J.C. Penney Online

Deborah of Charlotte, NC September 25, 2009

I have exhausted every avenue with JC Penney in my attempt to obtain my refund for merchandise I never receive. My merchandise was order around mid-July. I contacted customer service in the first week of August that I needed to cancel the order. I was told that was not possible, that the order was in the process of being shipped. I was instructed to inform the delivery company that the order was cancelled when they called to schedule. My checking account was debited on August 16th. I called customer service again, a week later, to inform them I still had not heard from the delivery company. I was told that I needed to wait approximately another 2 weeks for the company to contact me. Again, I never heard from anyone concerning this order. I contacted customer service again on Sept 18th to explain that obviously this merchandise is not going to be delivered and I was due a refund. I was told a case file was being created to escalate the issue. Again, I heard nothing back. I call again, on Sept 24th to find out that a case file was opened, but there was nothing in it to explain the problem. The customer rep filled out the information in the case file, told me it was escalated and I would soon be contacted. Again, nothing as happened. I have made attempt after attempt (calls to customer service, emails to company departments & company department heads, etc.) to get this company to refund my money. Obviously, at this point nothing I have tried to do is going to accomplish this.

Donna of Hays,, KS August 18, 2009

Today I clicked on an e-mail that stated I could be signed to win a 500.00 gift certificate for completing a survey. I didn't notice until the end that this was possible ONLY if I purchased a phone service. Needless to say, I am ticked. That was an unnecessary "come-on". I'm still thinking about cancelling my account with you.

Shelley of San Diego, CA April 30, 2009

I was looking for a sofa sectional sleeper and found one on jcpenney.com advertised on sale for 1,199. I went into a local store (Escondido) to try out the sofa before purchasing. The in-store sales price was also 1,199 and we liked it so we ordered it there in the store. We purchased the furniture protection plan for 109.99 and opened a credit account to receive an additional 10% off. Delivery was charged at 60. Total bill with tax was 1,348.76.

I went online 4 days later to get the measurements of the sofa again and noticed it was now 1,099. I called the store to see if they would give me a price adjustment since the base price was now 100 cheaper. They told me that the online price and store prices were different because the online order would have charged me 274 for delivery. I called the online customer service and they also verified this practice, saying that the online price can be different from catalog pricing as well as in-store pricing due to different warehouses and delivery methods. Not sure if this is illegal advertising, but buyer beware, with JC Penney, pricing is different depending upon where you purchase from.

N of Long Beach, CA October 22, 2008

N of Long Beach CA (10/22/08)
I recently ordered a sports logo sheet set (Dallas cowboys) from JC Penney for my son's birthday. My Husband and I decided to re-decorate his room as a gift with his favorite sports team. I received the sheets via UPS to my home and opened the sheets and discovered the sheets were covered in dirty finger prints, ink marks, and would looked to be dried blood! I was horrifed especially because the sheets were white in color. I was very disgusted.

I immediatley drove to the nearestJ C Penney store to return the sheets. I requested to exchange the sheets and have another set sent to my home, and in time for my son's birthday which was the following week, but was told that the store was unable to expedite myshipment and the sheets would possibly not make it on time for my son's birthday.

Ruined my son's birthday and caused an un-necessary trip to a JC Penney.

Daphne of Frisco, TX November 9, 2007

Daphne of Frisco TX (11/09/07)
I own a 2003 Jeep Grand Cherokee and am replacing my second Window Regulator in 3 months at a cost of 485 ea. I have reported the problem and inquired about a possible recall to Jeep without a clear answer. My brother in law owns the same vehicle and has had to replace 3 regulators. Our mechanic told us that he replaces so many of these and that there is a problem with this part and Jeep will not recall it.

Charles of Edison, NJ September 4, 2007

Charles of Edison NJ (09/04/07)
2002 Jeep Liberty. It ran great for the first 50K miles. At 50K, the fan (relay) failed. A/C also failed. Bought an aftermarket fan with a new factory relay and the fan melted. (60K miles). While at the repair shop for a new chysler fan and relay kit (they are aware of this problem), the PCM (Computer)and alternator failed. Chrysler paid for the PCM but not the alternator. The say the alternator is not part of the engine, but electrical system. They also said that the fan and fan module is part of the cooling system and not the engine. A/C cut out again and now the ignition sticks.

Sean of Douglasville, GA August 27, 2007

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