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Daphne of Frisco TX (11/09/07)
I own a 2003 Jeep Grand Cherokee and am replacing my second Window Regulator in 3 months at a cost of $485 ea. I have reported the problem and inquired about a possible recall to Jeep without a clear answer. My brother in law owns the same vehicle and has had to replace 3 regulators. Our mechanic told us that he replaces so many of these and that there is a problem with this part and Jeep will not recall it.
Charles of Edison NJ (09/04/07)
2002 Jeep Liberty. It ran great for the first 50K miles. At 50K, the fan (relay) failed. A/C also failed. Bought an aftermarket fan with a new factory relay and the fan melted. (60K miles). While at the repair shop for a new chysler fan and relay kit (they are aware of this problem), the PCM (Computer)and alternator failed. Chrysler paid for the PCM but not the alternator. The say the alternator is not part of the engine, but electrical system. They also said that the fan and fan module is part of the cooling system and not the engine. A/C cut out again and now the ignition sticks.
Sean of Douglasville GA (08/27/07)
My wife was driving home from work and lost all power(engine,auxillary functions, etc..) while crossing an intersection. Thankfully traffic was light and she had time to restart the vehicle without incident. However after taking the vehicle to the dealership they could not find anything wrong on the computer. On a lesser note we also have a sun roof that whistles at interstate speed(they have tried to fix that twice)and the automatic transmission jumps or skips gears while it is downshifting(they also found nothing on their diagnostic computer for that.)If you are thinking 2006 Jeep Commander, bad idea.
Emanuel of Newman CA (07/04/07)
I own an 07 Jeep Wrangler, 4 door 4x4 with a 3.8 ltr engine. This vehicle has stalled while driving 4 times. 3 times were at highway speeds, once was approx 35 mph. The vehicle shows no signs that the stall is going to occur. Just, all of a sudden, i notice a loss of power, all the warning indicators on the dash are lit. The stall lasts for a couple of seconds, then the vehicle returns to normal operation wi8th nothing being done by me.
Jen of Cincinnati OH (06/12/07)
We ordered the Abigail twin bed and nightstand for our toddler from JC Penney.com. The bed had to be shipped 3 times due to damage. Once we set it up and put the new twin mattress and box spring in it, we noticed there was a 12 inch gap between the mattress and the end of the bed. This bed is not safe for any toddler or child. They could fall through the gap and get caught and be seriously injured. JC Penney will not let us return this bed or give us our money back, because they have a 7 day return policy. Our second baby is due in 8 weeks, so we had to buy another bed and nightstand that is safe for our toddler. We have lost $590 from the order at JC Penney. I've talked to 3 or 4 customer service reps,
and emailed many times, only to be told that they will not accept a return or give us our money back.
We were also told via email that this bed needed a box spring, and after we bought one, we realized it doesn't work on this bed.
John of Houston TX (03/05/07)
I have two Jeep Grand Cherokees LTD. A 2001 and 2002 model. The 2001 model has had 3 window regulator's replaced. The 2002 has had 3 window regulator's replaced. I did some research and found out how to put in a claim to Jeep for reimbursement. They reimbursed me for the 2002 Jeep and are considering the 2001 Jeep. It WORKED! Every dog has it's day I guess.
They want all the original receipts, cancelled checks, work order's, etc. I did not have all the originals but they still honored it. Call 800-992-1997 and get what information you need. This is the Jeep customer service line. They will give you another number to call to file a claim and give you a reference number. I did it online on their website myself.
Jeep Grand Cherokee window regulator's cost about $350.00 to replace. Your window all of a sudden just drops into the door and won't stay up. You either have to tape it or use little suction cups. If you live in a hot area don't use tape as it will damage your paint.
Cyndi of Los Angeles CA (01/15/07)
I got my recall notice over the holidays and just now got around to calling to set up an appointment. I talked to TWO local dealers and was told by both that they only get in 5 sets of the ball joints a week and it was first come - first serve and to call back on Thursday 1st thing to hope that I was one of the lucky 5. They BOTH told me that there was NO waiting list. Just keep calling till they could put me in. How nice... so... I called Chrysler who told me it was true that the dealers were only getting 3-5 sets per week per dealer and why didn't I ask to be put on the waiting list.
