HSN

Ana of Brooklyn, NY November 20, 2009

I have been shopping from HSN for many years, lately I tried to make a purcharse and they declined my order saying that I have more than one account. If they check those accounts they can see is the same address... I never scam anybody or steal anything from anyone... I think they are not being fair and making a mistake.

Mary of Burbank, CA November 8, 2009

On 10-26-09, I was using my pressure cooker, the Bella Cucina 9 Qt. Zip Cooker Pressure Cooker, when the hot water and steam blew out and burned my left breast, near the nipple. I called HSN and told them what happened. It was when my husband researched this cooker on the internet that we found out it was recalled and other people were burned from this cooker. I was never contacted about the recall from the company. Being informed about a serious recall like this would've prevented people from burn injuries.

I was mailed a refund for the cooker. Compensation was never discussed and I didn't think of it at the time I was injured because I was very traumatized by the burn and the location of the burn. The only thing I thought of was how to treat the burn and pray that I heal quickly. I am still healing. I can shower normally and no longer have to use a gauze bandage because anything that touched the area use to cause pain and sensitivity.

Not one person from HSN acknowledged my injury or apologized. Not one person asked me how I was doing. Every time I talked to them, the only thing that they kept saying is that they hope I'll continue to shop with HSN and they asked me if would continue to shop with them. This was always at the end of every conversation. Can I still ask for compensation? What would be a fair amount for this kind of injury? Thank you for your time and understanding.

Koshy of new hyde park, NY October 19, 2009

Purchased an eliptical and arrived while I was overseas with my wife and after coming back 3 weeks, I saw this huge box sprawled out in the backyard with the box open and made a complaint with customer service about the poor delivery service. I was able to use the unit with great difficulty and after complaining about the noise that the unit was shelling out, they stated that they will send out proper paper work to have this taken care of and till this day, I have not recieved it.

I have spoke to Shannon, Marie, Ann, Joyce and Debbie and still they have not sent out the proper work and it is now 5-6 months and is not able to get a resolve. They offered me a 50.00 as a concession but sadly declined it because the unit that I eventually got was a defective one. I had a Sears rep look at it with my own expense and he told me that i had a defective part and was advised to call HSN. They charged me now 558.00 dollars for that part and I am quite disgusted about this service.

Donna of Sun Valley, NV September 4, 2009

I had a problem with an item I bought from them, I returned it and they didn't want to give me my money back. So I filed disputes with the credit card company, and they stated if I did that, I wouldn't be able to order from them anymore. That is obviously true (I had heard other stories about this but they weren't confirmed); they must flag the address - my daughter has an account with them and tried to order from them and they refused to place the order to ship to our address! So sad that they have to be so petty about a consumer that's only protecting their rights under the law. And especially in this economy. If only the manufacturers they sell for knew of these practices - wonder what would happen then.

kymm of las vegas , NV September 3, 2009

I purchased a 32' digital lifestyle tv from hsn and the tv went out. I contacted hsn network and they gave me the info on who to contact. I have called them and they told me they can send a signal to the tv from the office they did that and told me the tv was defective but will not replace it because my warranty has just ended and I did not get the extended warranty.

I have been going back and forth with them since March and no one seems to be interested in fixing this matter. I went on the forum that hsn provides to see that I am not the only one. This has been going on forever but at the time I bought this tv I did not know about the forum because I would not have purchased it.

They told me the will give me another tv if I give them 300 hundred dollars but I had paid 600 for this one. Then they told me to give them 200 again. I don't won't to give them additional money if the tv I have don't work. Then they told me to just bring it to them. I don't live in California. If you go onto the forum on hsn.com you will see there are plenty of complaints about the same issue.

Donna of Sun Valley, NV August 18, 2009

In the beginning of July 2009 I purchased an Acer Aspire Netbook/Red. I discovered it was defective on 8/7/09 and still had the option of returning it to HSN, so I did so. They should have received it by 8/8/09 or 8/10/09 at the latest as it was only an overnight trip via truck; so far they say they haven't received it. I advised them I was filing complaints with the BBB, Atty Gen Offices in FL, TX, and CA, and a complaint to the USPS postal inspector for mail theft.

