Footlocker

Sherry of Capitan, NM March 21, 2000

In 1998 I went to Footlocker and bought some shoes. I then recieved a notice that my check was returned due to in-sufficient funds. I paid the notice and bank charges (which I have copies of). As of today March 21, 2000 I recieved a another notice, showing that Footlocker tried to take money out of my account for the check in 1998. Call me crazy but this doesnt sound right or legal. As of now I havent done anything, or contacted anyone about this issue except for you. Any advice you can give at this point would help me out a lot. Thanks Sherry

Edith of yonkers, NY July 26, 2009

I went to foot locker for a simple return the first time I went I left my receipt so I didn’t do it than the next day since I work a few blocks away from the store i went in but I forgot my credit card so I walked back up and came back with both receipt and my credit card, I walked up to Stephanie who was at the register (witch by all means did not even greet me) and handed her the bag with my kids sneakers and told her I wanted to return them so she first asked me for the receipt and I handed the receipt to her than she asked me why I wanted to return them and I told her because my husband had bought them a pair and I just wanted to return it so I give her both my cards since it was two diff transactions. She looks at the card and walk away with out even telling me that she would be right back.

When she comes back she tells me so do you want to hear the good or the bad news first and than said well here is the bad news I can’t refund this because it’s a male card. I asked her what exactly what that meant and she said I would need your I.D. to refund you this amount to your card. The card was the same ones on the receipt. I also explained to her that by law if a credit card is signed on the back she can’t ask for I.D. and her response was well we aren’t going to do it. At that point I was upset with her unprofessional act she treated me like if I was a burden. So I asked her for her manager she went to the back with a guy for like 3 minutes and than came back out with him His name was Christian, he said that I need i.d. and that he can go over his manager and there for he cant do it so I asked for his manager.

Christian went to the back and came back and said well my manager is in a meeting and won’t be able to come out right now. I called the store in the palisades mall who from the second I walked in there store gave me great service, I asked them what the policy was for a return and the manager said that it was behind the receipt and that all I need was the original receipt and that they shouldn’t refuse my return. So I asked for the assistant manager again and Martell another assistant came and I explained to him what I spoke about with the other store and he said where did you buy it and if they said you can do it like that than you should go there. I replied to him and said where I bought them is irrelevant because this is still kids foot locker and you have no right telling me that and that I want him so show me where that policy is since is doesn’t state it on the back of the receipt nor was there any signs by the register saying that I need to show I.D. to get a refund and that if he would show me the policy that I would respect it so since he couldn’t he walked away with out helping me than Christian walks by again and I tell him can you please show me your policy and his response was that its in there books in the back and walked away.

At no point did any of the two assistant managers ask me for my receipt to even evaluate the situation. My husband finally comes and all of a sudden Martell wants to ask for a receipt and all of a sudden the manager comes out the back from his 1hr meeting that he claims he had. He was very nasty and told me that he doesn’t need to show me the policy that he knows it and that I should stop being so difficult and give my I.D. and that I should be grateful that he is actually helping me since I was being loud. I told him that I was upset for the unconvinced he put me thru waiting for like an hour until he decides to come out and than he tells Stephanie to process the return and instead of swiping the card she wanted to do an imprint of the card and my husband said no you don’t have to do an imprint and Daryl the manager said yes she can. My husband told him that no to just swipe the card so she did and the whole time the manager Daryl was saying oh now im just frustrated so my husband said what kind of example are you showing you reps and he was like I been a manager for over 13 yrs and I told him well you need some managing skills and he told me well I don’t know how you run your store in AT&T but I know how to manage my store so I asked him one more time than show me your policy because it shouldn’t be in you head or in the back room it should be visible for all customers and he was just plain nasty and I would never buy anything from that store again. He also stated that he was the General Manager and that he is close to owning Foot Locker. I just think the way they did everything was very unprofessional and needs some correction to be done. I wasted an hour of my work time and an hour of my husbands work time as well.

Ariana of Lousville, KY August 27, 2007

I recently purchase some air jordans on august 4, 2007 a couple weeks later red spot start to occur on my shoes, i didn't stepin any thing because most of my class mates have the same red mark on their shoes as well, coeincendly!

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