I explained that I was told there was no waiting list and meanwhile my Liberty with 60,000 was making noise in the front suspension. I asked him who my attorney should contact when I crashed. He became quite helpful after that and got me on the waiting list at TWO dealers. So what do I do between now and the time they call me??? What happened to SAFTEY regulations! I think this will be the last Chrysler I own! Anyone want to buy a used Liberty??? Hey, I have a Sebring Convertible with really low miles for sale too!
RECALL and NO parts available.
Karen of Loveland CO (01/09/07)
I have a 2001 Jeep Grand Cherokee Limited with 86,000 miles on it. On December 19, 2006, my driver side window would not function. I took it to the dealership and they told me that the window regulator was bad and needed replaced at a cost of $410.70. Since the warranty is expired, this was my cost - I had never heard of a window regulator before this happened and have owned several cars that have never had this problem.
On Dec. 21, 2006, the blower for the heat/defrost/etc. stopped working. I took this to the dealership and found that Chrysler had 900 on backorder and could not tell me when they would be in.
Colorado has had 2 blizzards in the time from the 21st to the 9th of January (I still don't have it fixed because the part isn't in yet). I contacted Chrysler and they were no help. They would not provide me with a rental due to a defective car - I have no heat/defrost and our temperatures have been in the single digits. Their explanation was that my warranty was expired and they wouldn't cover the cost of a rental even if my warranty was in effect. This experience has made me never want to purchase another Chrysler/Dodge/Jeep product again.
Thomas of Kingsley MI (01/05/07)
My Jeep Liberty 2005 Diesel was recalled for a tourque converter problem. The tourque converter was evidently at risk of failure due to it's inability to handle the power of the CRD engine in this vehicle. After this repair my vehicle lost a tremendous amount of towing capacity, when I informed the dealership of my observation, I was shown the 38 page service bulletin associated with this recall.
The bulletin plainly states that some customers (customers who tow) will notice a substaintial loss of tourque and powerdue to this fix. According to the service manager I had a meeting with over this issue stated that the replacement converters did not appear to be improved to handle the demands of the engine, but rather the same failed part...the repair evidently is that the system's computer was reflashed with new instructions that changed the whole tranmission sequence and that the overall engine was de-tuned to reduce the horsepower of this engine.
Needles to say this is not the vehicle I purchased, performance is a complete bust. I have been advised to keep close records of MPG & performance per the service manager. I was getting 26 to 29 miles per gallon when I was not towing my 3000# trailer and 22 to 24 with the trailer...todays measure of MPG was less than 15 MPG while towing! This is the latest in a string of electrical failures, and air intake/turbo system problems. I will be contacting Jeep with a far more detailed report...I just wanted to report this very serious problem and its completely inappropriate fix that will soon be more broadly known.
When I needed to purchase a vehicle for my business, I am a blacksmith and farrier ( I shoe horses over a large service area) The primary needs of vehicle capabilities were towing capacity, 4WD, MPG and cost of vehicle.
I was sold hard on the fact that this vehicle could do it all & then some. For the first 30,000 the vehicle performed as advertised, other than the string of electrical problems and air intake trouble. But now with this fix of the tourque converter, Jeep has seriously reduced the towing capacity, MPG and efficency of this vehicle. It certianly no longer will work like I need it to.
I also will most likely seriously damage the drive train because with its greatly reduced capacities, my needs will constantly be operating well above its 90th performance percentiles. Instead of an extremely well powered towing vehicle, I now own a grossly under powered car. This is a terrible design change certianly beyond my control and something that I did not cause...What are my options??
Marisa of Glen Cove NY (12/01/05)
I purchased a bar cabinet and I received it very damaged they want me to repackage for the return. It is a VERY heavy and large cabinet and I cannot physically do this. They were supposed to call me to advise me of what to do but I have not heard from them.
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