE CLUB, I always ask for premium. It is usually a few cents cheaper. My car requires premium and my truck runs better with it. As usual I pulled up to the pump, unlocked my locking gas cap and requested a fill up with premium fuel.When I was leaving I looked at my receipt and noticed I had received 87 octane fuel, not what I had requestrd. The vehicle knocked and pinged the entire drive home. NJ requires the attendant dispense the fuel, NO SELF SERVICE. I clearly stated what I wanted. Must I follow the attendant and watch every single move?
George of East Stroudsburg PA (07/08/03)
Bought a folding lawn chair, tube metal plus plastic fabric and plastic arm rests from BJ's. Good and sturdy. We shopped at many stores and felt this was the best buy.
Bought 3 green and 1 tan folding chair.
Put 3 chairs in back yard prior to use one day and the temperature got to 99 degrees. Went to sit in the tan chair and the arm rests started to collapse.
Stella of Stoughton MA (03/12/03)
On Oct.18, 02 we had purchased Four (4) New tires at the local BJ'S wholesale club at the Tire Center. The tires were Balanced and installed by the staff at BJ's. Approximately a week later the car was brought back to the tire center due to strong vibrations in the steering wheel. The tires were re-balanced. A week later the car was brought back to the tire center for the same problem, the clerk on duty referred us to the manager Mr. Richard Higgins. Per Richard Higgins the tires were rebalanced once again. On Nov. 1,2002 the car was taken to Nissan Dealership for diagnostic testing. It was determined then that the tires were defected. The car was taken back to BJ's tire center. We were told that the manager was gone for the day and nothing can be done for us. On 3/12/03 the car was taken back to the BJ's tire center for the same problem again. BJ's tire center staff informed us that there is absolutely nothing wrong with the tires.
On 3/12/03 the car was taken to the Avon NTB center. Once again it was confirmed by the staff at NTB that the tires were defective. At this time we decided to change the tires and purchased a different maker of tires during the remounting of the tires it was discovered that due to defective tires both bolt-joints on the front end of the car were damaged and need to be replaced A.S.A.P.
We had to absorb the cost for both sets of tires $500.00 per set, and now we are in the process of having the car repaired (replacement of the bolt-joints) estimated cost $1200.00. This is a car we have purchased new only three (3) years ago.
Steven of Holbrook NY (10/26/01)
We went to purchase a safe that was $149.00 less a $20.00 coupon which state your price $129.00 and they were charging me sales tax on the $149.00 instead of the $129.00 I believe that this is illegal can you please advise.
I believe that BJ's is defrauding the public and that this should be looked into. It also stopped me from purchasing the safe, its not the price it was the principal.
Rachel of Virginia Beach VA (04/22/01)
Update on Complaint about Rebate:
After posting my complaint on this site and a few others, I contacted BJ's general manager. Dan Dintino readily took back the DVD player and gave me a full refund. Thank you for allowing me to post.
Rachel of Virginia Beach writes (4/19/01):
I purchased a DVD player at BJ's Wholesale Club on 3/03/01. BJ's advertised the price at $229.98 with a manufacturer's mail-in rebate for $50.00 and a final consumer cost of $189.98. In front of the item was a sign that very clearly stated the price information. The rebate was attached to the box in plastic.
When i got home and opened the rebate I noticed that it had expired. The offer was valid until February 28, 2001. I purchased the DVD player on March 3, 2001. I returned to the store within one week and explained the situation to a cashier. He gave me another rebate. This rebate was valid but it was not for the product that I purchased.
On April 15, I returned to BJ's with the DVD player and all its components completely intact and in the box. I went to the service desk for a refund. I spoke with the customer service manager, Tom Quigg, who refused to refund the cost of the DVD player. He said that he could not recall an advertised price from early in March. He said the DVD player was a service center item and is not returnable, and could only be returned if defective within 14 days of purchase. The receipt does state "Service Center item not returnable." It says nothing about returning the item within 14 days.
When I asked Tom Quigg about the false advertisement he said that he could not answer that. I told him that I would not have purchased the DVD player at the price of $229.98 if I thought that the rebate were invalid. He responded that the DVD player is worth more than the $50.00 rebate.
It is an outrage that BJ's Club will not rectify this error. If Rachel wants to make an issue of it, she should file a complaint with the Virginia Attorney General and the Federal Trade Commission.
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