Boscovs

Elizabeth of Westminster, CO October 13, 2009

I purchase online. Boscov's advertises items at greatly reduced prices. After taking your order, they take the item off the site and report that they are out of stock. They cancel the order. After one or two weeks, they put the item back on the site at the regular, not reduced, price. Then, you receive whatever you ordered with the 'special' item; often, these are things which you would not have otherwise ordered. This has happened to me twice.

Kenneth of Milford, DE April 8, 2009

Kenneth of Milford DE (04/08/09)
Purchased four pairs of mens Architect regular fit jeans 1st pair tried on at home fit perfect, had the jeans hemmed. Quess what, other three did not fit(waist).The size tag on the inside waistband on all four jeans read 34x30. Assumption, three of the jeans had wrong tags attached.

Spoke with mgr told him what had happened, his response was I should have tried on all four jeans, I commented that I believe that is what Quality Control is all about. None the less, no exchange, no refund just sorry about that. I'm out 60.00 for the jeans and 40.00 for alterations.

Cathleen of Toms River, NE January 14, 2009

Cathleen of Toms River NE (01/14/09)
I purchased a dress on Dec 4th to wear to a special event with my husband on Dec 6th. After I did my hair, make-up and slipped into my nylons my last task was to put on my dress that I had tried on in the store. The horror started with finding that a store security tag, the big ugly plastic thing attached to items in the store, was still attached to the dress I had purchased. Needless to say it showed as it hung from under the dress so I did not go out that evening. The following Monday I went to the store with the dress and asked to speak to the store manager, I think her name was Toni.

She took off the security tag and took my home address information with a promise of some sort of compensation for my troubles or at least a written apology. I'm still waiting, and I feel she just blew me off. If this is store policy or how management handles its' customers count me as one less shopping at Boscov's.

Ann of Thurmont, MD December 19, 2008

Ann of Thurmont MD (12/19/08)
I was away for the entire month of October and when I arrived home and found the bill. I paid it immediately full amt. 37.30 on Nov 3rd. On the 10th of Nov. I was billed 15.00 late fee. Yes, I do believe in late fees, but 40% for only 8 days. I called and told them I wanted to cancel the card. I did ask to speak with the supervisor and the girl left and very huffy came back and said she could wave the fee and asked do you still want to cancel the card with principle I replied yes.

I never did speak to a supervisor. I did write to the Retail Services explaining about the 40% late fee and on 11/20/2008 I received a letter saying we are unable to honor your request for a late waiver at this time plus other stuff. They cannot explain the 40% interst for 8 days only. I still cannot understand the 40% for 8 days. Of course it is no surprise that they are closing stores before they open or have been open for a very short period of time. I hear complaints every day about Boscov's. They are not Custom oriented at all. Thank you for a chance to get this off my chest. I'll not return to their store.

Tracy of Norwalk, OH December 10, 2008

Tracy of Norwalk OH (12/10/08)
Ordered remote control cars for christmas and after a week they decided to cancel my order because it was no longer in stock.When asked why they sold it in the first place if they never had it I was hung up on. They have the worse customer service,and I cannot belive they are still in business selling items and taking money from people for items they do not even have!!!

I really hope people stop ordering from this company and they go out of business.

Irma of Long Branch, NJ August 21, 2008

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |