Dollar General

KATHY of AYLETT, VA September 28, 2009

i had my 4 month old granddaughter in her car seat in the top part of the shopping cart. On my way out of the store the seat flipped off of the cart and my granddaughter was face down on the concrete luckily the handle on the seat kept her from actually hitting the ground!!! i was extremely upset!!

margaret of mexico, NY August 2, 2009

bought a can opener. it will turn 2 or 3 times and quits. what a piece of junk. don't buy made in china is the lesson.

Vicki of Linden, AL June 5, 2009

Attempted to use a Dollar General gift card today. Cashier rang up my purchaes-came to 22.89-I gave him my gift card which was in the amount of 25.00. He could not get it to work and tried 4 times. He got another worker (Beverly) involved-asked her questions-she was on the phone the entire time-she was no help. I was told they had been having trouble getting gift cards to work lately. They voided the transaction and practically threw me out the door! I was humiliated and treated very rudely and disrespectfully.

Absolutely no apologies were made-no solutions offered-nothing. All they wanted was for me to leave. I was snaped out when I asked for manager info of Dollar General people I can contact. Many people were in line and getting irritated. I was forced to leave because I was feeling so very uncomfortable. I will never go back in that store again and will make it my mission in life to spread the word on how I was treated and if just one person decides not to darken the door of that store again I will be somewhat happy. Beverly should lose her job for te way I was treated today.

Debra of Ocala, FL May 22, 2009

Bought the dollar general brand charcoal and we defiantly agree to a prior complaint, that the burning charcoal smells like CREOSOTE...yuck luckily, we put it out and cooked our food inside...

D'Anderia of Crosby , TX May 4, 2009

I was standing in line waiting on the customer in front of me to come back in the store with change. I was standing there talking with my husband on the phone. My items and money were already on the counter when another customer walked around me and placed her items in front of me. The customer finally came back with his change and finished his purchase. The cashier proceeded to ring out the lady that stepped in front of me. I asked both of them if they saw me standing there. The cashier's reply was "are you talking to me?". I said that I was talking to both of them. She said, "I thought you let her go in front of you". My reply was "NO".

The cashier rolled her eyes at me and proceeded to ring out the girls items. The girl that stepped in front of me didn't respond. She kept her eyes on the cashier. I immediately picked up my money and was leaving the store when I heard the cashier say something under her breath. I didn't make it out but I'm sure it wasn't nice. Had I been younger, I would have given those two young girls a piece of my mind. But now that I am a 41 year old I have learned to handle bits of racism with a grain of salt.

Mary of wpb, FL April 30, 2009

Bought charcoal at Dollar General that made my steaks and veggies to taste like CREOSOTE. The taste left was a bitter oil product taste... we allowed the charcoal to burn down as indicated on the side of the package etc. I believe this product is well below consumer guidelines.... What a waste of food and time... let alone not feeling well afterward

John of Mannford, OK April 1, 2009

John of Mannford OK (04/01/09)
my daughter purchased re-boost min but needed ready mobile min. we could not get exchange or refund from store. could you please help us to retrieve our 20 thank you

Angela of Locust Grove, GA March 14, 2009

Angela of Locust Grove GA (03/14/09)
My son, who is 11, and I went into the Dollar General store for no particular reason, but to purchase something in order to get change for a 20. I had to have exactly 15 & going into the Dollar General and blowing 4 - 5 seemed like the perfect way to get the change. We checked out and our total was 4.28. Since I needed change for a 20 I handed the cashier a 20. She then handed me back on the change, change and NOT my 15! Just thinking that it was a mistake I said to her, I handed you a 20. She said,You sure did and yelled (yes,yelled) for a manager to come over. Instead of responding to me by saying that she was sorry for the inconvience and it'd be a few minutes as they had to count her drawer, she didn't say ANYTHING TO ME. Instead she proceeded to check other customers out!

Eventually the manager came over and the cashier explained that she messed up. Still, no apologies to me. After ten minutes of waiting I asked the girl how long it'd be. She said, whatever to me! How rude I thought, but it gets worse! While another girl counted her register the cashier asked me if I needed a job. Of course I said no as I have a job. She then proceeded to tell me that she didn't NEED to work. Well, personally if she doesn't need to work then, why is she there? FINALLY I am handed my change, STILL no apology, so I said, Thank you and sorry for the inconvience that YOU CAUSED ME.

Then, the cashier said other things and shot me a bird! Yes, in front of not just other customers, but also my son! The entire time I had my husband, who is in law enforcement, on the telephone! The manager did NOTHING about this and when I rode passed almost 30 minutes later, I had to it was in my route to run errands that day, the girl was still behind the register. Of course, there is no one at corporate to talk to today and I am not sure if there is anything that they can even do to make me feel any better after being humiliating in front of others and my son!

It is completely ridiculous and uncalled for for anyone in any type of customer service field to be this way! Myself, my family, and my friends will not be shopping at ANY Dollar Generals in the future! I enjoy shopping and expect a little bit of good customer service when I am spending my money and time in their establishment. Dollar General needs to get better management so that this doesn't happen again!

The only economic damage that this has done is to Dollar General. I may not spend a fortune there, but I do shop there and am willing to let everyone know how I was treated. There was no type of physical damage, but there was plenty of mental damage! I was humiliated in front of others in our small town and in front of my 11 year old son. He should not have had to see the cashier treat me the way she did, say the things she said to me, and use vulgar gestures.

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