I also have enlisted the help of the manufacturer Acer as when I told HSN I was disputing the credit card charges - they stated I would not be able to shop with them anymore --- I feel this reflects badly on HSN and any manufacturer that decides to sell their items through them... Unbelieveable, so now I wait to see if I ever get my money back for good!!!

Linda of Robeline, LA August 12, 2009

I ordered a Gateway desktop computer from HSN. A very nice 19 inch monitor, card readers for pictures, lots extras. It was a very nice computer. It started giving me trouble about 2 months after I received it. Was working away and it would go black and say, we have closed your computer to keep it from damaging your hard drive. So, close it out, re-start it, and it works for a while and then does the same thing..Starts doing it more often.

I call repair. They said send it in. I sent it in, they repaired it, I thought, few weeks later, started the same thing again. Sent it off for the second time. Got it back, two or three months later, same thing.. I called them and told them. By this time the warranty had run out. But I told them, it is still doing the same thing I had sent it back for twice already. They said, well you have to send it back (at least 3 times) before HSN will replace a defective computer.

Oh, so now they tell me. I should have hurried it into the mail for that third time so I could have gotten it replaced. It has been a lemon since the day I got it and now I am stuck with it. Now it is a little over a year and it still is doing the going black thing. I called a repair man and he replaced lots of the parts. Too many to go into or list. I have had it back for about a week and it went black AGAIN...I am so tired of spending money on this computer that should have been replaced the first time I sent it back to HSN. Why would they put a band aid on it and send it back to me (twice)..Not a good thing to do..Gives them a bad reputation.

So anyhow, I have taken it back to my repair man once again and it is working right now..but for how long I don't know. It was in the shop for so long I finally went to Wal Mart and bought me a Toshiba Laptop. No problems at all..I will definately buy my electronics at my hometown from now on so I can look the people in the face when I have a problem. What good is saving a few dollars if you are gonna have to spend all that money you saved on repair bills...

Dwayne of jamaica, NY August 9, 2009

on 2/16/08 I ordered a Emerilware Stainless Steel Fryer By T-Fal from HSN,item #308565.After receiving merchandise used it two times in the first month.The second month i used it two moire times but when i went to use the oil filtration and drainage knob,the knob broke and oil spilled all on the counter top.I call customer service they gave me a #407-841-8828 in florida to call.When i call that number the phone just keeps ringing.I call back HSN an im getting the runaround.This has been going on for over a year and a half

SUE of GAINESVILLE, FL August 6, 2009

In May I ordered the HSN special on tv for the Samsung trac phone. I bought the warranty. In July the screen went out and I could not text. I phoned HSN and was told I had to purchase a new one for 139.00. I ask to speak to the supervisor which was as rude as the first person I spoke with and told me the same thing .I was given a # to call trac. It was an incorrect #. I called HSN for the third time and spoke to a very nice person who told me I did have the warranty, did not have to pay anyt;hing and gave me the correct number to call.

Over the period of three weeks I have spent numerous time on the phone with trac, minimum of 30 minutes each call. They have sent out two phones whcih were not the nice slider I ordered, look likek the first cell phones ever, I told them I wanted my phone. They would take the model # again and again and still send the wrong one. Three weeks and I am still without phone, still hsn continues to sell these phones and advertise them.

I called HSN again and told them what a bad reflection this was of them as a company to continue to sell products that were not backed and the customers were not satisfied with. HSN of course, could care less. I cannot afford to go out and purchase ankother phone, I still have time onk tis phone and cannot aford to waste money like this, yet I need my phone. If you want reliable service I suggest you avoid these people.

Gary of Hayes, VA June 9, 2009

For medical reasons I purchased a Kodak Camera from HSN on 11-07-2006 due to my illness I am on a severely restricted budget but still managed to purchase the extend warranty package. That was a good thinking as in April 2007 it quit charging and I returned for service. Then it quit on November 10, 2008, then again on April 11, 2009, then again on May 6 2009 and lastly June 8, 2009.

Company policy is supposed to be that after the third time the item is returned it is either replaced or refunded.

The return company claims none of the returns count until after the original manufacture warranty is over, which they claim is still in effect. However on the Kodak web site it is described to be 90 days parts and labor. Anyway I called HSN and was told they could not help it was between National Park Product who has thousands of complaints against them posted on the web and clearly is lying; but HSN is even worse as they are refusing to intervene with their subcontractor.

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