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Debra of Mcdonough GA (06/24/08)
My adult step daughter use to live with me over a year ago had a JC Penney's account. She opened the account under her own name using her own credit at the time, and for sometime JC Penney's has been trying to collect this debt (513.51) from her. I got a letter at my Post Office Box on today which now has both of our names on it (the collection notice) saying that they are now attempting to collect this debt from me.
I do not, nor have I applied or co-signed onto any accounts with Shannon, this includes JC Penney's and my credit is being affected by a debt that I do not owe and under fraudulent false pretenses.
I want my named removed immediately from JC Penney's records, LVNV FUNDING LLC, and from Allied Interstate and ANY ADVERSE OR DAMAGED CREDIT RATINGS CORRECTED & RESTORED, as soon as possible. I also want the harrassement PHONE CALLS & LETTERS TO STOP. Shannon no longer lives or receives her mail at my address.
Jordan of Fort Worth TX (06/16/08)
Our company takes royal advantage on us. They don't want to give us the equipment we need to successfully do our jobs, sometimes safely, they will even turn off the A/C to save money. Our elevators are out of inspection date, and we are always short of people because of the lack of quality employees we hired.
For the past three nights I have been closing by myself in my department, because they don't want to schedule people to work with me. Last night on 5-14-08 I didnt get off the clock until 12:00am, which I came in at 3:30. I was stuck at the registers by myself for 3 hours, and was forced to mainly clean up a lot of peoples messes. I have been rated below average for stocking as I was the only one that worked for 4 hours a day stocking hundreds of shoes a night and couldn't meet the deadlines as I was the only person that stocked shoes. I have grown with such dissatisfaction with this company I have often thought about taking my career elsewhere. I am sorry for all of your bad experiences and I hope you understand it's not all of us, some of us actually do care about you.
Kristen of Glendale AZ (05/12/08)
I was shopping for baby clothing at the Glendale, AZ JCPenney (located in the Arrowhead Towne Center mall) on Monther's Day, 5/11/2008. I began to feel ill and dizzy just before stepping onto the escalator. I decided to step back as I was concerned about falling (I am 6 months pregnant). Suddenly a male employee shouts from across the department Hey! What's wrong with you? Don't you know we have an elevator?!. Needless to say this was humiliating and totally uncalled for.
Other customers stopped and stared, thinking something was seriously wrong with me. As he approached I informed him I was ok, just kind of dizzy and asked that he leave me alone. He disregarded me completely and continued to approach my fiance and I. I asked him to leave me alone once again and he proceeded to yell at me to be careful - but he said it in a condescending tone with a smirk on his face!
I was livid at that point and decided against making a purchase at that store. We set our items down and went to the elevator to escape the employee who was now blatantly making fun of a pregnant woman for being dizzy! On our way to the elevator the male employee walked over to a female employee and began making rude comments about me! I distinctly heard him say That girl, see her over there (he pointed at me), was scared of the escalator and she was crying and s%$#. I turned and made eye contact with this rude individual just to ensure he knew I could hear him and he continued on berating me!
Had I been feeling well I would have stayed and demanded to speak with a manager. I am appalled that JCPenney has such horrible, rude employees! I will never shop in that store again and will advise my family and friends to do the same. Harassing a pregnant customer is totally unacceptable!
I was humiliated in public. My blood pressure also went up as a result of this bizarre incident, which could have had negative effects on myself and unborn baby.
Kathy of St. Paul MN (04/07/08)
I am now an x-employee of jc Pennys because I was asked to low ball(thats their term)customers that don't have a receipt with their return, What that means is instead of the customer getting the lowest sale price in the last 30 days(as per their policy states) I was suppose to only give them 1/2 off that.(the normal is the sale price without a receipt) But here is the catch....the customer isn't told that. Thye think they are being offered the lowest sale price.I was told that was to keep people from doing returns.
In general anyone without a receipt was treated as if the were a criminal. When I told my supervisor that I would not do this because I thought it was at best unethical and probably illegal I started getting seriously harassed.I have been humiliated in front of other employees, monitored on the security camera and many other things. I decided to file a complaint with the corporate office and thats when things got VERY ugly.
