JCPenney Reviews

Amber, the customer associate at customer service, was pleasant and helpful.

I was in the Roseville, MI store on 4/3. Monica who was working in women’s clothing was absolutely wonderful. She helped both my mom & me with finding certain clothing. She was very helpful & extremely friendly. Thank you Monica!!!! You are the best!

ARCHIE AT THE MARLEY STATION MALL IN GLEN BURNIE, MD IS THE BEST OF THE BEST! Archie goes out of his way to make you feel welcome and offers great customer service. I have seen him working in multiple departments and always a pleasure to see him and always greets customers with a smile. He deserves to be recognized, he goes above and beyond for his customers and that is why customers come back!

I had a very nice lady named Jackie ** check me out today at JCPenney in the Paddock Mall. Mrs ** was so nice and a pleasure to converse with. I wish all customer service personnel were like her.

I found a dress hanging on the clearance rack at my local JCPenney in Kentwood Michigan. I was checking out at 8:45pm Friday 6/5/26 at the main registers. I had found an Ashley Graham polka dot slip dress in a size 0x. It was marked 70% off from $100 dollars and 29.99. When I made it to the check out and the garment was scanned it was 44.99 on clearance. THEY WOULD’NT SELL ME THE DRESS. They tried to tell me people swap prices all the time…implying what? That I’m a thief or something? You could tell the clearance sticker had never been disturbed (the staff struggled to pick the incorrect sticker off right in front of me).

JCP store is a rip off!! I purchased 3 items, ended up returning all 3 items because the wedding was called off & only a portion of refund was credited & I’m being charged for an item I don’t have & was returned to the store at their Westshore location.

Purchased high-end jewelry and thankfully, the lifetime warranty. The chain broke and slid down my shirt on week 3. I brought it in to be fixed. Was told (on receipt to verify) pick up in 3 weeks. No call after then so I tried calling, and calling, and calling. Finally got another dept. and asked for a manager, which is like asking to speak with God himself, basically. Was told to wait another week. I waited. Today, over a month later, I got a call from a woman asking WHAT it is I wanted fixed on it?!! They haven't even STARTED the repair, and she didn't leave a callback number.

I purchased a mattress at JCPenney on April 29th and the same mattress went on sale for $78 less on May 23rd. I contacted customer service asking for a price match and they denied my request because their policy would not allow me to take advantage of a promo code online vs. in store, which makes no sense because I ordered the mattress online. Nothing customer service said made sense to me, especially when he said I could return the mattress and purchase another online (the exact one) but pay a $99 restocking fee! No savings there.

Employee ** in Easthills mall Saint joseph mo. Very rude and hateful. Worst customer experience I have ever had. She was talking bad about other customers using foul language and was very unprofessional.

Oxford, Al. The Jewelry Associate, Trish, needs to change her attitude and learn how to do her job! I have worked in retail for over 20 years and in the jewelry field, there is an appropriate way to treat a paying Customer, she was very rude to me when I conversed with another customer about some jewelry. She apparently complained to her Store Manager, which escalated to her Store Manager going to my job and threatening to “Ban” me from the store and accused me of “Soliciting” to my boss! This store Manager should have gotten the facts before going half cocked! This store has lost my jewelry business and I returned the over $5000 ring I had purchased earlier in the month! Shame on you!

Ordered two comforter sets from JCPenney in January 2026. Was delivered to incorrect address. JCPenney refused to resend product or refund. Have been a customer for years. Will never again order anything even when they having their going out of business sale. JCPenney.com order #**

Terrible customer service! Shipped my item to address I haven’t lived at in 10 years. Said it’s nothing you can do about it!!! Take my money and never give me my order is crazy!!!

I went in to the place looking for dress shirts for an event that I have coming up. It's unbelievable how people of color still cannot find help from the employees from a place of business! A couple of them said hi to me. But they would not ask if I needed help. An employee that was ** said Fiji. But would not help, or ask if I needed help finding anything. One guy asked an employee for help, and was turned away to get help from someone else. I left with nothingness in hand all because I couldn't get the help I needed. At previous jobs I've had, we had to approach people to see if they needed assistance. I experienced last weekend at another place of business here Orlando! People in this city are terrible!!

This is about hair salon location in Chula Vista Plaza Bonita. My daughter visit the place paid $160. The barber messed up her hair. She told her no worries to come back two weeks. She’s gonna take care of her after two weeks visiting the location. They tried to charge her again and they did not honor the promise. I called and made a complaint through customer service with a case number. No one I mean no one return my calls or respond to my emails. This is ridiculous.

I ordered merchandise online totaling $106.00. They put a pending charge of $106.00 on my account meaning that I was charged double. It took my available balance down $212.00. Customer service said that $106.00 pending charge would be lifted after 8 days. Bad business. Never ordering online again.

