J.C. Penney

lorrie of creighton, PA August 15, 2009

bought a pair of glasses from penneys the prescription did not according to my eye doctor they gave me the run around with the blame game and refused to refund my money and also would not call my eye dr for verification on this problem.

out 159 dollars for cost of glasses this could've resulted in a major problem if I would have gotten into an accident because of wearing these glasses and not being able to see correctly

Lori of Affton, MO August 7, 2009

I've been a long-time customer and fan of Penneys. But, since they feel it appropriate to charge me 39.00 as a late fee (twice)without taking my customer status or circumstances into consideration, I've cancelled my credit and refuse to ever step foot in their stores ever again. JC Penneys... you should be embarrased and ashamed. And your customer service stinks!

pamela of sun prairie, WI July 10, 2009

My husband received a phone call on Wednesday July 8, 2009. The lady on the phone asked for myself and my husband explained I was at work. He asked what she was calling about and he was told that I was delinquent on my JC Pennys account and the bill was sent to them for collection. My husband explained to the lady we have always paid our bills and this has to be a mistake. She asked for our address at which time my husband said if you have our phone number and our account number how can you not have our address, he said I really don't know who you are on the phone how do I know what you need this for.

The lady explained that she is trying to get payment for 213.63 for JC Pennys. My hsband said again that we had not received any information from JC Pennys and that he didn't feel comfortable about giving out information when we know we have always paid our bills. The lady from the collection company hung up. My husband called me at work and told me about this I couldn't believe it. I have not received a statement or even a late statement saying we owe money. I then called JC Pennys to find out what was going on to see if someone was using my account or if they knew of anything about this. I called the customer service dept.

I spoke with Ivan he did say yes my account was closed do to none payment. I asked when this happened and what I owed for and he couldn't tell me. He said that once the account is sold to the collection agency they have no records to look at. He said the only thing he could see was that I used my card in Nov. of 2008. I asked why no one had contacted me about this. He said that they did try to contact me and had no answer so after several attemps they sent this to collections. Then Ivan said he couldn't call me because they didn't have my phone number. So how did the collection agency get my number I asked since you sent them all my information. I then asked to speak to someone else higher up and he told me no one could help me that once your account is closed there is no more information on your account.

I explained that I thought this had to be a mistake I have had a JC Pennys card since the 1970's and that I have always paid my bills and then I said what is your procedure when someone forgets to pay one month do you get another statement, he said yes and then there is interest attatched to that. I explained I had never received any statements. I asked for proof that they had sent anything and what I bought. He said they have nothing on file and he couldn't send me anything I would have to go through collections. I was then told by Ivan I could write a letter to the dispute dept at JC Pennys and they can look ito it. Of which he gave me the address, I sent a letter and have heard nothing form them.

I said how can I send a letter when I don't even know what I'm disputing? I explained that this is going to effect my credit and that I'm realli dipleased with JC Penny's for not trying to contact me or help in anyway.

janica of bronx, NY July 2, 2009

I made a call in reference to a product that i was looking for at this partcaular jc penny store. The associate I guess was not haveing a good day and decides she is not going to look for the product. She kept hangin up on me but i really needed this because it was a gift for my mother and mopthers day was coming up soon. she cursed me out. and when i responded and said this is no way to talk to a customer she said" YOUR MAMA" . how ghetto and unprofessional.In the end result i never got the item and when i complained to the store manager she just hung up on me and said take it up to someone who cares. Now thats what i call CUSTOMER SERVICE>>>>>>>>

Cornell of Florissant, CO June 27, 2009

Living 63 miles from the city has its advantages as well as disadvantages. Advantage: By the time I get home from my commute, I am usually decompressed and relaxed. Disadvantage: When I have a bad customer experience, it gives me time to crystallize my thoughts.

Yesterday I looked into my closet and decided it was time for new suits. Being economically stingy as I am, this meant my bi-yearly trip to my “local” JC Penny’s, which, as I stated above, is 63 miles away. In the past this has been a mutually satisfying relationship: I give them my money and they provide a suit I can wear.

After making my 400 plus purchase, I drove the 63-mile trip home looking forward to being smartly dressed the next day. There was a problem as you have guessed. The attendant neglected to remove the security device that was attached to the jacket. Unfortunately, I did not discover this fact until the next morning, while getting dressed. Plans ruined… to late to return to the store… time to redress… Crap! Now I’m late!

So, wearing a suit I did not want to wear I drove to my meeting. Life goes on, but I needed to return the product to have that damn security device removed. Since the meeting I was attending was an additional three hours away, it meant traveling after the meeting an additional 100 miles out of my way to get the devise removed. Thirty minutes away from the store, I called to speak with the store manager. I explained the situation and asked if she would be there to speak to me in person when I arrived. Carol said that she would. I verified. Again, I was assured she would be on hand.

I arrived at the store twenty minutes later. I asked for Carol, the manager, and was told that she had left an hour earlier (clearly a lie). I did not argue. Why? Because I knew I would be writing this article.

If Carol had made herself available and listened to my recommendation for customer service improvement, I would not be writing about the experience here, where millions of people will now associate my experience with JC Penny’s. I am a process improvement professional who was willing to give my advice for free. Now I feel insulted and victimized. That I will not abide. I am the customer!

