Complain about a product or service

Family Dollar

Jana of Vernal UT (11/15/04):
I was given a candle foo a gift. The glass jar shattered and the hot wax went all over my entertainment center, my TV and onto my carpet! So I went to the store and told the manager. He just said, "Hmmm, that's strange."

So I came home, got on the net and contacted the company directly! After several weeks a supervisor got in touch with me and heard my story. I told her I had never heard of such a thing and maybe they should recall this candle. She even stated it had happened to her also!

So she told me she would have someone get in touch with me. Months later, someone called, I explained the story. Finally someone told me they would set up a time with an insuranace adjuster. Another month passes. He comes, looks at the damage, tells me he is going to suggest they replace my carpter and pay to repair my entertainment center.

He gets ready to leave and I ask, "Do you need the candle?" He says "No, just toss it."

Another couple of months pass, I call, they tell me I will be getting a letter. Weeks pass and the ltter comes: they cannot process the claim without seeing the candle. Finally a letter comes that says they cannot pay the claim because the candle was unattended.

Frank of Spring Hill FL (7/25/04):
After my daughter lit the candle it exploded, engulfing her in flames, causing 2nd degree burns on her face, neck, scalp, chest and shoulders. She was taken to the burn center by ambulance. Thank god my wife who is disabled was home at the time. My daughter is 29 years old.

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