I finally quite my job today because the stress was just to much. I strongly urge anyone that feels they have been mistreated at a jcpenny store due to not having a receipt to contact their local jc penny district office.This type of behavior has to stop. Retail Stores should be expected to do what is written in there policies. My life has been a living hell since this all started AND I STRONGLY URGE ANYONE WHO CAN IDENTIFY WHITH WHAT i AM SAYING TO CONTACT THE PROPER PEOPLE SO THIS CAN STOP
I know that this practice of LOW BALLING customers has been going at at this store since it opened three years ago, as far as the financial damages........its anyones guess but i would venture to say that it is hugh.as far as my own losses, I had to quite my job and have not had a decent nights sleep since this whole thing started in dec.I'm having serious problems with my stomach and pretty much feel depresed and anxious about going to my 9.25 hour job. I actually had a manager put on a pair of mens underpants over her clothes and scream at me because she thought that I should have not return the underpants. I have been monitored on the servelience camera. i have been called into the managers office over and over again and interigated for no reason. I was told by the district manager to not have any conversations regarding my complaint with anyone in the store including the store manager pending the out come of the investigation and still was taken into her office and interigated.
Linda of Jackson NJ (03/02/08)
On March 13, 2007, I made a furniture purchase in the Ocean County Mall store. Sales associate James Jackson made the sale. I was very specific with Mr. Jackson regarding what I was looking for in a sofa. My space would not accommodate an L configuration. After explaining this to Mr. Jackson several times and after looking at several different sofas, I settled on the Broyhill Tempest. Mr. Jackson assured me that the sofa met my requirements and demonstrated such to me on the diagram. He said I would be purchasing three pieces of the sectional: the left end piece, the armless love seat, and the right arm chaise. In addition, I ordered the matching chair. While waiting for the furniture to arrive, I continued my redecorating and shopping, much of which was done at this store including additional pieces of furniture, window treatments and accessories. At one point in the redecorating process I needed to check measurements on the sofa in order to purchase end tables. While reviewing the configuration on the diagram I came to realize that Mr. Jackson had not read the diagram correctly. When I checked my order, I realized that I had purchased a corner piece and not a left end piece, resulting in an L configuration, which is exactly what I did not want.
I immediately called Mr. Jackson, who denied his part in this mistake and who refused to discuss it with me, referring me to the department manager, Holly Kerwin. It took several attempts over a period of two weeks to reach Ms. Kerwin on the phone. Then began a three week period of back and forth between Ms. Kerwin and Nancy Rogers, both of whom referred me back to the other, both of whom promised to check on it and call me back, which they did not do. Finally, I spoke with the store manager Tom Gieger on April 12th. Mr. Geiger concluded the matter by promising to refund my deposit if I came in and purchased another sofa. I spoke with Mrs. Kerwin regarding the new purchase on April 13th. She assured me that she would speak to her associates and make them aware of the situation so that they could help me when I returned to the store to choose a new sofa. She stated that I could return to the store any time after a specific day and talk to Kelly or Tracy. When I returned to the store on April 18th, the sales associate Tracy knew nothing of my situation and could not help me. My subsequent phone call to Ms. Kerwin on April 19th was not returned. After this I refused to return to the store again and made my sofa purchase at another store.
My account has been charged for the deposit on the three sectional sofa pieces and the coordinating chair in the amount of $609.53. This mistake was made by the sales associate, who did not know his merchandise and who did not listen to the needs of his customer. The problem was then compounded by poor management. On March 1, I received a credit receipt in the mail in the amount of $134.78. There was no letter of explanation. I am requesting a refund of the remaining balance of $474.75.
Kenneth of South Deerfield MA (02/27/08)
I purchased six Stafford V-neck T shirts with a printed label. There is an RN#93677 included in the label. The Shirts were manufactured in Pakistan. After 8 to 10 washings the labels started to flake off. The remaining label is rough and scratchy. All the shirts have the same problem. Only a small portion flakes off so the remaining scratchy label is quite substantial.
Marsha of Dumont NJ (02/21/08)
The advertised product numbers by the display of the Broyhill Tempest Sofa, Loveseat, Chair, and Ottoman were not the same product numbers that rang up on the register. When I asked about this, the sales person said that the number must have been the color, which it was not. The product number on the flier were different than the sales ticket.
My fear is that I have paid for, but will not receive, the same furniture that has been advertised or displayed on the floor.
