Burlington Reviews

They treat you like a criminal soon as you walk through the door with barricades on the doors and then they have the bathrooms locked like a dressing room. You have to wait for an associate to open it for you. What a terrible shopping experience. They have less security in more expensive stores. It’s ridiculous.

I went on a cruise on April 2026. I stop at Burlington in Merritt Island, FL near the port to get extra clothes and they charge me twice in 2 items. Didn’t notice until I came back home and got the receipt because I needed to return stuffs well we at GA, then I called the store 3 times and gave the receipt info 1st time. The next time someone will call me back. The 3rd time manager will call back. Well I cannot go to my local store for them to review cameras and get my money back.

Angry customer! Tried to purchase jewelry that was discounted and was not given the discounted price on the box. The amount was on the bottom of the Box the cashier charged what the original price was. When I went back they literally accused me of moving the label. When I went and grabbed another box to show that they were all marked the same the price still was not honored. Very disappointed and I will be following up and going to corporate if necessary! This is not the first time being treated as though I am a thief at Burlington for no reason. This has to stop.

Hello, I recently visited Burlington (Panama City, FL - store #1143). I'm taking the time to share my experience, prayerfully, with the hope of Burlington upgrading their leadership, coupled with the lack of training in this store for a specific employee, cashier: Alyssa. At least that's the name on my receipt. Imagine you are standing in line, waiting for the message for the next register. Instead, you make eye contact with the person behind the register - she motions you over with the wave of her hand (no hello, just a wave that you assumed meant for you) to say 'come on over'. Yes! She was that close. Ok, so you place your items on the counter and say, good morning to the cashier.

Unbelievable. I was returning a sandals but didn't have the barcode anymore since my husband was the one who removed it but have the receipt. The sandals were two different sizes (6 & 7 1/2) attached together and that's the reason why I am returning it (unused). The lady told me they cannot accept it because there is no barcode. I told her just give me the other size correct so that I can at least be able to use them but she refused. It's crazy because if there's no barcode, you cannot return, what's the point of having good customer service. Just sad that I have to throw them away now. Such a waste of time and money... will definitely not come back here anymore.

I received baby gifts with gift receipts from the Burlington Coat Factory store in Laurel, Maryland. As I already had some of the items, I returned them to the Laurel store with the gift receipts. The salesclerk must have entered the return incorrectly because a credit was given back to the person who'd given me the gifts (i.e., the purchaser). When I pointed out the error, the salesclerk called over the manager who said, "there was nothing he could do." I contacted the corporate office who said the same thing.

Incredibly unorganized store with merchandise scattered throughout the store due to unprofessional and lazy staff members. I’ve never shopped at an establishment where you’re harassed to leave the store an hour prior to closing, but at Burlington it’s simply the culture. Despite the good prices, doing business with this company is unbearable. Marshalls and TJ Maxx has this company beat in both deals, merchandise, and service.

Shop at the Monroe, NC location often, but never again! Found a pair of size 16 cleats put on clearance for $.25 cent. That’s correct a quarter. The female manager said this can’t be right and that customers change the tags all the time, basically saying this is what I did! So embarrassing with other customers around as well. Would have loved for her to check the cameras or called the police on me since she was basically calling me a criminal. Will never shop here again and whoever priced it at 25 cents should be fired since she made it a big deal. No wonder they can’t keep help at this store, as she probably lies on the employees as well instead looking into the situation! Will be leaving a review on Yelp and Google as well.

What a disgusting attitude and horrible experience my Wife and I had with your employee Izabelle at the Chandler location. We wanted to return a $21.99 shirt that we had the receipt for. They said we needed the original receipt. This was yesterday, So, we went home and returned with receipt and tags today. When my Wife and I got up to the counter we also had a couple of hundred dollars in purchases. First, We had a pair of shoes for my Wife that we returned with NO TAG but we had the receipt. They accepted the return. Then we wanted to return a long sleeve shirt I purchased. We gave them not only the original receipt but the tags that they requested the following day. This time they would not allow the return because they said the tags were not attached! We then asked for a manager. This lady by the name of Isabelle came to the front register and we asked why you won't accept our return?

Hi, I was coming from Gym to store # 1596 in Vaxhaull Nj. I saw they were have a clearance sale on Winter Jackets. I decide to see if they had one that my Son or myself would wear. I found a coat on the Clearance rack. Tried it on for myself. I picked up a few other items and headed to checkout. When I cashier saw it she said it’s not a clearance item as there is no red tag. I explained that there were 3 more of the same exact Coats on rack. I didn’t want to argue with the cashier as I understand policy.

All the clothes come with holes. You can't see until after you wear them, I check the seams in the store and they're good, but it's when I get home and really try them on and look at them is when I notice it every time.

The store at milwaukee near college ave and 13st needs some attention. Clothes are on the floor constantly and the men bathrooms are dirty. Supervisor needs to put more effort to maintain the store a little better.

I bought a watch as a Christmas Gift. When it was opened on Christmas morning, I discovered it was broken. I attempted to return it. I was accused of breaking the watch and told they won't return any item not in perfect condition. I checked other watches on the shelf and they were all broken. I brought it to their attention and they say they don't check their products before they sell them. I contacted customer service and told this is their policy. They knowingly sell broken products and then blame the customer.

I shop at Lake Success Mall, NewHydePark, New York branch. I am very happy with the customer care and cashier's service. I just had to inform about a product called Compound Kings Butter Cloudz Silky Buttery compound. It is good for playing like a stretchy texture. Comes in rainbow colors and a bucket type storage container. The problem was when my girls tried to mix it up I am not sure if it was supposed to be mixed together, it turned to a GREY COLOR. Honestly don’t know if it was because of too much mixing.

This comment is for the person up front, called customer service?? I just talked to the rudest person that works for Burlington Coat Factory. Very, very rude person. Does not know how to talk to anyone. I am giving a 0 even though there's not a 0. This is the store in Dover, I don't have to mention any names because she knows who she is. That's what matters.

The staff and manager at the West Babylon location are the best…Especially Jantra!!!..One of the store's manager. She bought my daughter a Christmas present and that is the nicest and kindest thing ever…She is always kind….Friendly and very sweet….Her customer service is top tier…And she deserves a raise and recognition for her hard work and kindness. Jantra you are truly an amazing person! Thank you so much for making my baby’s day and her Christmas so much better!

Burlington store in Stone Mountain hwy (770) 985-4359, wanted my 3 yr old to try an outfit, and Nicola (I'm sure she gave me a wrong name). Told me that the dressing room so is closed and will not open. And walked away. Terrible experience.

I have attempted to return an item to this east side location 5 times at varying times. Each time there are 30-50 people in line with 3-4 cashiers. It’s Sunday at 11:47a and once again, 50 folks deep and 3 cashiers. I am convinced that this poor treatment of customers has to do with location of this store. I’m going to another location in the suburbs to see if it’s the same. This is shameful. I’ve submitted a review to the company also.

I am always pleased when I shop at Burlington in Manchester CT. The staff is very friendly and helpful. Also you can’t beat the prices. I recommend everyone go and check the store out. This is my new favorite place to shop.

I wouldn't give it even one star because of the attitude of the employees. I went to return some bras the first day I used it, the bar came off the brassier. When I went to return it, the cashier just told me that I couldn't return it. They called the manager and he was too lazy to come. I spoke to customer services and they told me that since I damage the brassier, I couldn't get my money back. I didn't damaged the brassier. Burlington sells very poor quality. I will never return to this store. It's the worst.