HSN

Michele of Alamogordo, NM 88310, NM March 5, 2010

I order a 60" Mitushibi flatscreen for my mother who was having her basement renovated. Once I received the TV, I had it stored until the renovtions were complete. Due to financial hardship & circumstances beyond my control, I was forced to try and return the TV. But I had extended past the return date time frame.

I contacted HSN to try to make other arrangements to return the product since the item had never been pulled from the original container. I spoke with a superviser who attempted to contact the original company to see if they would accept the item back or the wharehouse for HSN. I was told it could not be returned. I was not offered any other options to make arrangements for payment.

After removing my visa credit card from the method of payment, HSN still processed a payment without my approval. I contacted HSN and was told by customer service that once the payment became delinquent and was not paid by check, the original method was resumed. I ask about why I was not contacted or told about the payment going back to the original method of payment on the visa.

The customer service rep was apologetic, but could not offer an explanation or option to my dilema. This has caused me greater financial hardship by creating a deficiet from unforeseen withdrawals to my bank account. Which has caused me unduestress and health issues from already being unemployed and ill.

Dorothy of Brooklyn, NY February 27, 2010

I ordered Joy Mangano eyeglasses and one pair broke, I contacted customer service and they promised to send another pair, only to get a phone call telling me to solve the problem by calling ingenious design. I could not contact them so I contacted HSN again and they promised to send the replacements again but all I got was another phone call. I am very disappointed that after a long period of time and a promise in written this problem has not been solved.

Nancy of Adelanto, CA February 26, 2010

I was on auto shipment for some coins, I had moved and never received them. I tried to order them online, and they were the wrong ones.I called up and someone tried to help me and I order wrong coins. When I got the bill I was charged a late fee. I called up, and was given a credit for the late fee, and the person told me to rip up the bill and a new one would be sent in 3 or 4 days. I never received the bill until today, which had another late fee. I feel I shouldn't pay for that because I only did what the person told me to do.

I called the# on my bill 866- and was told I have to pay the 15 late fee. Enox called me a lair, because he said why did I make a payment then? The last payment was Feb. 2009. I called back and asked for a manager or supervisor and talked to Jason. At first he tried to help, he became rude and arrogant also. He said I still have to pay this 15. I tried to argue that it was his employee that told me to rip up the bill, and wait for the new bill.

I just feel like I'm being ripped off. They act like it's they're personal money. I doubt I'll ever purchase anything again from them. Thank -you. It makes me depressed to think these people think I'm a liar and a cheat.

Kathleen of Lexington, SC February 10, 2010

Their freight carrier (Old Dominion Freight Line Incorporated)refused to carry a 200 lb treadmill into my home when they called to schedule a delivery per the agreement w/ HSN, said they would dump it on my driveway. I told them to ship it back to HSN. I would buy from BEST BUY...better customer servicer w/ delivery. They then lied to HSN and said they delivered to my home the next day. I had already told HSN that I had refused the item and why. I don't have the item and they have nothing with my signature on it, so my bank charged the item back to HSN. I even called the Lexington Police Dept. to Report This Incident. HSN should not do business w/ these people nor should anyone else! HSN said they would investigate the incident, did not seem to be in a hurry to get my money back to me and it has been two weeks. They told me that my signature must be on the paperwork...but I can assure them no one ever delivered anything to me.

Inez of Verona, NJ November 25, 2009

Eye line under the name Aqua Eyes, purchased from above , had a serious defect. I tried 3 different sharpeners to get a useable point. The crayon was fine, but the wood surrounding the crayon was very hard and resulted in splinters which could not be removed. This could cause a cut on one's eyelids. The product was made in Germany and I sent them back to HSN with complaint about the safety factor. They credidted my account and reimbursed me for return shipment. This product should have a sharpener to accomodate it.

Ana of Brooklyn, NY November 20, 2009

I have been shopping from HSN for many years, lately I tried to make a purcharse and they declined my order saying that I have more than one account. If they check those accounts they can see is the same address... I never scam anybody or steal anything from anyone... I think they are not being fair and making a mistake.

Mary of Burbank, CA November 8, 2009

On 10-26-09, I was using my pressure cooker, the Bella Cucina 9 Qt. Zip Cooker Pressure Cooker, when the hot water and steam blew out and burned my left breast, near the nipple. I called HSN and told them what happened. It was when my husband researched this cooker on the internet that we found out it was recalled and other people were burned from this cooker. I was never contacted about the recall from the company. Being informed about a serious recall like this would've prevented people from burn injuries.

I was mailed a refund for the cooker. Compensation was never discussed and I didn't think of it at the time I was injured because I was very traumatized by the burn and the location of the burn. The only thing I thought of was how to treat the burn and pray that I heal quickly. I am still healing. I can shower normally and no longer have to use a gauze bandage because anything that touched the area use to cause pain and sensitivity.

Not one person from HSN acknowledged my injury or apologized. Not one person asked me how I was doing. Every time I talked to them, the only thing that they kept saying is that they hope I'll continue to shop with HSN and they asked me if would continue to shop with them. This was always at the end of every conversation. Can I still ask for compensation? What would be a fair amount for this kind of injury? Thank you for your time and understanding.

Koshy of new hyde park, NY October 19, 2009

Purchased an eliptical and arrived while I was overseas with my wife and after coming back 3 weeks, I saw this huge box sprawled out in the backyard with the box open and made a complaint with customer service about the poor delivery service. I was able to use the unit with great difficulty and after complaining about the noise that the unit was shelling out, they stated that they will send out proper paper work to have this taken care of and till this day, I have not recieved it.

I have spoke to Shannon, Marie, Ann, Joyce and Debbie and still they have not sent out the proper work and it is now 5-6 months and is not able to get a resolve. They offered me a 50.00 as a concession but sadly declined it because the unit that I eventually got was a defective one. I had a Sears rep look at it with my own expense and he told me that i had a defective part and was advised to call HSN. They charged me now 558.00 dollars for that part and I am quite disgusted about this service.

Donna of Sun Valley, NV September 4, 2009

I had a problem with an item I bought from them, I returned it and they didn't want to give me my money back. So I filed disputes with the credit card company, and they stated if I did that, I wouldn't be able to order from them anymore. That is obviously true (I had heard other stories about this but they weren't confirmed); they must flag the address - my daughter has an account with them and tried to order from them and they refused to place the order to ship to our address! So sad that they have to be so petty about a consumer that's only protecting their rights under the law. And especially in this economy. If only the manufacturers they sell for knew of these practices - wonder what would happen then.

kymm of las vegas , NV September 3, 2009

I purchased a 32' digital lifestyle tv from hsn and the tv went out. I contacted hsn network and they gave me the info on who to contact. I have called them and they told me they can send a signal to the tv from the office they did that and told me the tv was defective but will not replace it because my warranty has just ended and I did not get the extended warranty.

I have been going back and forth with them since March and no one seems to be interested in fixing this matter. I went on the forum that hsn provides to see that I am not the only one. This has been going on forever but at the time I bought this tv I did not know about the forum because I would not have purchased it.

They told me the will give me another tv if I give them 300 hundred dollars but I had paid 600 for this one. Then they told me to give them 200 again. I don't won't to give them additional money if the tv I have don't work. Then they told me to just bring it to them. I don't live in California. If you go onto the forum on hsn.com you will see there are plenty of complaints about the same issue.

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