Wanda of Marietta GA (01/28/08)
My fiance and I were looking for a pub table and chairs. Found nice set with good price on it at Penney's. After analyzing it on our own and returning to the store one week later to make the purchase, we were told by the sales person the price was incorrect (that it was for a different size of the same table). The price sign did not indicate this at all - no mention of different tables. The price sign we'd seen was the same price that sat on the table for at least over the last week. Also the hutch that matched nicely had a price tag showing on it, and we were considering getting it. We told the sales person who then proceeded to move the showing tag to tell us there is an additional charge for the bottom half; it's tag was HIDDEN under the price tag of the upper half of the hutch. They gave the total illusion of decently priced pieces of furniture, and NEITHER pricing was open and honest. Will never buy furniture from Penney's. Not trustworthy.
Dishonest pricing representation. Consumers beware.
Alberta of Lynch NE (01/09/08)
I bought a queen-size Rashel Electric West Point Home blanket recently, and I had bought one about two years ago, also. The new one has E 4 flashing on it already, and will not stop by trying to shut it off. The same code was on my last one. What do I need to do, as these blankets were not cheap, and it is winter and need my blanket. If there is something that I can do at home, please let me know. Is it dangerous, as one side on each blanket works, and the other flashes E 4.
Christine of Ball Ground GA (12/22/07)
I ordered kid's media furniture for my son's room: Harrison TV Hutch and cabinet. I got it at closeout; the original price was about $500. So I expected more than a flimsy piece--a close out shouldn't indicate inferior quality. It's especially bad because it's for a child's room. It's going to BE USED! I tried tightening the cam locks to no avail. All you have to do is move it a bit, and it shifts back and forth. UNREAL! Does anyone sell anything that is half- way decent anymore?
I just want to warn people. If something further occurs I will return.
Melinda of Weslaco TX (11/28/07)
I have tried and tried with customer service and cashiers to return this non-working slow cooker. My food keeps getting burned. I thought it was me. But after the third time, I stayed at home to see it was not working right. It cooks extremly high, burning the food within one hour on low setting and on warm setting.
It has caused good food to go down the drain. Both meats and sides totaling each $25.00. The third time cost $30.00. My house could had been burned down. It caused smoked damaged twice. It's not extreme, but enough to get me mad.
Mary Ann of Los Alamitos CA (08/23/07)
My mother had purchased new living room furniture and this is the second time that they have experienced problems with it because the store tried to remedy the first problem by giving her defective furniture in which she could have been injured. She babysits my 1 1/2 yr old grand daughter and was in a faulty rocking chair. My mother and grand daughter could have been injured. My mother has a herniated disc in her back. JC Penney said that she will have to wait until they send her a repairman and/or a new chair. It's been two months already. The customer service people conveyed that they will wait until she gets a lawyer.
Glinda of Florence AL (07/29/07)
I received a phone call about jcpenneys life insurance. They gave us good rates for life insurance on family coverage. I took it as 3 months free trial and I kept the insurance, paid through jcpenney cc. I was told that if we did not use the insurance within 15 years all premiums would be refunded.
My husband passed away and when I called the insurance co, they told me that a heart attack was not covered.
Courtney of Greeley CO (03/09/07)
They called me regarding someone elses’s credit issues. They are calling the wrong number and refuse to take me off their calling list. I get about ten calls a day from the number above during all hours of the day and evening. The hours I have spent calling me interferes with my class schedules and my work schedule.
Carla of Tulsa OK (02/06/07)
I purchased a Broyhill sofa from JC Penney's in October 2005. It was a special order. I started noticing that the fabric was balling up just before Christmas and I just called them about it. There is only a one year warranty on the fabric from Penney's and Broyhill according to Kevia with JC Penney's. I am now left with a sofa that hasn't lasted a year and a half with the fabric defect and nothing I can do. This is insane. It is obvious that there is something wrong with the fabric. This is a $900 sofa and it looks awful. I was sure I would be able to show someone that this had to be a flaw, but no one wants to even look at it. Don't ever buy a sofa from JC Penney or Broyhill if you want to be sure that after a year if you have a problem someone will want to help you.
Becky of Ocala FL (12/26/06)
I ordered 2 recliner's on 12/8/07. On 12/13/07 I received the charge on my VISA and an email from Penney's (which I still have) that they had already charged my card. Here it is 12/26/07 and no chairs and no one I call at Customer Solutions seems to know when if ever I will receive them. I am wondering if I just need to cancel the order and call my credit card company to go after them. When I call for status they repeat everything that I already know except they don't know what trucking company will deliver, or even if they have ever been notified. When you place the order online, it doesn't tell you when or how long shipping takes. I had one employee even admit that. Now they say I am lying. Could they be any worse?
