Goodwill Store

Daniel of Puyallup, WA November 23, 2009

My 18 year old mentally disabled son volunteered at Goodwill stores in the donation area for 5 month. While he was volunteering he was harrassed several times a day by paid employees in the presence of supervisors that did nothing to stop the harassment. One day a paid employee attacked him, as a result my son was suspended from work for 4 days and the payed employee was given a raise. As I understand the comppany was more scared to getting sued from the payed employee (a one legged minority) than a mentaly disabled white kid.

I complained to district management, as well as most of the employees at the store since this paid empployee has been attacking several volunteers in the back without consiquence on several occasions. At the end of the day I removed my son from the store to keep him safe, the main Goodwill branch wanted to speak to my son to offer their rehabilitave services. We met with them and the only thing that they did was refer us to the Washignton State Department of Rehabilitave Services. Which in my opinon is pathetic becasue we could have referred ourselves there to begin with. All in all I find it real sad that an orginization that advertises how much they help the disabled to not only hire but reward a person that preys on the disabled.

Brandon of St Charles, IL October 27, 2009

Goodwill is supposed to be exactly what is sounds like. "Goodwill" The stuff in goodwill stores is for unfortunate people who don't have very much money and need things they cant get. I live in Kane county, Illinois and have witnessed an unimaginable amount of people coming in to the goodwill stores with scanners so they can see how much something is worth, buy it, put it on amazon and turn it around for a profit. You can either get these scanners on an iphone or if you are a re-saler.

Now this is pretty messed up if you ask me. The goodwill stores are turning a blind eye to this because they figure they are making money anyways, but here is the problem. These people who are doing this are taking away from the unfortunate and I'm telling you someone is going to get this story out to the press. Im sure if this is going on here then it is going on everywhere and its only a matter of time before people catch on. Okay? A very disturbed onlooker and customer.

gary of morro bay, CA August 29, 2009

I work at the donation trailer. I call in at morrings and after work, ed called and said i did not make the calls which i have cell phone records. david does dont want to look, bill works at donation trailer and watch tv all day long. does not help customers. their is to much theif at bills shift. had to resign because metal stress

Geneva of saint petersburg, FL August 20, 2009

I visited the store on 8/17/09 I noticed a purse that was on display, and was interested in just looking at the purse to I.D. it to make sure it was the real thing, I was told by one of the employees that the purse could not be taken down and shown to me so i proceeded to speak with a manager whom in fact said that they pay someone to come in and do displays and insisted that i could not see the purse.

I was not pleased with her statement and i called a number that was given to me by whom i assumed was one of the store supervisors. i did not get her name. i called the number in which was provided to me and asked to speak with someone in management position. the person that answered the call asked if he could assist me with anything.

I proceeded to tell him what had occured and suggested that the services was unjust he told me that everything in the store is for sale. He took my cell number and stated he would call me back. I never heard back from him. Everything that Goodwill Industries receive is donated. how could they be so selfish to their Customers.

Erin of Antioch, TN July 5, 2009

There was a violent group of african men who buy literally tons of shoes in the store every day. On this day, my first visit, the men came in the store right before the loads of shoes came out. They began snatching shoes from shoppers. They even hit one old lady in the head with a pair. Two mothers asked the manager if he could have the men removed from the store because it was not safe for their children. He refused and told the ladies he advised them mot to bring kids to the goodwill.

Minutes later, I had a pair of shoes in my hand and one of the men tried to take them from me. I refused and he began to shove me and demanded that I unhand the shoes. I notified the manager, he told me that he needed to investigate. I told him that he needed to call the police and let them investigate because he had conflicting interest considering how much money the men spent in the that store every day. Plus the witnesses told him it happened. He asked the guy if he did it. Of course he replied no.

I told the manager that I wasnt the the only one who didnt feel safe in the store and that I would call the police myself. He told me that since I didn't feel safe, I needed to leave. I left peacefully and called the police. The man african was arrested for assault. My assault could have been prevented if the manager would have responded appropriatley to the complaints, outburst and assaults prior to mine that day.

brian of chehalis, WA June 23, 2009

who protects people when its a non profit industry like goodwill trying to scam people? they are completely out of control with this auction site. trying to rip people off. additionally i suspect them of artificially jacking up prices on certain items. no one in their right mind would up bid used items to a greater cost than brand new. i can say for sure they rip people off on shipping. they will over charge for shipping on items that weigh next to nothing. example, they ripped me off on a necklace that is weighing next to nothing. i could have shipped a box of rocks or an book for the rate i was charged. the necklace was fake garbage as well. yet, they failed to mention this on the site.

i thought it was an isolated thing. i was very wrong, i purchased a used computer from the auction site. well, they claim to have no qualified testers / service people. by god that doesn't stop them from tampering with electronic devices. so you have no idea if they break it while tampering. also they switch out parts so whatever is donated doesn't end up in the box. its absolute none sense and a waste of money.

the lack of consistant rules means each good will location can make up their own non sense. meaning they can try and speed you up cheating you out of money and your auction item. 7 days to pay and pickup for example. if you do not pickup within the time they steal your money giving you nothing to show for it. some locations purposely try and trip people up.

it is truly buyer beware there is no protection or recourse when they cheat you. they barely respond to your questions. i'm at my breaking point with them. if they do this to one person. countless numbers have been cheated by the good will auction site. i've spent hundreds of dollars with nearly worthless [items] to show for it. they misled me with vague descriptions and at best blurry photos. truly you do not get what you believe you are paying for...

Gene of Monon, IN April 14, 2009

Gene of Monon IN (04/14/09)
I have went into the goodwill store on many occassions, but this time I took up three same candles holders all price differently, and the cashier call the manager to the register, and she said they could not change the prices even though it was a like itme. WOW, this is just plain crazy as now good will has the same if not hire prices than wall part. I saw the same clock at goodwill and it was higher than wall mart. Please tell me why this is getting way out of hand. The prices on the candle holders were all different, and so are many others. PLEASE TELL ME WHAT CAN BE DONE ABOUT THIS STORE.....

Very rude employee at the register, as well as the manager, and this caused a big sceene in the store, so I told them to just keep the item. I am thinking about calling channel six call for help out of Indianapolis, Indiana about this hight way robber, and what can be to, or have the store picketed, or even boycotted...It is just awful what one has to go through.

John of Bellevue, WA February 28, 2009

John of Bellevue WA (02/28/09)
I bought Playstation 2 there, that wasn't reading discs. The funny part is employees of that crapy store told me that they have played on it lately. SCAM store. Non-refundable items. Never liked this store and I hope they will loose their license.

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