DSW

Eric of Alexandria, VA October 21, 2009

I purchased a pair of shoes at the DSW store at Pentagon Row in Arlington, VA. I wore them probably five or six times after which a seam on the side of one of the shoes started to come apart - about an inch long gap appeared. I took them back to the store to exchange them for a non-defective pair. I was told by the manager that the shoes could not be returned because there was no way to know whether it was a manufacture defect or whether I "wore the shoes wrong" - as if there's an improper way to wear shoes (put them on my hands? wear them backwards?). I told her I didn't abuse the shoes in any way, but she said she still couldn't take them back because I didn't have the receipt.

So which is it? Is it the store policy to not accept returns without a receipt or would having a receipt not made a difference because even then they couldn't determine whether the shoes were defective or whether I "wore the shoes wrong"? Regardless, I think this is an awful store policy. If I had bought these shoes at any department store across the street at the Pentagon City Mall I could have brought them back and they'd have exchanged them for another pair. The store would then send the shoes back to the manufacturer and receive reimbursement. Why can't this be done at DSW? Instead, I'm stuck with a pair of defective shoes and I can assure you I won't be shopping at DSW anymore.

Maria of Little Rock, AR July 21, 2009

I purchased a pair of shoes on the DSW website for 95 on June 25, 2009. I received the shoes July 3, 2009. Two weeks later I was on the DSW website and noticed that the pair of shoes I had just purchased was discounted to 25. Since I was well within the return/exchange period I called customer service and explained my situation hoping for a price adjustment. The representative was very polite but informed me that DSW does not have a price adjustment policy. I pointed out that I was within the return/exchange period but that didn't make a difference. I then e-mailed DSW and explained my situation again but got nowhere. I have never heard of a merchant not offering a price adjustment--I was especially upset since the item was discounted over 75%. That was my first shopping experience with DSW and it will definitely be my last.

Rachelle of Detroit, MI January 29, 2009

Rachelle of Detroit MI (01/29/09)
I am a customer of DSW and have been so for a couple of years. Just recently I purchased a pair of Jessica Simpson Collection boots. I did try the boots on before leaving the store with my purchase. I wore the boots once on December 31, 2008. Midway into my night I realized I was in a lot of pain. After taking of the boots I discovered I had a bleeding toe on my right foot. After carefully examining my socks and then my boots, I discovered two staples sticking right through the leather in the toe area of the shoe.

I have since returned the boots to Fairlane Mall location, Store #29180. While in the store I spoke to the manager on duty J. Jones, who was very apologetic and empathetic. I appreciated that. However, I inquired on buyer information because I was not able to locate any contact information for the manufacturer on my own. I was hoping that I would be able to speak with a buyer so that I could express my discontent in the decision made to resell Jessica Simpson Collection's flawed product.

I think it is very important to keep in mind that many consumers want to find great deals on shoes, but they do not want to have to bleed from their limbs as a sacrifice. I hope you understand my concern from a consumers stand point. I would greatly appreciate any assistance you could provide with regards to this matter. That could include buyer and manufacturer information and any type of incentive you think sufficient.

I receieved a cut on the toe of my right foot as a result and lost confidence in DSW as a whole.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |