Family Dollar

tonya of altha, FL November 23, 2009

I am normally not the type of person to complain. I work in customer service and know what a challenging job it is. But I can’t and will not over look this problem. On 11-22-09 I was in store # 5344 in Marianna Florida. At this particular store I encountered some of the rudest store clerks that I’ve ever met. The entire time I’m in the store shopping the clerks were carrying on a loud and what seemed to be a flirtation conversation with a man. At some point during my shopping my 4 year old autistic nephew needed to use the restroom. My husband politely asked one of the clerks where the bathroom was, she told him where it was located in the store.

Upon arriving at the restroom the door was locked. My husband again had to track down a clerk because they were not at a register but out wondering around with the gentleman she was having a conversation with. My husband asked the clerk if the bathroom was out of order because the door was locked. She said no but that she didn’t have a key. Now at this point about 10 minutes have passed and my autistic nephew is in tears because he has to go to the bathroom. I go to check out (which I had to wait for a clerk because again there was no one at the register) My husband went back to the bathroom and was able to unlock the door himself using a car key.

Toward the end of my checkout another clerk came up using a loud tone wanting to know how the man got in the bathroom. I told her I was unsure of how he done it. She replied by screaming at me and saying she could call the police for breaking in to a bathroom. I stood by the exit door to wait on my husband and nephew, when they walked out the restroom this same lady yelled at him in front of my autistic nephew. She was yelling wanting to know how he got in. I told my husband just to come on and get my nephew out of the store because of the hostile treatment we were receiving.

By the time we got my nephew in the car he was in full blown tears from the way this lady was yelling at them. Once we got him in the car and somewhat calmed down, I went back in the store to get the managers name and number. I again get yelled at from the moment I walked thru the door. The clerk was screaming saying “what you want a number to complain” I said yes mam. She again yells and says “there, there it is, get it and call, just make sure you tell the truth. I wrote the number down and headed to my car. This clerk continued yelling as I was walking out the door. Now I work in customer service, I’m a manager and I know that this is no way to treat a paying customer. If one of my employees treated a customer the way that this lady treated me and my family, they would not have a job. This was an experience that could have been avoided had the clerks that were running this store been a little bit more concerned about their customers and doing their job in a professional manner. Something needs to be done about this. I had to take this child home to his mother and explain why he was so upset and why I allowed a woman to yell at him….

Veronica of Arlington, TX November 9, 2009

It was Sun Nov 11,2009 at 7:50pm.My husband and I walked in to get 2 items that we needed,While walking up an isle the manager(I assum)hollered at the other girls stating they should have locked the doors,(Store hours posted 10am-8pm)I then asked where are the light bulbs she states isle 3,on the way up to pay she states have 3 minutes till closeing,Husband and I paid for our things and left,On my receipt the time shows that we still have 5 minutes till closing,I really do not like the way that we were treated and someone needs to let this lady(April)someyhing on her customer service skills,I to was store manager for 7 yrs for a retail store and never in the 7 yrs did I treat our customer's(without customer's store's would not be open)like dirt.I will be calling corporate to complain about this,I will be letting all my family and friend NOT TO SHOP AT THIS FAMILY DOLLAR.

Madeline of West Haven, CT October 30, 2009

It was around 3:45 or 4pm When I was done getting the items that I needed I got onto the line which streched a pretty good distance from the register, I looked to find that 3 employees where at the front( one was the store manager),they where eating, singing, joking around and 1 was at the register messing around as well. The cashier had exchanged some words with the lady he was attending to (the argument was unknown) the lady walked out the store when the cashier left the register and ran out the store and yelled you look like a f*** man you Bi***. at this point all the customers on line we aggitated and confused. the lady came back to the store and told the cashier that what he did was not a good thing and inappropriate and disrespectful and he told her to get the f*** out the store or they will call the police on the woman, so she left.

William of Warner Robins, GA September 30, 2009

after nearly two weeks of food poison symptoms and having been to the doctor to treat symptoms, i did some personal research, first of all my shelves and found expired Oreo Cakester which i had purchased unknowingly a month out of date. after my discovery, i then drove to the same store which the cakes were purchased and found Oreo DoubleStuff packages out of date. After i received my receipt for the expired product i asked the clerk to check the expiration date. I then asked for the store manager (politely) and she replied that she was the store manager. She confirmed the package was outdated and asked if i wanted my money back. I then informed her that i had been sick and was there to check her expiration dates on similar products and was unhappy to see that i had found many items expired. I also informed her of my illness and asked that she would contact her vendors to remove the items before others become sick.

Jennifer of Cincinnati, OH September 19, 2009

I bought a picture frame from the family dollar store a week ago and when I went to hang it up I accidentally dropped it the glass didn't break but the sides did I called the store to see what the return policy was and was told that I would need to speak with the manager so when she handed him the phone she told him what happened. He said before he picked up the phone "I didn't break it so it's not my problem". Then he answered and said "this is the manager what's up"

I said "yes I purchased a picture frame and dropped it I DO have the receipt and I was wondering if I could exchange it or at least what the policy is", he then said "well I didn't drop it so it's not my problem you can't return it just because your clumsy" I said "excuse me so I can't exchange it even though I have a receipt because you didn't break it?" he said "NO like i said it's not my problem that your clumsy and broke it I didn't break it so it's your problem not ours". I then said " I WILL be contacting your corporate office to let them know about this "he then said "that's fine call them I don't give a [expletive].

I hung up and immediately called them no answer of course so I left a message, and even emailed them. I have NEVER been talked to like this before. So I called another store and they said if I have my receipt I CAN exchange no problem at all. I am so livid I can barely think straight I have never had a problem before besides the staff at all of the stores I go to are very impersonal and not friendly in the least. I can't believe this. Something needs to be done. I now have to drive out of the way to another town to take this back

judy of laredo, TX August 3, 2009

ok this was the 30 of july this happened i when to the check stand after gettig all the things the computer got stuck and i had to wait so they told me to go to the other line they then told me too go back so took my 5.00 certifiateand then she told me to but in my card i looked at the recete and told her it was not taken off she told me she was too busy to take care of it to come back on saturday she would take care of it so in good faith i left my apulation there before i left for work on the computer

ok on saturday in the morning at 7.45 i was out side waiting to get in it was 8.15 before they opened the store .i asked her about the refound but she told me she was too busy again i paidfor my things and have 5.00 gift certifiateand more then 25 dolars so i gave both to him they took that of but i waked home but everything away notice they charger me twice for paper towels but i only got one i went over again to talk with her she told me that she could not give me anymoney back for the first day and she had to invisagate th matter before she would give me anything but she was too busy .

so i went back home and waited two of my friends went with me i asked her nicely about the matter she told me again she did not have time i told her i was not going to fight with her then i felf the store with my friend they told me she had no right to treat me in that way they did not what to go back to that store again .she could be talk too about how she treats her coutimors

Deborah of Sherman, TX July 19, 2009

We stopped at the family dollar to buy trash bags. We entered the store, not familiar with the store, my husband went to the left, I went to the right, looking for trash bags. I spotted them, on an end cap, at the back side of the store. I proceeded to walk to the area where the bags were located. I started to walk between a section where cokes were stored, next thing I knew I was falling. My feet slipped out from under me. I hit the floor. I felt something sticky, and wet. I looked at the floor and it was covered with a sticky substance. It appeared to be some type of syrup.