Went to HCP optical to purchase new glasses on 3/3/26. Nikki was very helpful and friendly. I ended up buying 2 pairs of glasses for the price I usually pay for 1. Told me 7 to 10 days. Well here we are April the 15th and still no glasses. I been calling once a week and every time I get 2 more weeks (every time I call) still in their lab waiting to get worked on.

I recently purchased 2 pairs of women’s pajamas, size large, thru the online JCPenney OpCo LLC. The delivery time was excellent but the problem is with the sizing. Each pair were each size large but each pair had a major size deficit. One pair had an a top that was NOT a large more like a medium, the pants' sized right and fit well including the length. The second pair had a top that fit like a large but the pants were way too long by about 5 or 6 inches. Both pairs were made by the Jaclyn company. This is very disappointing especially considering that since I hate returning merchandise I have to have the bottoms shortened by an alterer; that will cost me as much as the cost of the PJs. I will not be ordering anything online from JCP again. Quality and sizing needs improvement.

Just lost me as a long time customer. Manager refused to honor my coupon this evening in Wilton Ny. I was told my item did not qualify and there was no reason why it didn’t. There was no sign stating sale or anything else. When I told her she just lost a customer, she just stood there and didn’t say a word. No wonder there are never any customers in the store.

I had to wait 1 Month for 2 mattresses to just get as solution to wait for more time because the delivery company lost them. I didn’t buy those mattresses to that company, I bought it to JC PENNEY but they never assumed they responsibility as store. CUSTOMER SERVICE WAS AWFUL just transferring the call one and another time.

I normally buy St. John’s jeans, skinny leg, I bought a pair and they are not the same fit, they are baggy in the hips and shorter than my others that I bought a couple of years ago, I noticed on the inside they say made in Vietnam, my other ones all fit perfect and don’t say made in Vietnam, guess I’ll have to find another brand somewhere else since Penney’s decided to go cheap and have them made in Vietnam, they are not up to the normal standard of the ones I used to get from JCPenney’s. Shame on you!

I just spent over fifty dollars on two outfits for a newborn baby. The choices for girl babies were plentiful and cute but there were very few options for boy babies, except for some stupid slogans on the shirts like "I'm handsome like my daddy." I had to go downstairs to pay for my items as there was no employee on the second floor except for a woman who was mopping the floor without placing any safety "wet floor" signs. When I paid for my items, I had to rebuff efforts to get me to sign up for a JC Penney credit card and then I was just handed my items. No bag, no box, just my items that I had to carry out of the store uncovered. What happened to the offer of free gift boxes? Why couldn't I have at least had the option to purchase a bag for my items? There were few customers in the store and it was pretty obvious that customers were not the focus of the store. Sorry state of affairs for what I used to think was a decent place to shop.

I’m a lifelong JC Penney shopper like my parents were, but not after my treatment by them last year at Christmas time. I was in their store with my small dog in my arm like I’ve been in several times before. This last time a customer came up to me from my side and admonished me for having a dog in the store. I quickly got out from the side aisle I was in and told her she had no right to speak to me about my dog and told her to go away. When she was far enough away from me I turned to go back to the side aisle when an employee told me to stop and if I didn’t she would have security get me out of the store. I ignored her, and went to the customer service desk where my friend was making a return.

I have returned over 250 in merchandise in December and still have not been credited back on my account and it has been 2 months. I have made several calls to Dardenne Town Square and provided my receipts. The manager will not help.

I would think twice before making a jewelry purchase at JC Penny. I purchased a ring which under the store light it looked like the diamonds were larger .So at the sale ladies suggestion if I wanted to keep the ring on? I said sure so I wore it out of the store but once I got home and looked at it in the natural light (Outside) on a sunny day. I seen that the diamonds were a lot smaller and was sitting in the case of the ring.

Non existent customer service…tried to buy a pair of Nike shoes. The shoes are attached together with a cord. I asked how can you buy a pair of shoes without trying them on? The checkout person said their clientele shoplift shoes so they have to be attached together! Went to Dillard's and was able to sit and try on shoes, what a concept, being able to try on shoes and actually walk in them.

I am a customer dating back to the 70s. I don't buy as much lately, but was intending to buy a new purse, when surprise! With no warning of any kind my account was closed. Other companies send a notice, but not these brainiacs. They won't reopen my account, I would have to reapply. No thanks! Why are they losing business and always fighting bankruptcy? Hmmm? Is it the stellar customer service?

The jewelry repair service sucks!! They take over a month to get repairs done, and they send them clear across the state to be done. I have waited a month and a week so far, and still have not received my ring back. Not sure why they can't contract with someone a whole lot closer!

Most times, it is virtually impossible to use the coupons as well as my rewards. I went to the register at least three separate times to use them----couldn't redeem them. Time and time again, I am told, "This doesn't apply." Today I was 1cent short and couldn't even use my $10 Reward. I understand there are restrictions; however, they appear to be endless.

