Costco

Verna of Islington, NL January 5, 2010

I am very disappointed in your products 1 1/2 years ago I decided to buy all new small appliances I bought a coffee maker. kettle, toaster and a mixer, well the coffee maker it doesn't depense properly say if I want 8 cups of coffee I may get 4 cups and the rest is spitted coffee grounds. The kettle I don't trust the switch for on and off. The toaster it works when ever it wants too not dependable my daughter has one same problem. The mixer is ok for now.I wouldn't recomend this brand to anyone else as you can see I'm a very dissatisfied customer to me it was a lot of money wasted. I have had cheaper products from other companies over the years and they had lasted longer I figure I would upgrade to the stainless steel look. I would appreciate if you could send this letter to the right department. Thank-you.

Richard of Atherton, CA December 9, 2009

We arranged an appointment with the carpet representative from Costco in South San Francisco to come to our home for an estimate. It took several days to have anyone call us, and when she did call us she apologized for the delay because she had been ill (it is surprising that Costco does not have more than one person in this area to take care of carpet orders). Then after the first appointment, a return visit was scheduled, but the representative did not arrive. My wife is a physician-scientist at Stanford University and she had to cancel appointments in order to meet with the representative. After we finally contracted for the carpet installation, the company that is supposed to do the installation informed me that they would be at our home between 8 and 10 am - I waited until 10:30, telephoned their office in Concord, and was told that they could not reach the person who was supposed to meet with me. He finally arrive at 10:35. This is inconsiderate and unacceptable service, as those of us who have jobs cannot afford to miss appointments, and therefore we should not be expected to have others miss their appointments without proper notification.

Shawn of Phoenix, AZ December 1, 2009

I bought a Philips 50PF7220A/37 in 2006 sometime for about 2400.00 dollars and now it has the red LED in the front flashing 6 times then powering off. I just like everyone else thought I had a good tv. Guess not. Definatly out of warranty and costco no longer honers the extra one year on electronics. Have no clue on how much to fix but I am sure it is more than a new tv.

Dustin of Lewisville, TX November 19, 2009

...a copy of a letter I sent to Costo in 2007. Needless to say, no response was received and I no longer shop there. "May I ask why I should continue to shop at your stores when your cashiers are, at the very best, verbally abrasive to me concerning upgrading my membership? I have been verbally harassed several times at several Costco stores in the DFW metropolis over the last six months concerning this subject. Your employees seem to not understand "no thank you". This evening was the last straw and I am completely fed up with the way your employees treat me, your customer. "I left store #683 at approximately 17:38 CST today, 2/13/07. My cashier, James J on Register #11, was another among the many Costco cashiers that, evidently, want to be used car salespeople instead of cashiers. The checkout process started normally with general pleasantries. Once James scanned my card, his eyes got big and he instantly started the used car fast talk trying to sell me upgrading my membership. I told him I was not interested, to please just check me out, and if he mentioned upgrading the membership again that I would simply walk out.

"Evidently James did not take me seriously. He ran over to an empty register to get a piece of empty register tape so "he could show me" how much money I could save. I again told him I was not interested and started to become frustrated. James J then asked me why I was not interested and I stated I simply was not. We then proceeded to get into an exchange of words over the matter cumulating with James J stating "well, if you don't want to be bothered about it, you should write that on the back of your card because I ask everyone that comes through my lane" due to my manager's directions to do so.

"I took my card and did just that, writing "DO NOT ASK" on the back. James J disrespectfully glared at me for the rest of the checkout process and did not thank me for my purchases. Frankly, I do not believe this is how to satisfy and keep customers. I am very disgusted how your employees have been treating me solely based on my decision not to upgrade my membership.

"What is The Costco Corporation, as a publicly traded company, going to instruct its employees on how to address customers? What is The Costco Corporation going to do as a companywide policy that will make me want to patronize your stores? Why is there such an emphasis placed upon upgrading customers memberships that cause cashiers to behave in this manner?

