J.C. Penney

Patricia of Eugene, OR November 7, 2009

Purchased 1 Fairfield 78x14 valance UPC 885308013583. This item is cotton so assumed it was washable. When home, read washing instructions before hanging. To my surprise, in fine print on back of pkg. it says 'DRY CLEAN ONLY". How rediculous to offer a cotton product that cannot be washed. This information should have been clearly marked on the front of the pkg. If seen, I wouldn't have purchased. Very deceptive to your JCPenney customers. Needless to say the item was returned and I'm not a happy camper.

Ava of Jonesborough, TN October 18, 2009

A sales paper with certain hours for the sale, I went in to buy a pair of womens nike shoes, the sales associate said the ad was wrong that only the mens tennis shoes were on sale, this is a false ad. The associate quoted that the sale was not on womens that it was a mistake made in the ad and that i would have to get in touch with headquarters

Christina of Marshfield, MO October 10, 2009

I'll just post the conversation to you... and you can get the drift. 57 year old daughter (me) and blind 88 year old father (my dad) who is 6'6" tall walked into JC Penney's. My father, who has a blind cane, and I approach a clerk in the Men's Wear Department to buy a suite for my dad's grandson's wedding. Me: "Can I get help to find a Tall suit for my dad?" JC Penney: "Not here." Me: "I thought you carried Talls?" JC Penney: "Maybe in the tall department." flipping her hand in that direction. Me: "What about suits? Are there suites over there?" JC Penney: "No." Me: "If we find the right sized waist here, can we order it online from you?" JC Penney: "Well if they have it online." She found 2 pairs of pants and handed them to my dad, with no jacket to match, and walked away.

After trying them on, I asked "what do you think?" to the store clerk. JC Penney: "He needs a tall." Me: I just stand and stare blankly. JC Penney: "If you want those pants, you can go on the internet and find out if they carry it in tall.“ (meaning to do it myself) Me: "oookaaay"

A little irritated, I returned everything to the rack. I was then approached by a young man who asked if he could help me with anything. The original clerk we were working with called him away to help her with a transaction/another customer. So we left. So today, I'm headed to John's Suit Shop to find a suit for my dad. I hope to buy two and spend over 500... sorry JC Penney. But not really.

Ann of Banning, CA October 10, 2009

I purchased a Broyhill Sofa. A Chris Madden model. The back leg bent and I went to JC Penney to purchase a replacement leg. I was told by the saleman that that model was discontinued and that he could not oder the part for me. I now have a three legged sofa with a make shift rear leg. How can I get a replacement for the sofa? The numbers on the sofa is Reg# NC 1333 pillow numbers are 68443 12587156 83. The sofa Fr# is 68443 7156 83, I could not see the rest of the numbers because the tag is sewn into the sofa under the cushion.

Can you help me/ i have only had the sofa a couple of years and there are no kids in the house to break this leg. I have had this problem for over six months with no solution and may have to purchase a new sofa because of a broken leg. I may have to purchase a new sofa and this one is only about 2 years old.

lisa of murfreesboro, TN October 8, 2009

I purchased two pair diamond earrings and a necklace from the store paid cash and few days later the gold tarnished on the earrings because they were gold over silver i didnt know this and the sales lady never told me either. now they want replace the earrings. im stuck with them i think jcpenny should be responsible for their merchandise they advertise in the paper and tv. if not stop selling this crap.

Sally of Miami, FL September 22, 2009

The 31st of March 2009, I ordered from JCP an insulated drape (one panel)for my guest room. On July 7, 2009, the drape was installed. The installer left the draped pulled open & asked me to let the folds folded as he left it for a couple of days so the pleats/folds stay nicely folded. I need to add that the drape folds/closes to the right of the window. After a couple of days I closed the drape & found that the two seams on it were very visible, that is, one on the left, close to the left of the window, and the other in the center. I called JCP & asked that they send someone to remove it & make sure that the seams be changed & made to the right of the drape, inside the folds/in the middle of the 2 grommets, so they wouldn't be so noticeable. I may add that the rod was installed so the drape pulled open to the right of the window edge, 13" into the wall. When fully closed, there are still 7 pleats unopened on the wall. Elvi came back to my house, who saw exactly what I was referring to. She assured me that a new drape would be made so the seams would be to the right of the curtain in order for them not be so visible... Well, finally yesterday, the installer came to replace the drape with the new one, & here we go again, the seam was made to the left of the drape where it's so obvious, SAME AS THE PREVIOUS ONE.

WELL... there's some things VERY wrong with all this. 1. This drape had to be sent to Calif. to be made. Sent back to Miami, back to Calif & back to Miami. I've worked all my working life in Adm., & it doesn't take a CEO to see the waste in all of this: a. two round trip shippings, b. two installers coming to my house, c. a second visit by Elvi, d. the materials & labor to make a second one. I pray that the replaced one will not be discarded, but sent to a charity organization! e. A VERY UNHAPPY CUSTOMER! I PAID 282.89 FOR THIS? I later saw one as nice as the one I ordered from JCP for at another store for much less! Never again, & believe me, I'll spread the word!

Troy of Lancaster, PA September 9, 2009

JCPenney frequently advertises rebates on their appliances. Example: "Crockpot Only 20" with fineprint "30 regular price minus 10 mail-in rebate". I bought several of these appliances and so far have received ZERO rebates from Penneys. It's been four months which I think is long enough to wait.

Shelley of San Diego, CA August 26, 2009

I purchased a sofa sectional in the store on May 18, 2009 for approximately 1,300 and was "sold" on opening a JCP credit card with deferred interest for 12 months. I paid approximately 269 as a down payment (it was a custom order) and received the sofa on 8/2/2009. My first bill arrived a few weeks later, with a minimum amount due. I was confused, since supposedly I was still in my "interest free" period. I called their customer service line and they told me the salesperson gave me incorrect information. I paid the balance, closed the credit line and filed a complaint on the salesperson, and she called me the next day saying I should have been eligible for the promotional financing. Do I have any grounds for legal action regarding deceptive credit sales practices?

Kim of Olympia, WA August 25, 2009

I called the portrait studio yesterday at 11:30am to see if my pictures were in (this is the day they told me to come in to pick my pictures up). The person that answered said she was with a customer and would need to call me back. I was fine with that. I wanted to run down there during my 30 minute lunch break (any time between then and 2:00pm) to get the pictures. I didn't receive a call back until 2:48pm, which was past the time I am allowed to take my lunch break.

So i decided to hurry by there on my way home so I didn't have to bring the kids in with me to pick them up (kids are 3 yrs old and 1 yr old~not easy to take anywhere). So I walked in and patiently stood at the counter. I could see that she was with a customer. She poked her head out and said "I need to finish up here, it will be a few more minutes. I want to get these done while she is still happy. Give me 15 minutes okay?"....

NO not okay. I have already paid for my pictures, I know they are there, open the drawer and hand them to me and then I will leave! What is so difficult about that? I didn't have 15 minutes to wait. I had to go get my kids from the babysitter. I had better things to do than sit around and wait for this gal to decide that she had time to hand me an envelope! I really felt like this woman gave me poor customer service yesterday.

lorrie of creighton, PA August 15, 2009

bought a pair of glasses from penneys the prescription did not according to my eye doctor they gave me the run around with the blame game and refused to refund my money and also would not call my eye dr for verification on this problem.

out 159 dollars for cost of glasses this could've resulted in a major problem if I would have gotten into an accident because of wearing these glasses and not being able to see correctly

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