The port charlotte JC Penney are so rude to you. I spoke to a customer care women very nice. They don't increase my credit limit. They increased it by 70 dollars. They are expensive. I paid them off months ago. I like Bealls outlet very much except for the woman that checked us out very rude to us, I reported to the manager. She was rude to me as well. Burlington was paid off. They are so nice to me. As of now I will only shop at Burlington. I owe them 35 dollars. I'm paying off all my debt to buy a car.

1/30/2026. I am a happy go lucky person. I rarely complain and do not feel entitled. I ordered 2 pairs of pants online and to save shipping I drove an hour to the nearest store and picked them up less than a month ago. 3 weeks later I decided to wear them. I pulled them on and had a sensation that one leg was shorter than the other. I didn't take the time to measure them but washed and dried them. Then as I was folding them I noticed that one leg was truly 3 inches shorter than the other. Due to a winter ice storm and loss of electricity one thing led to another and I went to my email receipt to start a return. When I followed the link to returns up came a message that said the link expired.

I go in the store, NO ONE is in the department. I call to ask if they have something, NEVER answers. Most of the stuff you have to order online like STROLLERS, CARSEATS, BABY CRIBS, BASINETS, I DON'T LIKE THIS STORE SORRY.

I was at the Tampa store recently and I was horrified at the way the supervisor was treating the younger sales associate! Very condescending attitude! In the other department the beauty department the sales girl was on her cellphone and just ignored me and my husband! The store look very dirty and the employees look unprofessional! It seems this store has changed so much! In just the last year! I unfortunately I won’t be returning in the future! They have more professional staff at Dillards!

On April 25th of 2025 I purchase what I believe to be a 3/8 carat black diamond embedded in 10 karat white gold. I took it to have it appraised only to be told that the stone I had believed and was told from online purchase that it was a natural black diamond only to find out that it was moissanite. That is a far cry from a natural black diamond even though the precious metal it's sitting in is real but the stone is not.

Sat. Jan. 17, 2026 Around 6 pm USA time. I called the company customer service JCPenney making a online order for a ring. I called back and spoke to a employee Brian, that is the name he gave me. I Cancel the order because my wife needs a size 7. The employee man was rushing me off the phone and told me I had only 5 minutes. He refused to let me speak to Management 4 times. I asked him. I ordered a ring color London Blue Topaz #**. He transfer me to Escalate Department. I spoke with a lady employee. She explained to me that he never made the ring 💍 order. He also told me I lost all my points. She told me I had not lost any of my Credit shopping points. The man employee for their company was very rude and definitely unprofessional. I talked to her around 6:45 pm the same day.

I ordered jewelry on 27th of December 2025, today is 1/12/2026. I am still waiting for them to release hold on a payment of $229.31 for an item that I order that sold out. They canceled the item. I am not happy with this situation at all. They told the 1/12/2026 and when I called they said the bank told them wait till the 27th of January. This is not cool and I am very upset. I will no longer shop with them again.

My wife went into the Alexandria Louisiana store to exchange an item that was a Christmas gift because it was the wrong size. Because she didn’t have a receipt and only tag and barcode on the shirt, the young girl was quite short with her and said, "We can’t take it with no receipt." My wife asked if she could scan and let her exchange? She said no! According to what I read online that’s a lie. Y'all do take merchandise back without receipt. I can be contacted about this problem at **. We use to shop Quite often.😡

The store has one register in the very back. I have a spinal cord injury and it is not easy to get around. I bought my grandbaby shoes that cost more in store than if I bought them online. This store sucks

I visited the JCPenney store on December 22, 2025, during my lunch break to purchase a Ninja Pro Plus blender. When I reached the register, the cashier, Kayla, informed me that my total was $236.40. I advised her that the price was incorrect, as the item was marked with a sale sign indicating a lower price. Kayla’s demeanor during this interaction was disrespectful, rude, and dismissive. She did not listen to my concerns and spoke in a loud and unprofessional manner. She contacted the manager, Patty, who went to verify the sale sign. Patty acknowledged that there had been a store error and informed me that she would honor the correct price of $170.00.

If I could give negative stars, I would. I ordered a ring on December 1st. It did not ship for over three weeks. When I called to ask about it, they said there was “paperwork” because it was such an expensive item. I thought, “okay, I guess that makes sense.” Then, when I finally got the shipping notice, it sat in the warehouse for 7 days before actually leaving. Again I called, and was told I could just ask for a refund. What? I bought the ring as a gift, I want the ring, and it’s now only a few days before Christmas. They guaranteed it would be there in Dec. 26. Come Dec. 26, the shipping notice now says it will be delivered in Dec. 30. Not sure I’ll ever get the ring. Never purchasing from JCPenney again and suggest you don’t either. Terrible customer service.

I ordered an item online and before I ordered it, I changed delivery to my new address. Item was delivered to previous address in another state. I contacted JCP and filed a dispute. Now I’m told to contact the local JCP, where I didn’t buy the item from, and I’ll be paying another $6 fee on top of the price of the order I never got. This isn’t what I expected from JCP. I will be shopping elsewhere.