"Until my concerns are seriously and effectively addressed by the Costco Corporation by a corporate wide policy that, at a minimum, mandates "when a customer says no, it means no and respect it", I will forgo any addition patronage of Costco. Costco lost a customer of several years. I now shop regularly at Sam's Club. I do not get verbally abused by their employees.

Trancey of Maple Grove, MN November 18, 2009

We purchased this tv and haven't had it more then 3 years and the picture just went out but we had sound. We had someone look at it but could not get the parts to fix it. the warranty was up so Costco could not do anything and like everyone else you can not get any info from Akai. So now we are out all that money.

Christina of Santee, CA November 13, 2009

I was very disappointed to find out I needed new tires with my BF Goodrich's Radial Long Trail after 30,000. I went into Costco to find out about the warranty and they told me there was non on this model, but the new ones have a 60,000 mile warranty. The gentleman I dealt with was cordial enough but I was extremely frustrated. I have been very pleased with most of Costco's products in the past but I am weary now of purchasing tires again from them. My original tires on my vehicle went for 50,000 miles and this just really seemed ridiculous to me. My suggestion: always find a tire with a warranty (I guess I just assumed they all came with one of some kind) and I would tell someone to research, but I did with these, so I don't know there.

alfred of dedham, MA October 27, 2009

We have been getting your coupon books only about 3 to 5 days before expiration. This does not always give us enough time to take advantage of ths coupons and thus we both lose.

David of Prescott Valley, AZ October 23, 2009

Approximately half of our families food budget, and 97% of our gasoline budget is spend at Costco. If Costco was not in business we we be spending an estimated 5% more on two of the biggest line items in our family budget. Those Responsible for the Costco Gas Pump Lawsuit, do they think that they have won a victory for me? Do they think that Costco will not need to pass along the costs of modification of equipment to the consumer? It makes me wonder who will profit from the modifications required? If this were truely about the consumer, why would I not be getting a check for being over charged by Costco?

Amrish of Glendale Heights, IL October 22, 2009

Costco doesn't want to take responsibility for sell inferior or bad gas. Even after Acura Dealship posting warning sign for customer advising not to buy Costco gas. Unfortunately, this warning came too late and I ended up costing expensive repairs.

Juanita of Lancaster, CA October 20, 2009

I called between August 15 and September 15, 2009 to purchase stainmaster carpet, during that time I was supposed to receive a 200.00 Costco cash card when 500 to 900 sq. ft. of carpet was purchased. That never happened. I selected carpet from a sample and the measurement was 747 square feet. The carpet was installed on 9/9/09 and after it was installed a few days I was sitting in the dining room and I noticed that there were spots thru out the carpet.

I called Tim at In home design to get this problem corrected, he said he would send out an inspector to check it out. He sent the person who measured the carpet out to take pictures and I have not seen an inspector yet. Saturday afternoon he sent Jerry who is a carped dealer to bring samples for me to select new carpet and he has a car full of samples that look like discontinued carpet.

So I selected the one that I liked the best and I was told that I could not get that one, so I selected a second choice. I clled Tim and he said he would have to send an Inspector out before they could do anything. Looks like he is just trying to run out time for some strange reason, like maybe I will go away.

I requested to have the area remeasured due to the fact that the installers took out a large piece of carpet and I don't know how much more thay took because this was the last of the loose carpet then they brought me 2 small pieces and ask it I wanted them and I said yes and took them. Jerry the carped dealer who came out remeasered the carpet and with the 10% waste that he included his measurement was 621 sq. ft. which is 126 sq. ft. less than the original measurement. There seems to be fraud going on here.

By the way I paid 3,584 for this job. I had to pay in advance. When I talked to Tim he said that I would have to pay 900.00 dollars to have the spotted carpet removed and another carpet installed. I have paid for 126 square feet of carpet that I do not have and now I need to pay another 900.00 to have the carpet removed and another reinstalled and none of this is my fault. There is damage to the wall on the stairway through out and a damaged spot near the doorway. The installation on the stair step at the bottom is really messy. It appears that the only perfect thing that they are really good at is to haul off carpet that someone else has paid for.

I am almost 73 years old I guess the idea is to stall until I die. Please look into this matter at your earliest convenience.

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