I yelled when I hit the floor. No one from the store even came to find out what was wrong. My spouse came running, and one customer offered to help me up. My husband yelled for help. No one offered to call ambulance, police or anything. They grabbed the mop bucket cleaned the mess, took my name and address, and gave me a bag to cover my car seats. No questions on if I was ok, or anything. Right arm hurts, right leg hurts. But other than that all seems ok. I am a heart patient and on blood thinners.

deona of cleveland, OH July 15, 2009

Starting in march of this year, the store manager at the time would follow me around the store with a box cutter in here hand, while my 7yr. old son, that have special needs, was with me and every incident that would happen noone will give me info to write a complait, i was told by randy one of the superviser, "that i didnt need to write a compliant, that he will take care of it", never did, i brought to his attention again, again,the dates of the incidents, he told me," the camaras wasnt working, he cant see anything",

then i talk to grey s. another superviser, he said, " that the employees are allow to walk around with box cutter in there hand because thats the only way, they can open the boxes", and my point is, my child was in danger, iv been living in this area for 13yrs., never had a problem like this before, alwas use the store, for my family needs. She follow my 7yr. old son, me, from the back of the store to the front of the store, where the cashiers are, no boxes, but box cutter still open, behind my son ,me, and nothing was done about the continous problems, she still works there with the same nasty attitude. Looking for a solution, thank you.

Edwin of Jacksonville, FL June 22, 2009

Monday, June 22nd at aprox. 11:00am I entered the Family Dollar on the corner of Firestone and 103rd st.in Jacksinville Florida. As I walked in, I wished the cashier and another woman good morning than I proceeded to walk to the isle where the sanitary products are kept. Before reaching my destination the cashier asked "is that a backpack on your back?" Not hearing her clearly, I asked her what she had said. This time, and to my surprise the woman next to her said in a very rude and assertive tone "she said is that a backpack on your back?" I replied "yes mam it is." she then said that I would have to give her my pack to hold or leave the store.

I then explained to her that I just returned from a doctors appointment, I had perscription drugs in my pack and would not feel comefortable with leaving it with her. If somethong were to happen I could get in a lot of trouble. She then replied "I dont give a [expletive] what's in your bag, you either give it to me or you get the hell out of my store. after hearing this and being insulted by her, I said " you can [expletive], I will take my buisness to another store. As I proceeded to walk out of the store she started screaming at me saying " [expletive] you ya stupid white [expletive]!"

I was so shocked by what she said I didnt know how to respond. after she finished her racial slurs, I asked her for her name and position, however she would not give it to me. she would just give me the finger and insult my race. After being insulted by this employee who would not give me her name I went to my jeep and called the corperate office. when she saw me on the phone she came outside and started up again flipping the middle finger at me and again calling me a white [expletive].

I asked her again for her name and she told me to come back in the store and she would write it down for me. she then walked back in the Family Dollar giving me the middle finger through the window like a twelve year old. through all the comotion a police officer pulled up next to my jeep and asked me what was going on. I explained the entire story to him and asked If he could get her name so that I could file a customer complaint against her. The officer aproached the Family Dollar and was met by the cashier outside the building, not the woman causing the problem.

After speaking with the cashier for about 30 seconds, the officer came back to my jeep and said " the womans name is Bobbie and she is the General Manager" UNBELIEVABLE! If the Family Dollar hires this type of individual to run their store, I think it is time for them to reconsider their interviewing process.

This experience has shaken me to the bone and I will never shop at any of their stores again! (when I was outside I looked for any signs that may have been posted saying backpacks were not permitted in this store. there were none.) If [they] are going to refuse entry or service to any persons wearing a backpack it should be posted for all to see. It should not be used as a tool for someone to discriminate.

Michell of Bisbee, AZ June 16, 2009

I purchased a lamp in April 2009. I went to take it back today 15th of June 2009. I have never had a problem returning items before if I needed, even if they where over 30 days old. I was informed that items need to be returned w/ in 30 days, this was news to me. This information is not posted anywhere visiable in the store or on my receipt. I told the mgr. I didn't want the lamp because it leans to one side and that is a fire hazard. I have a 18 month old baby and that would not accomadate my household.

The mgr. advised me that that was all she could do for me. I left the receipt and the item in the store stating I didn't want it. Where I reside there is limited shopping stores. I have sent this month at the store over 130.00. I have utilized this store for my family of four every month for our needs to be meant for two years. I feel I am not a valued customer, and will need to take my business else where.

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