So remember, dear manager, the days of avoiding customer complaints are over. If you won’t hear your customer’s complaints, there are millions of others that will.

Jackie of Ypsilanti, MI June 27, 2009

Ordered two chairs beginning of Jan. 09. I was told it would take 6 - 8 weeks for delivery. It took 16 weeks. Chairs were delivered by JCP and were still in their boxes. They were never inspected by JCP. One chair had a number carved into the letter, both chairs had missing dye, and the top cushion on both chairs was uneven. I was told that they could make these repairs at my home, but they don't guarantee their work.

I refused delivery so they placed an expedited 2nd order which I finally heard about today, now 24 weeks in. Chairs were inspected by JCP and both were damaged. Now a third order might be in the end of Aug. 09. I am now looking for chairs from another company. I will not purchase anything from JCP. It is obvious that there isn't any quality control by the furniture company that manufacturers the chairs.

Natalee of Brooklyn, NY June 23, 2009

On March 21, 2009 I bought a Chris Madden Magnolia comforter set from JC Penny. I put the set on the bed sometime in May and ever since I noticed that I've been getting up with these red bumps. I was not sure what the bumps are or why I was geeting them. So, about June 13, 2009 i got up with two more red bumps behind my upper back. I left up the comforter where I rest my head and low and behold there was a nasty bed bug on the comforter. I was confused and felt disgusting i was not able to function for the rest of the day because all along thats what was bitting me and i did not know. I placed the bug in a plactic bag to show as proof. I do not sleep in my room anymore because i am so afraid and groosed-out. I would like to know if ther are any other documented complaints like mine, because I know for sure that the bugs came from the comforter I bought from JC Penny.

Don of Fairfield, CA June 18, 2009

Update to previous complaint....It has only gotten worse. Experian will not clear this record until JCPenney clears the account completely from my social security number. I now have two JCP records on my credit report with the same account number which does not belong to me. One is "deceased" the other is open in good standing. Experian even knows that this was established prior to me being 18, or being issued a social security number but need specific instructions from JCP to completely remove these from my credit report.

JCP refuses to remove this without receiving a copy of a photo ID of my dad's because they say they need his social security number and birthdate, which is already on the death certificate that they admit they have right there in their file. Thankfully mom still had dad's driver's license, because according to them that is the ONLY way they would remove this from me. They state they cannot add or subtract a social security number without written request and ID. Well they sure as heck added my number of their own accord, but I was rudely told...."that wasn't this dept."

I can not believe the total run around and blame passing that is taking place to simply clear what everyone involved already knows....that this is not my account. And again, what if I did not have access to my dead dad's photo ID anymore? They specifically stated that without it they could not remove these accounts from my records. So I'm still waiting to be "alive"

Don of Fairfield, CA June 14, 2009

My father had a JCP credit card account opened in 1973, when I was in about 5th grade. He passed away 6 months ago and as a result me and mom notified JCP among several other creditors and chose to close this account. They asked for a death certificate and were provided one, which showed his social security number.

I never was a part of this credit account in any way, shape or form, but upon them closing his account and reporting to the credit agencies that he was deceased they also reported the same under my social security number. This effectively locked up my credit making it impossible to renew the bond I am required to hold as a licensed contractor. This is still being resolved and currently waiting on Experian to change my credit report accordingly. Equifax already has, and somehow TransUnion never did show this "deceased" account record.

How in the heck does JCPenney report me as deceased under my number anyway? And to add to the fun, their "fix" was to reopen my dad's account under my social security number reporting to the credit agencies that they made a mistake that I was not deceased.

What about their mistake that my social security number never should have been tied to this account? Granted I am a JR, same name as my dad, but what the heck does that have to do with social security numbers and the fact that only these wonderfully intelligent processors cross referenced the name at some point and decided to add my number to this account for reporting purposes.

Deborah of Noblesville, IN May 18, 2009

Recently received my JCPenney's chargecard statement. I noticed the due date changed to a week earlier than usual and was due on a Sunday, which seemed odd. I sent the payment in full with plenty of time to arrive by due date. Next month, I received a statement for 29.00 late charge (no balance, just late charge.) Calling the customer service automated response, found the payment had been entered on Monday, next day after the Sunday due date.

So, on a balance of 51.00 that was paid in full and sent on time, I should pay 29.00 - for what reason? I have been a regular and good customer for 25 years and never a late payment or problem. Told the customer service rep this was pretty shabby treatment of a valued customer, and I suspect the payment was sitting there and didn't get posted in time. She said they can take 48 hours to post a payment or longer, if it falls on a holiday or weekend. Their system automatically tags it late if it's even the next day.

What is the reason then to change a due date to a Sunday when no one is working that day to even post the payments, and they have no obligation to even post them on time? No real answer received to this. I was told not to worry about it, she would remove the charge. While I do appreciate that, it's still my heretofore unblemished credit history being affected, as well as my time and aggravation to deal with something so unnecessary. If this is how they treat their longstanding customers, I will be taking my money elsewhere.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |