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Christine of West Haven CT (06/16/08)
I was out looking for a dress (for a bridal shower) at the mall yesterday. As I most oftenly do, I bought several dresses at different stores, brought them home to show my boyfriend and went back to the mall to return the ones he didn't like. I know its a pain, but when I shop alone, and don't have anyone's advice, I have to get an opinion one way or another.
Needless to say, I went to Forever 21 today to return (2 out of the 3 dresses I bought- I decided to keep one). The lady was like Did you want a different size, to look around for something else or store credit? I was like No, I want a refund. She was like We don't give refunds and pointed to the sign at the register. Like honestly, who is reading those signs when you are standing in line. I feel that it is the customers right to know PRIOR to purchasing an item. I have had plenty of stores tell me verbally when I got to the register from the cashier No refunds Or a HUGE sign that says this... (I def would have noticed that) This was in tiny writing next to ONE of the registers (not the one I was next to yesterday).
I was so upset. I don't feel that companies should get away with keeping our money. I have been a loyal shopper of Forever 21 since it opened in our mall years ago. I haven't had to return anything from the store until today. But I will never go back to the store and I will make sure that my voice is heard on this issue! Oh and once I got home and read the receipt, make sure everyone knows this, that you only have 21 days to return the purchase to EVEN get store credit. 21 days! Or they won't even give you store credit. Most stores give you at least 30 days! I am reporting them to the BBB.
Having a gift receipt for $50.00 that I never plan on using.
Renee of Lufkin TX (06/14/08)
I purchased 2 tops and asked at time of purchase about their return policy. She told me I had 21 days. Never said a word about only a store credit. That they do not have a total credit refund. Only after I bought the merchandise, did I read the receipt to see about the policy. Instead of being told up front you can only return for store credit, I was led to believe you could return in 21 days for a full credit if unworn and tags in tact.
I will not be guilty of frequenting the store again. And, when I pass it in the mall, I will tell anyone I see going in that there is no frefund.
Deborah of Pittsburgh PA (05/12/08)
I was at the stores in Ross Park Mall and at Monroeville Mall and not once did anyone asked if I need assistance. I had emailed there Customer Service 3 times advising there stores are prejudice and no one has answered me. Now I am beginning to think my accusations are true. I will not shop there ever again.
I believe the employees have issues with people of color and I do not appreciate the corporate office did not address my issues.
Chris of Spring TX (02/08/08)
I went in to return some merchandise and got a gift card. I gave the gift card to my sister, and when she went in to spend it there was nothing on the card. I have called their corporate office, and they have blown me off. They say that the card was spent 1 hour after the card was purchased. This is false, and they have no video proof of this purchase. They claim that their video cameras are fake and that there is no recording.
I have lost almost $50 dollars and approx. 10 hours of time on the phone with them.
Frank of St. Charles MO (01/27/08)
We bought a necklace on 12/22 and it broke on 1/7. We returned to store for repair or replacement and were told we were out of luck, all jewelry sold as-is. How do they expect to stay in business treating customers like this?
Paula of Everett WA (12/28/07)
I bought some shirts at FOREVER 21 MEN's online store as Christmas present for my husband. I bought them 11/10/07, but since was a Chirstmas present the package was just opened December 25th. The shirts were too small, so I called them to exchange for a larger. The answer was NO! The holiday policy started 8 days after my purchase, and because of that I need to eat the $40 charge. I DID NOT WANT MY MONEY BACK! I JUST WANTED TO RETURN FOR A LARGER SIZE! I am very disappointed with the store. I am afraid they lost a customer for life!
Lenore of East Lansing MI (12/22/07)
My daughter bought a Forever 21 metal necklace with several charms attached on 12/22/07. I tested the necklace with a Homax lead testing kit and got a light pink color on the swab. While I don't know what levels of lead are present, I would hope this store would be evaluated for a possible recall on their metal jewelry. Thank you.
Bruce of Kingston NY (11/26/07)
I purchased a pair of $28 (plus tax) pants from Forever 21 as a gift for my daughter. She wore them 1 time and the zipper broke. The pants fit her; they were not too small. The zipper was clearly defective since it broke after only a few hours of wear. I tried to return them for an exchange or store credit. I had the receipt and the tag in hand, but I was told that there was nothing they could do for me since they were worn and the tag was no longer attached. I have now wasted this money since the pants are no longer wearable. I do realize that I can have the zipper replaced, but I feel that I should not have to do this. This is totally unfair.
Lynda of Colts Neck NJ (03/16/07)
I bought a shirt for my daughter and she wore it once. I hand washed it per the label instructions and the little brown hearts bled all over the cream background. Forever 21's return policy is that the item can only be exchanged unworn to get a store credit. I emailed customer service and they stated again to me the above, the item must be unworn. If they sell X number of these or any clothing and the colors bleed and you can not return them, well you do the math.
Dana of Avilla IN (01/08/07)
This is to inform you of my recent shopping experience at the store in Glenbrook Mall - Fort Wayne, Indiana. My daughter (age 20) is temporally wheelchair bound. In the search for a new dress to wear for New Year's Eve we purchased three dresses from Forever 21. It was easier to try the dresses on in our home rather than the crowded dressing rooms - the struggle with only having one solid leg to stand on makes it nearly impossible. The salespeople were aware of our situation as they witnessed our endeavors and tribulations.
Had I been told by the salesclerk (Eduardo) upon paying cash for the merchandise of the restrictive return policy I would NOT have purchased the dresses. Upon further investigation I understand that store policy is to verbally inform the customer of the limited return policy. Imagine my disappointment today as I attempted to return the few items we purchased two days earlier.
After the fact I have been curtly told several times by employees of Forever 21 that the return policy is written on the receipt and that signs are posted. Correct, however, when a policy is as rigid as this one it is imperative that the customer is verbally warned. The assistant manager Jennifer who handled my impersonate "return" was professional and would do better working in a retail store that serves its customers and not its own needs. She's a credit to her field and Forever 21 is unworthy of her ability and knowledge in retail in dealing with customers.
It does not bode well when employees are unwilling to offer names of district managers or regional managers in which a customer may contact with a concern or complaint. Clearly this policy is another sign that Forever 21 is not proud of their return policy or business practices. Now I hold store credit worth $105.36 that is worthless because I do not plan to shop at Forever 21.
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