Allison of Weare NH (12/07/06)
I ordered a Nintendo Wii online through JC Penney's website. When I placed my order it said that it would ship in 2 weeks. It has been 2 weeks and last night someone claiming to be from JC Penney called and left a message that the Nintendo Wii you ordered has been cancelled and hung up. I have not recieved any email notification that my order had been cancelled. I went online to view my account and it shows that it is still pending shipment and has not cancelled. I called JC Penney's customer service and the representative I spoke with said that it has not been cancelled and that they have no record that anyone from JC Penney has contacted me. He recommened I wait a few days to see if it is really cancelled or not. I am upset becuase 1) they took the order, I waited two weeks thinking I was going to recieve the item and now it may (or may not) have been cancelled 2)JC Penney is unable to either confirm or deny the status of my order 3) since this order was placed on line JC Penney should have limited the number of orders they processed if they were only going to get a limited supply. 4) JC Penney should be filling the orders in the order in which they were placed but there is no guarentee that is happening and lastly 5) there was absolutely no discretion used by JC Penney when they called and left a message at my house regarding my order. This was going to be a suprise for Christmas but now becuase they said what I had ordered and becuase I didn't hear the message first, the Christmas suprise has been ruined! Thanks a lot JC Penney!
Lottie of Los Angeles CA (11/08/06)
Received a new credit card from JC Penney with letter stating Since the address and/or first-last name on the application did not match the address and/or first-last name contained in the consumer credit report. we are writing you to confirm that the account was opened at your request Why do I have a different name/address, if any, in your report.
Archana of Gainesville VA (10/26/06)
There were some clothes I planned to purchase for a sale price, and after coming to the counter the prices were raised, so did not buy and returned them to the store. but, jcpenney have sent an bill to pay for them. though I contacted so many times through letters and phones, still jcpenney is sending me the bills.
Mary of Aurora IL (10/10/06)
I purchased apair of eyeglasses about two years ago,since then I have taken them back to have repaired and I'll be darn if the things haven't split again.A line right down the middle of the lens. I've been having headaches because I really could not afford to buy another pair so I started wearing another old pair. My daughter finally came up with the money for me to buy another pair. I am disabled and have a hearing problem. I have lost my reciept and don't want to go back out there, the last time they had an attitude.
Patricia of Puyallup, WA (07/14/05)
I have a JC Penney credit card that I use very seldon for very small purchases. I purchased $73.66 05/29/2005. When I got my bill I had a credit insurance premium charge on this amount for 0.37. I have never authorized this insurance. I called the 1-800 number and they told that I have been charged for this insurance since 1989. I asked them to show me proof of my authorization. The 1-800 customer service answer was get a lawyer if you want. I told him I was going to file a complaint with the better business bureau. No credit has been given.
I have paid for something I never authorized since 1989.
Nancy of Irmo SC (08/25/04)
i am upset about the jc penney back to school ads showing a young girl shaking her butt to the camera- very inappropriate at that age and very upsetting.
Judson of Sterling Heights MI (05/04/04)
We purchased a queen size mattress set at J.C. Penney. Cost $835.15. We were told by the sales person that if we put it on our J.C. Penney charge there would be No Payments and No Interest for 6 months. We skipped the payment when the bill came based on this information. Which now appears to have been a blatant lie. WHOA! Within a few days after missing the due date we were dunned by the Monogram Credit Card Company of Georgia. We were told that a late charge ($20.00) had been added to our balance and a payment was due immediately. It was then we were informed that it was No Interest but not No Payments. We told the caller that a payment would be sent ASAP. After some irate haggling he agreed to remove the $20.00 late charge. Within 5 days We received 2 additional dunning calls asking where the payment was. We told them it was sent and that it would be 'paid in full'! We received a 4th and final call (now these were all within a week!) at 8:45 A.M. on a Saturday morning. This was two days AFTER they had received the full payment that they had not yet recorded! Very harrasing to say the least!
T. of Burke VA (01/10/04)
Don't ever purchase furniture from JC Penney. They have no warranty other than that the furniture has to be delivered in good condition. The only other warranty you have is IF the manufacturer provides one. More than once I have been really burned by the quality of products made in China or America from manufacturers that not only provide shoddy furniture that Looks good at first but is poorly designed or manufactured and doesn't hold up. Then consumer beware--you have no where to turn because JC Penney doesn't care!
Loss of a $500 armoire because the door broke in half. Loss of another $300 desk because the drawer broke.
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