Dillards

E of florida, FL October 2, 2009

All of the employee complaints about Dillard's throughout the country is absolutely true!!! Not one is a lie for all of you consumers out there. I have worked at a Dillards for a year and a half and busted my ass doing everything they asked of me. Just because I did not make their "unobtainable quotas", I was fired. I did my managers job, training new employess, merchandized better than everyone in the department and still got let go because I didn't meet my numbers. This was the worst company I have ever worked for and am totally boycotting this company and advise people to shop elsewhere. I have never been so mistreated by any company in my life for the work I do. I can go on and on about all the little details of what is wrong with this company, but I won't. I strongly urge people to not shop or work at any of their locations. They don't care about the workers or the consumers. And to the gentleman that had the issue of the "rewards card"..... I can see this happening. The employees are so pressured to sell credit applications(otherwise be written up or fired for not doing so) that this causes a lot of pressure to be dishonest with people. Believe me, it is not the workers' fault. It is the pressure that the company puts on them. The workers aren't as nice as they seem either. All they want to do is make their quota, otherwise they will get yelled at or even fired for not doing their "jobs".

Nancy of Dallas, TX July 12, 2009

I worked for Dillards as a pacesetter for 10 years and then left to accept a position elsewhere. After 5 years I went back to work at Dillard's and was shocked at Dillard's management style and how they treat their employees. There was little or no training - I was simply thrown on the sales floor. They over hire sales associates in all departments to prevent associates from selling their "required quotas" enabling them to cut the employees hourly wage as they are rarely able to maintain their quota.

Regardless of how aggressive I was on the sales floor I received 2 pay cuts (making barely above minimum wage) and was finally let go for not meeting my required quota. My "reviews" were random and I wasn't given the full designated length of time to improve my performance on the sales floor between review periods. During my review I was told that the associates would be rotated within the department to even out the sales as some areas were busier than others but that never happened. There was always a lot of tension on the floor as sales associates struggle/stress over making their quotas so as to not get a pay cut. Associates in "special" departments such as the womens coach handbag department were given free reign over the area and were allowed to bully other associates and intercept sales in the department.

Numerous complaints to the store management were met with deaf ears. I was told by the marketing manager at Northpark not to bother her or the store manager with issues within the department - they simply didn't have time or care - they had better things to do. Dillard's forces their employees to quit or "terminates them for not making their quotas" so they won't have to pay unemployment which is very underhanded. If you must find retail work during this terrible economy go anywhere but Dillard's.

I still plan to file unemployment as they set me up to fail...

Tania of Houston, TX May 20, 2009

About two years and months ago (2006) we went to this company (Dillard's) to buy a cologne for my husband (back then boyfriend). The lady at the counter offered us to apply for credit (like they usually do) and my husband did, thought it was a good idea at the time. A couple of weeks later, we recieved a statement stating we owed almost 800 dollards worth of clothing and other stuff that was bought the same day and the day after my husband had applied for their credit card (which we never bought of course!).

We tried talking to Dillard's about it, but we recieved several calls stating that if we didn't pay they would ruin my husband's credit! Is that unbelievable or what?! We had banned Dillard's from our current shopping stores and believe it or not now we received another statement saying that we owe about 300 dollars, again!! Man, watchout with this company... is not what it seems!

ken of killeen, TX April 25, 2009

I went into the Dillards store today and as i was getting ready to check out, ADRIA who was assisting me started to tell me about the "rewards" card that they have and asked if i wanted to sign up for it. I asked her is this if this was a credit card or not and also asked her for flyer for me to read some information. She told me this is a REWARDS card and also she told me she was out of flyers and she assured me that i was just signing up for a rewards card.

I signed up for the card and afew minutes later after she was done entering the information in the system. She handed me a flyer which clearly showed that i will be receving a credit card in the mail. I asked her to cancel this and she said she cannot, i went to see the manager who said he will cancel this application. I dont know if it will happen but i am waiting to hear from the manager after he calls and cancels this application. ADRIA did not inform me that i may be receiving a credit card, i only filled out basic information, name, addy and tel#. i did not think it was a credit card application. she REPEATEDLY told me this was NOT a credit card and she acted like she absolutely did not care that i wanted this application cancelled after i found out it was a credit card that i will be receiving. she also said she DID NOT KNOW it was a credit card. She was very unprofessional, unilling to help and will NEVER have her assist me again and will let anyone know NOT to trust her or what she says.

Funny thing is other Dillards asssociates heard her tell me it was a rewards card and did nothing until i went to the manager and one lady was kind enough to say she heard ADRIA tell me it was NOT a credit card, when infact it was a credit card application.

Ken of Slidell, LA April 15, 2009

Ken of Slidell LA (04/15/09)
I am african american that was shopping for clothes after the previous day spending 230.55 at Dillards and was wrongfully accused of shoplifting and was asked several times about the shirts that I was fitting I was about to purchase another 350.00 worth of merchandise and I bought 200.00 worth of clothes back because. As soon as I got out of the fitting room I was stared down by a guard and when I went back to return the clothes the clerk was makeing racist comments.

Emotionally Hurt!

Ron of Old Hickory, TN December 17, 2008

Ron of Old Hickory TN (12/17/08)
WENT TO USE MY CREIT CARD TO PURCHASE ANOTHER CHRISTMAS GIFT YESTERDAY AND MY CARE WAS DECLINED. CALLED THE OFFICE AND FOUND OUT, THAT LIMIT HAD BEEN CHANGED TO 260...DOWN FROM 700...I WAS ANGRY, SINCE I HAVE BEEN A GOOD CUSTOMER OF DILLARD'S FOR A LONG TIME AND ALWAYS PAY MY BILLS, WHEN I RECEIVE THEM. ALWAYS PRIDE MYSELF ON BEING A GOOD CUSTOMER AND I KNOW I DON NOT DESERVE THIS KIND OF TREATMENT. IT IS DEGRADING AND AWFUL

Holly of Santee, CA December 10, 2008

Holly of Santee CA (12/10/08)
Last month I purchased a beautiful dress on Dillard's website to wear to a holiday party. I allowed PLENTY of time for shipping and have been anxiously waiting for my dress to arrive. The party is now just a few days away and still no dress. I only received one email regarding my order from Dillard's, and that was the email order confirmation I received just after placing my order. In the Order Status column, it said On Order. I took that to mean that my order was received and being processed.

Now that the party is right around the corner and still no dress, I called the 1-800 customer service number and found out that On Order= Backordered. Never did I receive an email with an expected arrival date or anything indicating that I would be waiting longer than the stated shipping time frame of 5-8 days. To compound the issue, I purchased the dress on sale for almost half the price is retails for. Now that the dress is backordered, they tell me the closest store to me has the same dress in the size I ordered. But I can't get it at the same price and I'd have to pay about 5 times as much in shipping in order for it to get to me in time for the party.

The store is over 2 hours away, so I'm not going to drive there to pick it up and have to pay twice as much as I ALREADY paid for the dress that I was never told was on backorder. I'm completely disgusted by this experience and plan to tell everyone I know how irresponsibly they handled my order. I caution anyone planning a purchase from Dillard's to think twice. Not only is their customer communication terrible, if not non-existent, their dispute resolution [is bad]. I've never shopped anywhere before where they have the exact item you ordered but won't give it to you for what you've already paid... I'm never shopping there again.

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