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Burlington Coat Factory |
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To put it mildly, Burlington takes a hard line on just about everything. Even the everyday return of an item that doesn't fit becomes an exercise in frustration. Then there's the store's security policy: Christina of Salineville, OH (11/5/05):
She stood there until I washed my hands and escorted me to the front door. She was very rude with the things she had said and treated me like a shop lifter. I told her that I was a paying customer and that the merchandise no longer belonged to them, it belonged to me. I told her I was not a thief and did not appreciate being treated like one. I was very embarrassed and felt that she had no right to bombard me in the restroom and escort me to the door. By the way, the manager had been standing right at the checkouts when I checked out, so she had known that i did pay for the items. Steven of Los Angeles (11/1/05):
My wife told male employee that the cashier must have failed to remove or deactivate the devices. Male employee said he didn't care and it was not him that failed to remove the device. I then spoke to employee and told him that there was no reason for his tone of voice with my wife. While the employee was looking at the DVDs in the bag I reminded him that he was a representative of Burlington and that Burlington is responsible for the failure of the cashier to remove the security devices. The male employee looked at me with disdain and said in a loud voice (in a crowded store) that: "You are no longer allowed in this store". My wife and I were shocked by the employee's conduct and said nothing further as I left the store with the alarm again sounding because the employee still did not deactivate the security devices. Marie of Plantation FL (10/19/05):
He made no assessment. He simply judged my children based on their skin color and automatically assumed that they were criminals. My kids felt embarrassed, ashamed and dehumanized. My son is only four years old. No children should be humiliated and treated like criminals based on their skin color. I am seeking justice. The store failed to apologize or admitted any wrongdoing. My children went home sad, feeling hopeless. Frankly, so do I! Angelina of Southfield MI (9/29/05):
After standing in line all that time and paying for each item somehow something went off and they were treating me like a criminal. The store manager refused to compensate me for the horrible service and the embarrassment in any way. Dean of Phoenix (4/22/05):
She looked at me as if she was mad at me for having to correct the cashier's error and bluntly said "No" - "You cannot remove the cart from the store!" Other stores I shop either allow you to take a shop out or most even provide electric carts for handicapped people. Neither I nor my family will ever shop at another Burlington Coat Factory outlet. I was fully exhausted and panting for breath as I got to my car and was dizzy and had to sit still a few minutes and came home still having difficulty. April of Cape May NJ (4/1/05):
At this time, my daughter darted away from me and into the aisle. When I located her, she was headed towards the outside exit of the store. When I returned to retrieve my stroller, the attendant explained that I could have taken my stroller into the fitting room. |
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