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anne of duxbury, MA November 9, 2009 I was given three gift cards in varied amounts and puy them away for a vacayion trip only to find they are outdated. This is truly ridiculous-the card is cash and should be able to be used at any time as it is a gift-why is there an expiration date on it? Kat of Brooks City Base, TX October 8, 2009 I pre-ordered a book on Borders.com. I also ordered a second book. Since the first book was in stock I was charged for both books and the first one was shipped right away. The second books was released for the first time two months later. I waited two weeks. I called customer service and talked to a representative, she told me that she could see where I paid for the books and that one was shipped. She said she would get back with me by email. I heard nothing back. I tried to call, the representatives see my account online, they hang up on me immediately with out a word. I made a Better Business Bureau complaint, they emailed me that something went wrong with the order and I was never charged for the book. I have a credit card statement that says other wise. They will not respond to the Better Business Bureau complaint, they will send me the book, they will not give me my money back, and now won't answer my emails or talk to me on the phone. Ron of Anne Arbor, MI September 2, 2009 How dare Borders not allow me to scam them by abusing their coupons!? I demand to be offered additional items as well! Don't bother me. I am a self-righteous customer with a Napoleon complex and feelings of entitlement. I am not happy with the website order servicing Borders offers either. My only recourse is to let this taint my view of Borders in-store employees, who clearly should have more control over these things. Lazy, disrespectful, socialist, rude demeaning slugs. What do they even get paid for? I will never take my abusive tones and attitudes there again! I hope my threats of taking my money to their competitors force them out of business forever. Jim of Fresno, CA August 1, 2009 I went in to Borders to buy a book.I checked with the customer service person to see if the book was in stock.She said it was and went to get it but came back and said it was not in the spot it was supposed to be.I asked if I could order the same book. She said I could. So I had to purchase a Borders Pre paid card.She said the book would be in on Tuesday. I went in on Tuesday it wasn't in. I went back Thursday and asked if it was in and could they track it. The assistant manager said it would be in on Friday. I asked him if they had the book in stock. He checked the computer and said it was. I stated that's probably the book I came in to purchase originally. He said "No we had another shipment arrive with this book". I said then why cant I have this book. He said I would have to purchase the book again.I walked out. The book still hasn't arrived . Michael of Louisville, KY March 17, 2009 Michael of Louisville KY (03/17/09) Maxine of Tujunga, CA January 19, 2009 Maxine of Tujunga CA (01/19/09) James of Ballston Lake, NY January 10, 2009 James of Ballston Lake NY (01/10/09) I emailed again a couple weeks after, and received THE EXACT SAME LETTER! WORD FOR WORD EXACTLY THE SAME! No one at customer care (what Border's calls their alleged customer service department) cared at all to respond to my specific complaint - just fire off a pre-formed form letter, and ignore what the customer really asks for. I also spoke to customer care on the phone, and got a non-stop description of what Borders couldn't do. This started out with a long wait time on hold, with messages urging me to email them, before I finally got an actual person who went into a long description of don't know, don't know, can't this, can't that. The first thing they couldn't do was even get any information that I had an order at all - finally it struck the extremely unknowledgeable service person that yes, they could just enter my email address and the information was right there (which was my suggestion). But apart from having the cost and date of my order, that didn't help at all, as I had to endure a seemingly endless litany of we don't know... we don't know...no one can help you...oh,all our supervisors are on other lines, etc. etc. Especially with Borders known to be closing stores, you would think that they would be eager to help customers, and try their best to deliver top-of-the-line customer service. No such luck! The bottom line is, if you do want something from Borders, make sure you can carry it in your hand when you pay for it, because otherwise who knows whether you'll be lucky enough to get what you actually order, and you certainly will not get anyone who cares enough to actually help you. Avoid Borders.com! Advertisement
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